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Thanks for the good advice, but I have a good connection / signal so it could not have been this. As advised, I checked all the cables and tried swapping them with different ones with no success; so I concluded it must be a faulty 8642 HD box as everything else was the same before the upgrade from the 8300hd box.

So I went back to the rogers store to get a replacement. After giving me flack of needing to call technical support first, yada, yada, yada, and me replying that I pay almost $30 rental fee a month and it's in their interest to keep me happy, they agreed to swap the box for a new one.

Knock on wood, I have never had the flickering problem since :D:D. Also the hard drive seens quieter - could it be that it was the hard drive that was faulty?

Anyways, thanks again.
 

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Thanks 57, can't figure out why 720p is coming through when I use Auto/DVI even though I have not selected it (tried a reboot), but looks like using Upconvert1 seems to only permit 480p and 1080i through which is fine by me and seems to have solved the problem...
 

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Really annoying

I find it really annoying when I stop whatever show I'm watching on the PVR to go do something, and it just starts replaying on its own after a few minutes. Who thought that was a good design decision?

Is there any way to keep that from happening?
 

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If your trying to keep it on a fixed output of say 1080i, first switch it to AUTO DVI/HDMI. Then go to a channel that is 1080i. Then go back to the settings and go back to fixed. It will stay fixed at whatever output you see on the box display.

It was driving me nuts going from 480i to 720p to 1080i, etc from channel to channel.

I noticed too that it doesn't listen to what you select for your tv to output via the Guide/Info wizard.
 

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8642 screen size issues

Just upgraded to 8642 due to problems with my 8300, but it is treating my 42" tv like it's about 30 inches. Can't figure out how to get it full screen, and neither could Rogers tech support. speed channel is the only one I have found that expands to the full horizontal screen, but it is not full height so is stretched, and all other hd channels maintain 16:9 ratio but are too small.I've tried passthrough, fixed, plus the upconvert 1 and 2 but no difference. Very frustrating.
 

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frog2lite: I experienced that same phenomenon (and variations of it) earlier this evening. I ended up doing a full power-off reboot of the 8642 (pull the plug). It takes a while to start up after that but then the screen size is mostly correct.

I wonder... has Rogers been doing a firmware upgrade lately? I've had this 8642 for about a month now and I'm not sure why it should have now suddenly done this.
 

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speed channel is the only one I have found that expands to the full horizontal screen, but it is not full height so is stretched,
You are either sending only a 480i signal to the TV, or you've connected to the TV via a non-HD connection like RF-coax, composite video or S-video. If you have any of those connected to the TV from the STB, remove them and use only HDMI or Component video. A reboot as mentioned above may help if you are using the correct connection.

See: http://www.digitalhome.ca/forum/showthread.php?p=654656#post654656


See also the following useful post - FAQs, Search Tips, Optimization:

http://www.digitalhome.ca/forum/showthread.php?t=57741
 

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frog2lite: I experienced that same phenomenon (and variations of it) earlier this evening. I ended up doing a full power-off reboot of the 8642 (pull the plug). It takes a while to start up after that but then the screen size is mostly correct.

I wonder... has Rogers been doing a firmware upgrade lately? I've had this 8642 for about a month now and I'm not sure why it should have now suddenly done this.
I too, feel that Rogers must have made a firmware update to these boxes (very) lately.

On my setup, pressing the "aspect" button on the remote would not do anything - because of how I configured the box - it would always send 1080i to my tv.

Just 2 days ago I hit the aspect button by accident, and it "did" allow me to cycle through the various zoom modes.

So, YES something has changed - but now I am wondering what "else" was modified - as it is not obvious that anything else is operating any differently.
 

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Just 2 days ago I hit the aspect button by accident, and it "did" allow me to cycle through the various zoom modes.
I assume you're talking about the aspect button on the TV remote? The latest firmware seems to communicate with TVs via HDMI and then enables 480i/p for the SD channels depending on the TV, also enabling Auto-DVI or "upconvert". If you revert to 1080i-Fixed, then you may not be able to use the aspect button again (for SD). I assume that the # button on the Rogers remote still stretches? Please be clear about the button you are referring to.
 

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My setup is to use "direct".
Yes I was referring to the aspect button on the remote.
So, now even when watching hd content, the aspect button allows me to go through all zoom modes- where previously it did absolutely nothing if you pressed it.
 

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My setup is to use "direct".
Direct means nothing to me. I assume you mean passthrough or auto-HDMI.

aspect button on the remote.
"The remote" means nothing to me again since you don't tell me if you mean the TV or PVR remote.

aspect button allows me to go through all zoom modes
All zoom modes on only SD channels or with HD channels too? (some TVs can stretch/zoom SD but not HD) If it's with HD channels, then you should be able to do so also with 1080i-Fixed (again, I assume you're talking about the aspect button on the TV remote, not the PVR remote). The # button on the PVR remote should work all the time, assuming a proper setup/connections.
 

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I'm also experiencing a signal loss for a couple of seconds several times an hour. This is a recent occurrence with the 8642hd.

I see a recent post from last month that didn't show up during my first search. I'll check out the suggestions there since I can't delete this post
Im having this problem too. Picked up a new 8642 today. Kept track of how often and every 3-4 minutes for one hour straight I would lose audio and video for a second. I have been using an 8300 for the last 3 years with the same cable and had no issues. Called tech support and they had no idea. I went right back to the store I bought it from earlier and exchanged it. The new one still has the same problem, but much less often - a few times an hour instead of 20.

Any ideas?
 

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8642 New problem?

I noticed last night for the first time another annoying problem with the new box.

I was watching a program, not recording it, at almost the end of the show I rewound to catch a line in the closing comments I missed. When the next show started it cut over to the next program. I could not rewind back into the prior show to see hear the comment again.

With my 8300 it seems to keep in que the last 1.5 or 2hrs of programming on that channel if you didn't change the channel. Almost like an auto PVR. The 1.5hr rewind was excessive however being able to review into the last show you were watching was important.

I would hate to think when watching OT in the game, I have miss the final goal and because CBC instantly cuts to programming already in progress that I would not be able to rewind and show my wife.
 

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Strangest thing just happened.

It's 09:59 am, the show I'm watching automatically pauses, and audio is jittering in a repetitive loop (you know that annoying audio noise when you REW/Pause/FF a ROD show).

The box shuts off by itself, and 3 minutes later it powers up again.

I wonder if they just pushed an update to my box.

I just opened the diagnostics, here are my versions after the reboot (Wish I had written them down before):
PTV OS: Explorer8kg5 NGP OS
Flash: DVR1.9.0_8600HD_HR_F.1002
App(s): SARA v 1.92.16.2

Lots of component information on Page 17/34:
Image File: 1.9.0.1002 - 09/01/10
OS: 8.4.25.1 - 07/20/10
SARA: 1.92.16.2 - 09/01/10
MIPS NetProcs: 1.4.0.7 - 07/20/10
MIPS Diagnostic: 1.0.19.1 - 06/22/09
NVM Library 1.0.5.1 - 01/28/09
HAL Driver-p: 2.5.35.120 - 08/31/10
DOCSIS CM Bin: 10.10.52.2 - 08/31/10
PkeyEMB-DVR: 4.0.10.20 - 04/24/09
firebus: 4.11.100708.1 - 10/07/08
Linux: 1.2.25.102 - 12/31/95

Also it shows the capacity of both drives (not sure if that was present before or not)

I wonder why my 8642 has an 8300 flash version?
 

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When the next show started it cut over to the next program. I could not rewind back into the prior show to see hear the comment again.
Were you watching the US channel and a Canadian channel came on next as in a simsub situation? Whenever there is a simsub start or end, then there can be issues with the recording since there is a change of channel occurring in the background.

Suggest you watch (or record) the Canadian channel so that there is no background change. This was discussed in a separate thread regarding recordings and simsubs.

I believe the default time limit is 1 hour for "pause live TV". I always recommend that people record any programme of interest since "pause live TV" can often have these sorts of issues.
 

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Were you watching the US channel and a Canadian channel came on next as in a simsub situation? Whenever there is a simsub start or end, then there can be issues with the recording since there is a change of channel occurring in the background.
You could be correct. I really don't recall the channel number I was watching. I was watching Kitchen Nightmares, so it is a FOX thing rebroadcast in Canada.

Just not something I have experienced before with my 8300 however not saying it would not happen on that box as well.

Thank you for the heads up on how to address the issue.
 

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Cisco 8642 Recording But Not Recording

We've had the Cisco 8642 for a few months. A few times in recent weeks it has done something a little odd when recording a show I've told it to. It happened again tonight with Big Love, both at 9pm (ch. 313?) and at 11pm (ch.314?).

In each case, it comes up with the two-minute warning that it's about to begin recording, then it seems to start (the red recording symbol comes up on the PVR display, shows up in the list view as recording, and <X> minutes), then somewhere before the show ends, something seems to go wrong.

The red symbol on the display goes away. The list view shows the full duration (e.g. 1hr 0m) even though the program's not yet done, and if I attempt to play the recording, it just dumps me at the 'Playback Channel' screen. When the program should finish, the item in the list goes away entirely, as if it never tried to record the show.

Worse, since the result after the fact is a totally missing entry, I'm not sure if this is happening sometimes when I don't notice.

Anyone else seeing these symptoms?
 

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This can happen once in a while. Here's a list of things to do/check.

1. Reboot the PVR.
2. Delete and then redo the scheduled recording entry - sometimes there may be a minor name change, or time change, that can adversely affect recordings.
3. If the recording is a simsub, record the Canadian channel (say CTV) and not the US channel (say ABC) so that the simsub doesn't affect the recording.

http://www.digitalhome.ca/forum/showthread.php?t=17719 SA FAQ.


Useful post - FAQs, Search Tips, Optimization, etc:

http://www.digitalhome.ca/forum/showthread.php?t=57741
 

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Direct means nothing to me. I assume you mean passthrough or auto-HDMI.

"The remote" means nothing to me again since you don't tell me if you mean the TV or PVR remote.

All zoom modes on only SD channels or with HD channels too? (some TVs can stretch/zoom SD but not HD) If it's with HD channels, then you should be able to do so also with 1080i-Fixed (again, I assume you're talking about the aspect button on the TV remote, not the PVR remote). The # button on the PVR remote should work all the time, assuming a proper setup/connections.
Actually I meant to say my pvr is set to "Fixed" (not direct) - and I have it set such that the only mode set for fixed is 1080i.

I meant the # button on the pvr remote - that it (used) to do nothing to what was displayed on the screen, but now allows me to cycle through the pvr zoom modes, which is actually quite lame, since even when watching an HD signal, it zooms (cuts off) the picture (why would anyone ever want to do that) - so I have to ensure that I make sure I don't hit # by mistake - and if I do, to cycle the modes back to "1080i Normal".

My whole point here was that nothing in my setup changed - yet now this # button on the pvr actually lets me cycle through the zoom modes - which it never did before - which leads me to believe that perhaps a firmware update must be the culprit.
I am connected via an HDMI cable.
 

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I don't know why the # button didn't work for you before since it normally works for everyone who's properly set up and properly connected.

There may be some difference in functionality if you have the PVR set to "Auto-HDMI" instead of fixed, or perhaps with Component video cables. For example, with Auto-HDMI it may not provide the stretch mode that's available with "1080i Fixed".

it zooms (cuts off) the picture (why would anyone ever want to do that)
If you have a widescreen picture on a 4:3 upconvert or SD channel, this will zoom in to fill the screen (and also reduce the picture quality at the same time)
 
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