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I would agree with what yyzlhr says.. rogers is at least a little more truthful at least.. that its a hybrid fibre network.
Both bell and rogers are fibre to the node, then cable or telephone line for the last leg.
Really it comes down to the CSR, etc at each company. I have heard many people say bell CSRs saying that 'Fibe is fibre to your house' which its not. But I am sure many rogers CSRs are just as clueless :p

@yyzlhr: How much variability? My understanding (from the site and the 2 CSRs I talked to), both said all plans (other than 10 and 30) require the CGN3.
Now, that could be incorrect..

I didn't want to put the 'modem not included' price.. just due to not having those exact numbers.. and the only LISTED prices, being INCLUDED... as to not confuse people then by 'why does yours say this not whats listed'

All part of the change how things are done, to confuse the customer stuff sometimes :p

But like you said, at least in MOST cases, it can be an improvement for the customer.
 

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60 and above requires the CGN3, everything else will support the CGN2, CGN3, DPC3825. Also keep in mind customers have the option of buying their equipment as well so there is still quite a bit of variability in terms of pricing when it comes to equipment.

If you want the exact pricing for the new tiers subtract the following amounts from the advertised pricing:
$12 for 60 and above
$8 for 10 and 30
 

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How do I migrate to Hybrid Fibre 60?

I am currently on a 80GB Express plan with a Cisco 3825 modem, bridge mode, on a 2 year free rental. with my own DCHP gigabit router/switches for wired devices and a few older AP throughout the house for wi-fi.

My monthly internet rate is $56.49, less a 2 yr 15% discount $8.47 for a net of $48.02 plus tax = $54.26.

All is well EXCEPT that :

- I would like to up my download limits ( kids back home)
- I wouldn't mind a faster service (now at 30 Mbps on rogers test)

When I check my account on line, there is a link to Change Package which takes me to the package plans where I see the Hybrid Fibre 60 plan ( 120GB/ 60 Mpbs available in my area) at a rate if $69.99/mo . The fine print says :

- Advanced Wi-Fi Modem rental included
- Taxes, a $14.95 one-time activation fee, and a one-time installation fee (Self $9.99; Basic $49.99; or Professional $99.99) apply.


QUESTIONS

1) MODEM INCLUDED? When I enquired last time about the Advanced Wi-Fi Modem (I assume this is the Hitron CGN3), it was $5 more per month ($12 vs the $7 now charged/credited on my bill) . But if the new modem is truly included, that's fine and I would no longer be on the two year free rental plan. Is it really included?

2)RETAIN DISCOUNTS? If I go on the 69.99/mo plan, do I retain my current discounts?? My monthly internet rate is $56.49, less a 2 yr discount $8.47 (15%) for a net of $48.02 plus tax = $54.26. I assume my new rate would be $69.99 less $10.50 (15%) plus tax = $67.22. Correct?

3) HOW DO I MAKE IT HAPPEN? - is the cleanest was just to call it in, make the changes to my account and have them send a tech with a new modem? .... or can I walk into to a local Rogers authorised dealer with my Cisco 3825 and have them make the account changes and modem swap there?

4) ADDITONAL 200 GB?? - I have TV & home phone with rogers as well with discounts, so I may qualify for the 200gb extra usage but does that mess up other discounts?? And how long is the extra 200 gb for -- every month for the next 24 months?? But can this only be arranged by calling in or can a store do it?
 

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1) The advertised price includes the modem rental fee, but the modem and the internet service are still charged as two separate fees. Advertised price $69.99. Price on Bill: $57.99+$12.

2) You should be able to retain the discounts. The actual price of 60/10 is $57.99, and you should be able to get 15% off of that. Free modem rental promos only discount the modem by up to $8 so you'll still have to pay $4 for the advanced modem rental. In total you should be looking at about $53.29+taxes, you should call in to confirm though.

3) Call in to confirm pricing, then go to a Rogers store to swap your modem

4) No, you already have a retention discounts. The bundle bonuses will remove all other discounts from your account.
 

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The 200g, should be for as long as you continue to have those other services, etc..
But will remove the other discounts as yyzlhr said.
 

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Ok thanks guys for the clarifications.

I just placed the order with Rogers ( via chat to have a full written record) to upgrade to from Express to Hybrid 60 and will swap out modems at a local store.

Re the additional 200GB, I did not mention it at all, but they told me I would be getting it as an "extra bonus" as I had the other services . I asked twice, for them to confirm it in no way changes effects or removes and of my existing discounts and offers on any of my services. They confirmed no change to discounts/offers, and all I should see on my bill is a net increase of about $6/month. All in writing, with a reference number, so we'll see.

It may end up everything stays in tact billing wise. . but I simply will never see the extra 200GB!
 

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Hmm... good luck with that. The only way the bonus applies is if you have no other discounts or if you pay $15 a month for the extra 200gb.
 

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After you have done the modem swap, and that the plan should be activated.. log into your myrogers.
Your account should show up and Hybrid 60 with techexpert or something similar.. when it has the 200g + techxpert.

You would really have to SEE your first bill, to confirm the discount is still there or not.

I was told initially that since I had a RETENTIONS deal with my TV, that I wouldn't be able to get the 200g... but the person was able to apply it, and it has been fine.
But a retentions deal with the internet.... more likely to get over ridden possibly.
 

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Hmm... good luck with that. The only way the bonus applies is if you have no other discounts or if you pay $15 a month for the extra 200gb.
After you have done the modem swap, and that the plan should be activated.. log into your myrogers.
Your account should show up and Hybrid 60 with techexpert or something similar.. when it has the 200g + techxpert.

You would really have to SEE your first bill, to confirm the discount is still there or not.

I was told initially that since I had a RETENTIONS deal with my TV, that I wouldn't be able to get the 200g... but the person was able to apply it, and it has been fine.
But a retentions deal with the internet.... more likely to get over ridden possibly.
Things must have since changed re the 200GB bonus.

Got my Rogers bill today reflecting my upgrade from Express to Hybrid Fiber 60. and for the first time ever, all is good. For me, it never goes smooth but this time it did.

To my utter and pleasant surprise, my billing aligns with what I was told on the phone (and have in writing via chat), and that is :
- 200GB bonus applied, quote now at 320 GB
- no $15 charge for above
- no change to current offers, discounts promotion or terms
- only monetary increase was the delta charge in modem ($12-$8=$4/mo) in going from my free 3825 rental modem rental to the CGN3.

So this was a successful upgrade to me to go from:
- about 20 Mbps downalod to over 70 Mbps download
- about 2 Mbps upload to over 10 Mbps upload
- 80GB quota to 320 GB
- Cisco 3825 modem to Hitron CGN3 router

To recap the process, I had called it in first, got the transaction number. Then called a Rogers dealer to put a unit on hold for me. Then went to the store to do the swap- they called it in, quoting the transaction number. And done. It never goes that smooth!
 

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That's good to hear. It's almost time for me to make my annual "I'm going to cancel" call. Hopefully They'll be able to throw in that usage bonus in addition to renewing some discounts.
 

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So I was able to clarify that anyone who has TV, Internet and a 3rd Service (Postpaid wireless, Home Phone or Smart Home Monitoring) can indeed get the 200GB bonus and it does not conflict with retention discounts.

It is only the other bundle bonuses, the free Canadian LD and the free Nextbox 3.0 for 36 months that are not eligible with any other discounts.
 

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I just set up a work order to renew my Internet and TV and got the 200GB bonus.

I'm upgrading the old 30/5Mbps and 120GB internet package (which I was getting at a 70% discount) to the Hybrid 60 and am also upgrading my NB2 to a NB3 on the TV side. I was told that I would no longer have to pay the $15 rental for the NB2 box so I guess I'll own the NB3 now.

I'm getting a 3 month discount price which is lower than what I'm paying now but will be paying about $20 after that ends. Part of the reason I agreed to it was that it's not a contract so I am more free to move if needed.

Cheers,

jayson
 

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Well, I guess I spoke too soon!

I got a confirmation email with totally different numbers I was quoted over the phone (even after I had the agent repeat what she was offering at the end of our conversation). Called back again today and was told that I wasn't eligible for the offer she gave me as I'm an existing customer.

Not happy with what I was told, I got transferred to customer relations and eventually was given a similar deal. I won't own the NB3 but will have the the rent to own price waived and got back the 70% discount on my internet that was expiring. Likewise with the additional 200GB offer.

Was also told that as long as I maintain my TV plan the offer would be permanent but I'm not sure what I can believe anymore when it comes to Rogers!

Cheers,

jayson
 

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The 200GB offer is permanent. It technically requires 3 Rogers products with TV being one of the required product lines. The system will allow you to keep it with just TV and internet, however they could potentially do manual audits down the road and kick people off who don't have three products.

Also regardless of what they promo you get you never own the NB3 from the get go. They will waive the rent to own fees for a predetermined amount of time (max being 36 months), and then once 36 months have elapsed you have the option to own it for one dollar.
 

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I do have Rogers wireless as well but will still be charged and waived the $15 upgrade fee for the 200GB. As for the NB3, I believe I was told 24 months though I'll again have a charge and waiver.

The thing that still eats at me is that Rogers would have a system that would allow an agent to make an offer that is not valid. It's the second time this has happened when dealing with them but they still seem to allow their sales agents to make deals with clients that can't be kept.

I've worked in a Call Centre before and have had to make arrangements with clients on the phone. The procedures were always to get a system approval (pressing F6 to confirm) before getting off the line with the client. If the agent skipped that step and the system would not validate the arrangement, someone would be calling the client back to apologize and try to rectify the problem.

Anyway, off my soap box now ... at least until I get my next confirmation e-mail!

Cheers,

jayson
 

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Yeah, I think that may be part of the issue.. is that the reps are not fully processing it.

I think their system allows for setting it to process at the end of the day, or on a specific date (your billing cycle usually, etc).. and while it allows them to ENTER the order for it per say.. it doesn't process due to whatever restrictions.

I usually make sure that they do the full processing while I am on the phone.. even if it takes longer, etc.. even wait for me to get the email before it get off, etc some times.
 

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^^^^
I just upgraded my Internet from 60 GB @ 35 Mb down & 2 up to 320 GB @ 60/10 and my bill went from $52.99 to $53.99, effective Aug. 11.
 

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@JamesK - What number did you call to get the change done? Just the standard toll free number?

I have a discount with Rogers that expires tomorrow. I am going to call them to see what sort of discount/offers they've got for me.

I have Rogers internet as well as 2 home phone lines with them.
 
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