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How satisfied are you with this retailer?

  • Extremely Satisfied

    Votes: 3 25.0%
  • Somewhat Satisfied

    Votes: 4 33.3%
  • Somewhat Dissatisfied

    Votes: 1 8.3%
  • Extremely Dissatisfied

    Votes: 4 33.3%

  • Total voters
    12
1 - 5 of 5 Posts

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Member #1
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Discussion Starter #1
The purpose of this thread is for Digital Home members to review and relay their experience buying consumers electronics at Vistek

This thread is strictly for reviews and is not for discussion. If you have any questions about what belongs in this thread, then please this thread prior to posting.

When you post, please try to include the following information:

  • What product or service you purchased.
  • Approximate timeframe you ordered the product
  • What location you dealt with if it’s a company with many stores or service locations
  • Your overall level of satisfaction
  • If you had a positive experience, please explain what made it such a positive experience.
  • If you had a negative experience, please read our guidelines below.
 

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207 Posts
Best for equipment rental and service, rather than sales in my experience. Staff are not as knowledgeable about what they're selling as their attitude and brochures would lead one to believe. (Purchased two items there and one I had to return because it was NOT compatible with my equipment despite salesperson's belief to contrary. The other turned out to be 25% cheaper at other sellers.)
 

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5 Posts
I bought a new lens from Vistek, out of focus, the next day I asked for exchange and I've been asked for 10% RESTOCKING FEE "because I mounted it on camera". the return policy says "A restocking fee may be charged AT THE DISCRETION OF MANAGEMENT". Think twice before go there, as long another stores are matching the price. Nice business, customer last...
 

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1,410 Posts
Restocking fee? That is unheard of. I returned a nikon lens a few years back (after 2 weeks of use). The sales guy had to get approval from his manager, and gave me a hassle "now we had an open box item", trying to make me feel bad. But, there is no such thing as an open box lens. I was not too pleased because of that remark.

Last year, my daughter bought a Pany LX3 P&S. In a week's time, Pany announced a new replacement (LX5). She returned it with no questions asked.

So, it seems to me that it all depends on the salesman.
 

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2 Posts
I had a terrible in-store experience. Drove there after phoning to check on $400 box of paper was in stock. Get there and immediately see the package is externally damaged. Ask salesman to open and check condition of paper for damage. Phone manager. Open package and see all sheets have some damaged corners, creases etc. Only one in stock, so I ask for some discount because I have a client that really needs that paper. Phone manager again. Offers $5 off. I leave very annoyed and will try my best to never return or recommend for my business and partners.
 
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