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Rogers Ignite TV (IPTV) Discussions.

322337 Views 1199 Replies 85 Participants Last post by  icemankent
This thread is for Rogers new IPTV (Ignite TV) discussions:

I have been contacted recently regarding Ignite TV (IPTV). I would like to share the following information, which may provide a good summary for those who need to know some of the technical information. The Ignite CSR was very knowledgeable addressing my questions well.

1. Since I currently own 4 Rogers boxes, I wanted to run at least a couple of these in parallel with Ignite. This is not possible. You need to switch completely.

2. I have existing Internet and Home Phone (yes, I still have a home phone) but even those change somewhat and become part of the Ignite bundle.

3. Ignite does not run Navigatr firmware. It runs something different and has numerous “nice to have features” like searches that can include Netflix or YouTube. If you wish to see what the interface looks like, search the web for “YouTube Xfinity” which is the Comcast system. Or go to YouTube and search “Comcast Xfinity.” or use other similar search terms. Rogers is not identical, but similar. If you search the Rogers Website for “Ignite TV”, there are several additional links available.

4. There is one “Modem” that can be placed anywhere in the home (what we usually call the demarcation point). The various boxes that you would use for various TVs in your home are wireless (can also be wired to the modem, but the modem only has 2 Ethernet ports). The “modem” takes care of everything – TV, Home Phone, Internet, however it doesn’t have internal battery backup, so I would suggest a UPS for anyone considering Ignite. If there are issues with the wireless operation, Rogers will supply hardware to make things work (like a switch). A UPS may or may not keep the system up because the battery backup in the Rogers node near your home may be missing or useless. In this case, everything (including home phone) will be down. Most people have a cell phone, but be aware.

5. From the FAQs it looks like you can record up to 8 simultaneous recordings.

6. There is no Hard Drive to save your recordings. Your recordings are allocated to a space “in the cloud” (Rogers Servers?). You can record up to 200 hours before programming would automatically be deleted (oldest first). There also appears to be a one-year time limit, so no archiving beyond that. In the future there may be an option for more storage at additional cost, but this should be more than adequate for most families. It appears that you can download recordings to an app, so there is a bit of archiving possible that way.

7. All the TV set top boxes are 4K and the 4K channels are included at this time.

8. The remote has a voice command option (you press a button and talk into the remote). This allows you to search for programming, set recordings, etc. It also allows “voice guidance” (for visually impaired - see the YouTube Videos, etc.)

9. The FF and REW speeds should be similar to what we have with Navigatr on a NB3/9865, however, I would have to check myself to see how “responsive” the commands are when compared to the 9865, which is “instant” when it comes to pressing Play/Pause, etc. I know I could not put up with the slow response that I see when using VOD for example. I do not watch any live TV, only recordings, so the button presses must be acted on instantly. There is apparently a programmable “skip” feature, which allows you to skip forward various times (in say minutes). I don’t know the limitations of this skip feature, but perhaps we can get feedback once people have Ignite in their homes and use these functions.

10. The TV boxes only have HDMI out. If you wish to connect to an older devices without HDMI, you’ll need to purchase a converter.

There are way too many features for me to go into in this one post, the YouTube videos and searches of Rogers Website will provide lots of additional information for those interested.

Here's a summary of things that IgniteTV doesn't do.

  • TV Call Display
  • “on” Channel (goes to last channel instead)
  • No DD5.1 on cloud recordings (is available live and OD)
  • Time off? (extend recordings) Done Automatically
  • Latency/ping issues as discussed in the Rogers Forum
  • Emergency Alert doesn’t cancel
  • Recordings deleted after one year (without warning).
  • No Guest Mode on Modem/Router

Although I’m not going to discuss exact pricing, it will vary with your package. For example, I currently have the grandfathered Ultimate VIP with Movies. In order to get something similar with Ignite TV, I’d be on the “Premiere” TV package, plus have to pay a bit more for some channels that are not in Premiere. I was provided with the option to have 500 mbps/unlimited Ignite Internet, along with a Home Phone package similar to what I currently have. Unfortunately, the price of all this was a lot more than I’m currently paying. I therefore declined to switch at this time. At this price point, I don’t believe that Rogers will get many “average customers” to switch. There are no appreciable "discounts" for Ignite. This price point appears to be for early adopters or people in the top 5%. It’s not a matter of “too little, too late” because the technology appears to be great, but I would say it’s “too expensive, too late.” This will be a tough sell for Rogers with many people looking at cord cutting or cord minimizing - not at increasing their bills.
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The sports view looks nicely done. I'd like to see something similar with TV series. Search for or pick a series and see what seasons and episodes are available with links to how they can be viewed. I envision something similar to in content but tailored to Ignite TV instead of US services.
The X1 system should already do this. I saw a Shaw BlueSky system and it's very slick. You say the name of a show and the search engine pulls up all the episodes: upcoming in the guide, recorded on your PVR, available on Shaw's VOD server, available on YouTube, Netflix or CraveTV. Once you've set up the external services, you can just click through and play the external video on your Shaw set-top box.

I played with the voice recognition for a few minutes and its amazingly accurate.
Have you tried the Fast Forward button to advance 24 hours in the guide?
I clicked on FULL DETAILS on the Rogers page and noticed this:
"Offer available while supplies last within Rogers cable service area in Ontario, New Brunswick, Newfoundland and Labrador (where technology permits)..."

I'm glad to see that Atlantic Canada is included.

EDIT: I think I was mistaken - it's probably just Ontario for now.
@57 you're right - I clicked on the "Ignite Internet 150u + Popular TV + HD Box" which is a different promo from the Ignite TV promo. I thought the whole page was about Ignite TV.
Multicast only works if you watch live. As soon as you press the pause button, you will switch to unicast. Also, since you can't record locally, anyone watching on demand or a recording from the cloud will be unicast.
I am thinking about switching to Ignite TV, is there any delay to watch live sports? I mean, when u watch a game on regular TV, it's always ahead by a minute (more or less).

Or is it like any other over the top services? If so, how long is the delay?
First a little clarification on terminology. Rogers Ignite is IPTV which means it uses Internet Protocol over its private network. Over the Top (OTT) services like Netflix or DAZN operate over the public internet.

Rogers has total control of the performance of its network including IP routing, so there should be little difference in the delay between IPTV and "regular" cable. OTT services that operate over the public internet have no control over routing and delays as their signal is transmitted around the world, so they have to buffer at least a few seconds to provide a smooth video experience.

There can be a delay of 90 seconds on DAZN as reported in this post. My guess is that their "broadcast centre" is located in Europe, so the live sports signal would probably be transmitted by satellite, be processed there and then sent over the internet back to Canada. My guess is that is where most of the delay is occurring. I'm not sure how this delay compares to TSN GO or Sportsnet Now.
@Rhstats You can try Shaw Cable "BlueSky" - they rolled out the Comcast system almost 2 years ago using a disk-based PVR and the mini-portals. The onus is on Sony to keep their cable systems and other third-party hardware up to date, not Rogers.
Shaw BlueSky uses the same hybrid IPTV approach as Comcast. I'm pretty sure all the Comcast X1 boxes use the same remote codes. The Sony TV doesn't know or care how the signal is delivered to the STB, only that it can control the STB.

The only reason I suggested BlueSky is because they use the same X1 boxes and software as Comcast and would be in the list of Canadian providers. You seemed to think that was a possible reason why Comcast didn't work.
You can use P7B 6B9, which is the Shaw Cable office in Thunder Bay. It sounds like the Sony TV will probably download Shaw's channel map, which won't correspond to Rogers, but you can verify if the Sony TV is able to control the X1 hardware. If that works, it should be relatively easy for Sony to implement it for Rogers postal codes.

You can also try the Winnipeg postal code for Shaw - R3G 0W4.
The Gateway is a totally different system, so don't choose that from the Sony list. The Comcast PVR uses similar Arris hardware, but uses totally different firmware and remote codes. The Shaw BlueSky portals are very similar to Rogers. They are completely different from the Gateway portals.
At least you were able to verify that the Sony TV can control Rogers' Xi6-A STB hardware (changing channels.) Sony should be able to add those codes as a Rogers STB and link to the correct postal codes and channel map.

Glad to hear that Sony support was helpful.
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I got Ignite TV on December 31st and it has been an amazing experience so far:

1. Great quality (better than digital box)
2. Fast and easy to navigation using voice control remote
3. Flex channels are easy to change using online account.
4. Able to watch recorded programs/shows on iphone or ipad.
5. small cable box which u can even hide it and the remote will still work.
6. Backlit remote control.

Question: Is there an option to add the ignite box to Bose or any other brands universal remote? I tried code 04134 but nothing.
You can program the Bose Soundtouch 300 Universal Remote following the instructions in the Bose manual:

Rogers Ignite is a customized version of Xfinity, so use code 08096. If not all the buttons behave correctly, follow the Bose instructions to cycle through the codes in case there is more than one version of the Xfinity codes.

You won't have features 2 and 5 in your list. The Bose remote uses infrared to control auxiliary equipment, so it requires line of site to the Rogers box.
@nicolasname You can plug an HDMI cable into your laptop and watch a stream on a TV, just like Bell. I don't think Chromecast is allowed, but I don't know for sure.

There are content restrictions for download and go programs, watching certain live channels and on demand programs - see:

The articles don't mention which channels are restricted, but the restrictions are placed there by the content owners, so they are probably similar to Bell. ABC, CBS. etc. are a legal grey area. OTA stations are only exempt from from the copyright act for transmission on cable systems. There is no legal authority to redistribute the digital streams. Hopefully, someone can check. It's probably fair to say that 98% of the most popular network programs are available on Canadian channels.
@Loni Stewart there is also a thread for the CBC Gem service. Note that CBC don't support the older Chromecast stick - you may experience issues. They support the round Chromecast and Chromecast Ultra plug-in devices.
Based on my limited experience with Shaw Bluesky which uses the same software as Ignite:

You have to hold a button on the remote while you speak into it, so voice recognition is optional in that sense. Otherwise, you can use the buttons on the remote as you normally would. I've programmed a Harmony remote to use Bluesky, so a third party remote is possible, but I don't know if you can find any of the "big button" remotes that support the Comcast X1 guide.
The rights issues are not applicable as this would only be on your home network as is the case for Bell and Comcast so that is a non issue as well as this is simply an equipment change no change in function or software.
That's not correct. Streaming content requires that the TV provider (Rogers or Bell) negotiate digital rights with the channel owner, which are in addition to the channel carriage licence. Bell has a list of 500 channels on their web site and the rights they were able to negotiate for each channel - in home or mobile, live or on-demand. If a channel isn't on the list, then it isn't available for streaming even in-home.
The licence that Rogers has to show a channel's programming on its own "Cable TV" boxes does not include any rights to show the same content on third-party devices such as a Fire Stick, even in-home. Those additional rights have to be negotiated with the channel owner. Bell's army of lawyers has been able to negotiate in-home streaming rights with most, but not all, of the 500+ channels they carry on Fibe TV. Telus, which uses the same technology in BC and Alberta, has only negotiated those rights for less than 200 channels.
Bell categorizes the Fibe TV app rights as follows, with a check mark if the channel is available in one of those 4 modes.

At home
* Live TV
* On Demand

On the go
* Live TV
* On Demand

Some "On the go" channels are available on Wi-Fi only for either Live TV or On Demand (not on mobile networks.)

In the U.S. it's common for a U.S. cell provider (e.g. Verizion) to acquire exclusive mobile rights for a channel or content.

I did a quick comparison between Bell Fibe's channel list and the Fibe app. The only mainstream channels not available in home were FX and FXX (both owned by Rogers.) Radio channels and "Adult" channels weren't on the app, as well as a couple of multicultural channels and a couple of new channels, so maybe the web page needs an update.
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Bell does differentiate between the Bell box and the app on third-party devices. FX is available on the Bell box as a channel, but it's not available for streaming on a third party device like Apple TV. I only listed the combinations on the app, since I thought it was obvious every channel is available on the Bell box.
Thanks @bev fan - FX and FXX were missing from the Fibe TV app channels on Bell's web page, so it must have just been an oversight.
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