[Jase88]

Rogers conducts leakage patrols which use GPS to pinpoint the address/location where leakage is detected. A service order to investigate is automatically generated to resolve the problem. Cable operators are legally obligated to keep their leakage within certain limits.

 

[Jase88]

I would call Rogers, and ask to speak to the Escalations Coordinator. Each area of Rogers Cable has one of these individuals. Their role is to manage complex or costly issues, including property damage.

The advantage with dealing with Escalations is that you're given a direct number and/or email address to reach them--no waiting on hold, etc. This person will send a manager who will assess the damage, and work with you to have it repaired by a licensed contractor at Rogers' expense.

If Escalations doesn't resolve your problem, then ask to speak to the Office of the President. However, I'm confident that Escalations will get it done.

 

[Jase88]

Most cable drops are buried just below the sod, or asphalt. In fact, cables are often damaged when people aerate (sp?) their lawns. Or pour hot asphalt on top of the cable...

There are no requirements for minimum depth.

It's less intrusive, and cheaper, to bury cable shallow.