I have 2 ignite tv boxes/remotes.
Last week one of the remotes was not working properly.
The (voice) function was not hearing me, no matter what.
I went through all the normal troubleshooting for the remote - pairing, unpairing, resetting, etc.
None of that worked. It would only operate the box via the IR - it would seem.
This led me to believe that the RF functionality of the remote was faulty.
I called Rogers and explained the issue, and all of my troubleshooting steps.
The frustrating part was that he had me go through a lot of steps that I had already done, plus some other steps that made no sense at all.
I guess they have a checklist of steps to follow and don't want to deviate no matter what.
In any event - the end result was to have a tech come and look at it.
2 days later the tech comes over, tries everything I already tried - to no avail.
He cracks open a new box, and fires up the new remote.
New remote worked as it should.
Too bad I could not have just been able to go to a Rogers store and simply get the new remote myself....(like we used to, when we had the old digital cable pvr boxes).