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Rogers portable internet is now available with an external modem. With this modem you can not recieve the portable internet if you could not recieve it before but you were not to far out of the service area.


http://hispeed.rogers.com/expand/portable_int_outdoor.html

They have a new availability tool on another site that shows it this modem may work for you. If the availablity tool on the normal rogers portable internet site shows "no coverage" try this one for the outdoor modem and expanded coverage.

http://hispeed.rogers.com/expand/

I now show up as able to get coverage but so far they say they aren't shipping these yet even though they have the price listed and instructions to mount them--spent an hour on the phone playing phone tag.
 

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$250 for a modem !

That seems like a heck of a lot money. How is this any different than the indoor modem? (other than having some sort of weather protection)
 

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I hope it gets much better reception like they say but I guess I won't know until I convince them to sell me one. I remember reading about it last year when Nextnet had it and I saw rogers was offering it to commercial customers only at that time. On the Motorola site is says extended range with the outdoor unit up to 32 km but I am not sure how.

http://www.nextnetwireless.com/products_CPE.asp

Actually I see on the Motorala site now they have it in PC card form aswell. Maybe Rogers or Bell with offer this version soon also.


owe how I long to get off dial-up.....without spending too much cash
 

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Bell's offering the outdoor modem now, calling the service Bell WiMAX at home. You can't buy the modem. Instead you have to sign a 3-year contract and spend $15/month for the modem (15x36= $540) plus $50/month for the service. Also 10Gb/month download limit, $1.50/Gb for over 10Gb to max of $30. Ripoff
 

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Please discuss the Bell Equivalent here. This is the Rogers discussion!
 

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inukshuk's expansion plans

What I find particularly annoying is the fact that inukshuk is completely silent on WHERE/WHEN/IF they plan to expand their WiMAX network. This is no different than Bell or Roger's deliberate obfuscation though so I guess I shouldn't be surprised. Just annoyed!
 

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Bell's offering the outdoor modem now, calling the service Bell WiMAX at home. You can't buy the modem. Instead you have to sign a 3-year contract and spend $15/month for the modem (15x36= $540) plus $50/month for the service. Also 10Gb/month download limit, $1.50/Gb for over 10Gb to max of $30. Ripoff
Actually WiMAX is wireless but not their "portable internet", it's not that widespread.

But what t121t3 is referring to partnership between Bell and Rogers (they both maintain the same network but have seperate customers). Bell's service for "portable internet" is called Sympatico Unplugged.

https://www.highspeedunplugged.sympatico.ca/

And you can buy the modem. (Actually you have to)
 

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Rogers Outdoor Modems DO NOT WORK!!

May 9, 2007 - Ordered Modem from Phone Operator at Rogers
May 11, 2007 - Modem Delivered by UPS
May 12, 2007 - Modem installed 20 feet in the air on an aerial tower facing SSW with direct connection to computer

The modem has signal strength in the link monitor software of between 76 and 96 but it never gets a VLAN ID.

It has been almost a week and Rogers does not have a effin clue what is going on and all I get is promises of returned calls that never happen.

I am located in Markham, Ontario and I am just outside of the DSL range. There are apparently 7 towers along 404 Highway and it is within range.

10+ phone calls (and you all know what it is like to get through to those Tech SUpport) and there is no answers whatsoever. Finally, in frustration they say that it is "too far from the tower" notwitstanding that they said it is well within range and I am getting strong signal.

Any ideas?

I am think of trying Rogers Portable as it may just be that their outdoor modems are still in BETA.

Needless to say if Bell had some sort of resonable plan I would try them.
 

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Bell is using the same infrastructure and presumably the same outdoor modems (or similar) so I'm not sure what difference going to Bell would make.

I don't understand why you have made 10+ calls in four days. Why the need to continually call? I understand its not working for you but what is changing that you must continually call?
 

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The Reason for the 10+ calls is that the Level 1 techs would not bump the claim and continuously ask me stupid questions like what are the lights on the modem doing when there are no lights on the modem and the Level 2 techs have never even seen an outdoor modem.

It is a provsionioning issue and I don't think it is a Hardware issue as much as a server issue, hence why going with Bell may be different as I am sure that they provision the modems different with their own servers.

Also, it has been 6 days, but who's counting. ;)
 

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Actually WiMAX is wireless but not their "portable internet", it's not that widespread.

But what t121t3 is referring to partnership between Bell and Rogers (they both maintain the same network but have seperate customers). Bell's service for "portable internet" is called Sympatico Unplugged.

https://www.highspeedunplugged.sympatico.ca/

And you can buy the modem. (Actually you have to)
They're referring to the outdoor modem here.. not the regular indoor one.
 

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i am having frustrations with rogers support as well. i simply want to order the outdoor modem (as the website indicates i am eligible to receive service via it).

however, the tech people have NO clue what is going on. they say i cannot get it while the internet "check if it is available" postal code check says it is!

i think this is so new that they have released it too early. they need some more info on how to use/unroll this product! talking to them about it is impossible. they barely know the difference between portable and outdoor antenna wifi internet.

i will wait until july to check again...hopefully the bugs will be worked out!

dude
 

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Helplessness has set in and I have just stopped calling.....meanwhile I am still getting billed for the service and it is up to me to call in and get the credit. They don't even have a system in place to send me a replacement. It is a complete disaster and the amount of work it is going to take to get my money back makes me sweat.

Needless to say stay far away....
 

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I have experience the same problems... you call for support and cable support takes the call. They try to transfer you to wireless support and another cable guy picks up. It takes at least an 1/2 hour to talk to someone who is familiar with the wireless internet.The tech support they offer is TERRIBLE, I think it is just a call center, they are only prepared to tell you to check the connections, reboot your computer etc.

My account set up is a mess, they have me setup as if I am near Ottawa, but I am near Sudbury. They cannot even find my registered phone number in the system. RRRRR

Now for the technical issues...I am about 20 km from the tower and receive only one channel (7) I receive decent strength (about 29%), but only at certain times or conditions. I haven't figure out what causes the fading, but it often fades to 0 and I lose connection. The weather doesn't seem to be a factor. I am wondering if it has anything to do with other atmospheric conditions, such as light cloud cover. It seems when the skies are clear, I get no signal at all. Has anyone else experienced this?

I am about to try a taller tower, about 40' high to improve the signal, but I am worried that it is just the system that is flawed.
 

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I have experience the same problems... you call for support and cable support takes the call. They try to transfer you to wireless support and another cable guy picks up. It takes at least an 1/2 hour to talk to someone who is familiar with the wireless internet.The tech support they offer is TERRIBLE, I think it is just a call center, they are only prepared to tell you to check the connections, reboot your computer etc.

My account set up is a mess, they have me setup as if I am near Ottawa, but I am near Sudbury. They cannot even find my registered phone number in the system. RRRRR

Now for the technical issues...I am about 20 km from the tower and receive only one channel (7) I receive decent strength (about 29%), but only at certain times or conditions. I haven't figure out what causes the fading, but it often fades to 0 and I lose connection. The weather doesn't seem to be a factor. I am wondering if it has anything to do with other atmospheric conditions, such as light cloud cover. It seems when the skies are clear, I get no signal at all. Has anyone else experienced this?

I am about to try a taller tower, about 40' high to improve the signal, but I am worried that it is just the system that is flawed.

My problem appears to be solved and it was a defective modem. I am still upset as the techs refused to send me a new modem and told me that I am too far from the tower (in other words eff off) when I knew that I was not. Finally, had to tell the tech support that others in the area were using portable modems successfully and then they sent me the new modem. The new one came I installed it and up popped the VLAN ID which would never come up before. This took 20 days to resolve as they are not set up to trouble shoot these things. I have learned a lot in the process and it would seem that these outdoor modems are using the same towers as the portable (which are rated for 8 km distance from tower). The outdoor modems are supposed to be good for upto twice that which would put it at 16km. It would seem that you are out of range. Call tech support and have them go through with you on the phone where the towers are in your area and that will enable you to find out if there are other towers to point at. I wouldn't invest too much on a taller tower as height will likely not make a difference unless there is a bloackage issue. Hope you get your matter resolved.
 

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hi all...wanted to post my results as i __finally__ have high speed internet (w/ the outdoor antenna)

once you get through all of the hassles with rogers, the equipment works well (so far!)

however, ordering it was a nightmare. i read on here that the muskoka store was selling the outdoor antenna, so i bought it (and, i was assured that if i did not get a signal, i could return it within a month). well, i bought it despite rogers saying i wasn't in an area that could get a signal. however, the website they have says i was. i wanted to know the truth!

i got a signal on my roof by holding the antenna above my head. when i climbed up my tv antenna, i got an even better signal (66). the tower is 8.5km away.

actually getting rogers to activate my account took 3 phone calls. the first two told me that in order to set up an account it would take 24-48 hrs.

i finally phoned a csr who made an account, but had to put me on hold several times to make it happen. clearly it was new for him to do this with the outdoor antenna.

got the passwords etc and i am up and running.

as i stated, it seems to be working great. i am getting a benchmark of 1.6 mb per second (according to a website i checked).

despite the ridiculous number of clued out people at rogers, if you are patient you might be happy with the product!

cheers!

dude
 

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hi all...wanted to post my results as i __finally__ have high speed internet (w/ the outdoor antenna)

once you get through all of the hassles with rogers, the equipment works well (so far!)

however, ordering it was a nightmare. i read on here that the muskoka store was selling the outdoor antenna, so i bought it (and, i was assured that if i did not get a signal, i could return it within a month). well, i bought it despite rogers saying i wasn't in an area that could get a signal. however, the website they have says i was. i wanted to know the truth!

i got a signal on my roof by holding the antenna above my head. when i climbed up my tv antenna, i got an even better signal (66). the tower is 8.5km away.

actually getting rogers to activate my account took 3 phone calls. the first two told me that in order to set up an account it would take 24-48 hrs.

i finally phoned a csr who made an account, but had to put me on hold several times to make it happen. clearly it was new for him to do this with the outdoor antenna.

got the passwords etc and i am up and running.

as i stated, it seems to be working great. i am getting a benchmark of 1.6 mb per second (according to a website i checked).

despite the ridiculous number of clued out people at rogers, if you are patient you might be happy with the product!

cheers!

dude
Bell's portable internet allows you to set up an account online once you get a connection with the modem... this seems to make a lot more sense. Don't know why Rogers makes you call in.

Ron.
 

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I have learned a lot in the process and it would seem that these outdoor modems are using the same towers as the portable (which are rated for 8 km distance from tower). The outdoor modems are supposed to be good for upto twice that which would put it at 16km.
I believe the outdoor modem is rated for 32 km. When I first ordered the service, I had the indoor modem which I tried outside on a small hill across the street. I received a good strong signal, which is why I ordered the outdoor modem. I figured it would be that much better as they claim.
 
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