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I've searched as best as possible but haven't found the info I was looking for so I apologize in advance if this has been discussed before...
I recently switched over to Rogers and now have an 8642 and 4642 for my 2 TVs. I found this site by searching Google for answers about the weak IR reception these boxes seem to have and having read a number of threads on this board it seems to be a common comment by many.
After a few calls with Rogers I was told by several folks that the IR port on the back of the boxes IS now active. I then did some research and found that Cisco makes an IR Extender Cable for these units. I then talked to a friend of mine who is a Cisco reseller about getting me 2 of these cables and while he did find the product in his Cisco price books we discovered a puzzling question that no one seems to know the answer to...
What Frequency do the remotes/ recievers operate on? There are 2 variants of the IR Extender cable with the only difference being that one has 38Khz in the product description while the other says 56Khz. I've talked to Rogers technical support and they couldn't come up with the answer, I've talked to end user support at Cisco and they can't seem to tell me the answer so, I'm looking for the bright minds on this board to help me out
. Is it possible that Canadian units operate on a different frequency than the ones in the US? The only clue was that the 38Mhz cable description also has the length listed in metres while the 56Khz cable description is in ft. Having said that, I don't want to go and buy 2 $50 cables on a hunch and then not have them work.
Any thoughts would be greatly appreciated.
I recently switched over to Rogers and now have an 8642 and 4642 for my 2 TVs. I found this site by searching Google for answers about the weak IR reception these boxes seem to have and having read a number of threads on this board it seems to be a common comment by many.
After a few calls with Rogers I was told by several folks that the IR port on the back of the boxes IS now active. I then did some research and found that Cisco makes an IR Extender Cable for these units. I then talked to a friend of mine who is a Cisco reseller about getting me 2 of these cables and while he did find the product in his Cisco price books we discovered a puzzling question that no one seems to know the answer to...
What Frequency do the remotes/ recievers operate on? There are 2 variants of the IR Extender cable with the only difference being that one has 38Khz in the product description while the other says 56Khz. I've talked to Rogers technical support and they couldn't come up with the answer, I've talked to end user support at Cisco and they can't seem to tell me the answer so, I'm looking for the bright minds on this board to help me out
Any thoughts would be greatly appreciated.