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How satisfied are you with this retailer?

  • Extremely Satisfied

    Votes: 156 89.7%
  • Somewhat Satisfied

    Votes: 15 8.6%
  • Somewhat Dissatisfied

    Votes: 2 1.1%
  • Extremely Dissatisfied

    Votes: 1 0.6%

  • Total voters
    174
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1,115 Posts
Did two orders with them recently and was very pleased.

o The online setup is very good. Easy to search and find what I want and the shopping cart setup is excellent since it provides the shipping cost right there without having to start the checkout. It's really easy to get the full price with shipping.

Lots of payment options, including Paypal. I often have some kind of balance in Paypal from selling surplus stuff through Ebay and it's nice to be able to use it.

o Delivery was about 1.5 weeks (working days) which is exactly right for US Post airmail. There is no delay in getting the shipment out the door there.

o Packing was good. One shipment with 3 cables came in a box, the 2nd with 2 cables was bubble enveloped. Did the trick.

o Delivery was to my mailbox, no extra fees, etc. I got 2 HDMI, 1 HDMI to DVI and 2 S-video with audio cables for $39.74 CDN total with shipping for 2 packages. If they had been in 1 package the shipping would have been less as well.

o Quality looks to be very good, and they work great.

Very impressive. The only reason someone in Canada may shy away from using them is the airmail time, otherwise they have it down pat.
 

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97 Posts
My review for monoprice is overdue. I made two separate orders with them. one was at the end of December 2006 and the other was made January 1, 2007. My first order came about two weeks into January. It got 2 HDMI, 1 component and 2 toslink cables. They all look to be of excellent quality and fit inputs well. The price to my door was just amazingly low being less than a ¼ of the price I would have to pay for cheaper made cables at Wal Mart.

My second order contained mainly more of the same types of cables along with a 3x1 toslink switch. The box was crushed in shipping at some point and the toslink switch was cracked around the housing. I emailed monoprice with a question about this and their return policy, but got no reply. I opened up the switch and the optic cables it uses to switch was fine. I kind of realigned the cracked plastic housing and screwed it back together. I haven't tried it yet, but it should work absolutely fine. I'll update if it doesn't.

Despite the cracked up toslink switch, I'm still extremely satisfied with monoprice basically due to price and the quality of the cables. The switch was so cheap it doesn't really matter. The cables I bought with it are fine.
 

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74 Posts
Ordered my sub cable @$11US/sent out Mon 2/5 got it today 2/13. Price is right. Delivery as stated. I'll go this route again.

BTW, delivered straight to the door with no $5 CanPost charge. :D
 

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2 Posts
I ordered a 6' component & 6' HDMI on Feb 6th and received today (Feb 20th). Delivered to my house with no customs charges. BTW I noticed on the customs sticker the order value was listed as $10. I am impressed with the quality of the cables and would definately order from MonoPrice again.
 

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531 Posts
I just placed an order with them on a well known auction site and saved about 40% from their site price. I have ordered 2 years ago and they cables were inexpensive and did the job.
 

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26 Posts
Monoprice is the best!

Monoprice is my favourite online store! I wish they would sold more stuff so I could shop there more often.

The reasons I like them so much are:

- fair shipping prices. They don't try to gauge you on shipping like some other stores. It usually costs only a couple bucks to get your cables shipped to Canada. This encourages small orders which ensures no duties at the border. I've ordered many times from them and haven't paid duty yet.

- excellent cables at a low price. So far I have not had any problems with their cables.

-great customer service. I got a 10ft cable instead of the 12ft that I ordered once, and got a new 12ft cable shipped to me after I notified them. They did not ask for the 10ft cable back.
 

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58 Posts
Ordered around $300 USD worth of gear, including shipping (mostly cables and connectors, and a wall mount for LCD. Shipping for mount takes up half the shipping cost of $70) from monoprice, using express shipping. It has yet to arrive, but tracking showed that it has already got through customs (4 business days only so far--6days in total). I am prepared to pay about 5% customs tax, GST, and the Canada Post charge, which will put the price around $400 CAD. But, considering that a wall mount costs upwards of $300 from FS, The savings are huge.

BTW, 1 day after I ordered, monoprice emailed me about 2 of the cables I ordered, which showed as in stock on their site, but really wasnt. So they refunded the price of the cables, and shipped 2 other cables (lower quality) of the same length for free.

This is my first experience with them, and it's a good one. :D
 

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300 Posts
Got my HDMI cable works great for the price of A Mocha coffee. What else is there to be said :D
 

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I order from them once a week, and I'm always satisfied with the service. As for shipping, I had my stuff shipped to Canada a couple of time, but delays were a bit long and since I'm not far from the border, I now have all my orders shipped to Champlain,NY and shipping is LIGHTNING fast!!!

I discovered Monoprice.com through Digital Home, many thanks, I'm now very competitive in my market.
 

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145 Posts
Thanks guys.
I was ordering a 50 digital audio cable from monoprice for $11.00 and added a NEC 5 PORT USB 2.0 PCI CARD ADAPTER for $7.00

Haven't been dinged at the border for anything from monoprice yet, although I have a feeling I might with this one.

Mike
 

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138 Posts
Monoprice is great!

I made 6 orders from them. No duty. (They help you in a certain way there. wink wink, at least 4 me (if you ask)).

From 25 Ft component cables to 15 Ft HDMI to 25 Ft digtial audio coax to wall plates. Great quality!
 

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731 Posts
wink wink indeed.

Monoprice is amazing. I placed my last order on tues. I'll let you know when I get it but it was shipped out already.
Some banana plugs, speaker wire, 5 3foot hdmi cables and a couple 15 hdmi cables.

All for 150 canadian!
 

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41 Posts
Ordered a Toslink Optical 3-way Switch from Monoprice.

Item was shipped on March 15, and I received it on March 26.

Customer service was great, as I communicated with Ellie regarding the status of my order. Email confirmation of order immediately after order was placed, and subsequent shipping confirmation.

Very good experience, and will use again.
 

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731 Posts
I ordered March 22. Paid for express shipping - I think it was 25 bucks or so.

Just signed for it. Amazing stuff and amazing price. They also "helped" me out when It came to duty and that bull crap.
 

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32 Posts
I have placed 3 orders with Monoprice for AV cables and face plates, there prices are fantastic. All items have arrived well packaged and have had no faults. Delivery times were between 7-15 days with no additional taxes being added at the border.
 

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181 Posts
I've ordered a number of things from them including HDMI-HDMI cables, banana plugs and wall plates.

Avg. time to receive packages - 7 working days

Pros: Excellent price, great quality, varied selection

Cons: Availability of products - I've been waiting for 4+ months for certain products to come in - the one that did sold out again the same day. I'm especially looking for banana jack wallplates/keystone inserts.
 

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2,980 Posts
Just got my 1st order from them (6 various cables including a 25' HDMI cable totalling around $80 with shipping). 4 business days from California to Ottawa. Everything was in order and no fees on my end at all.
 

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1,986 Posts
Ordered a 3-port HDMI switcher, 2 HDMI cables and a DVI-HDMI adapter. It a bit longer to get everything hooked up (nothing to do with the products themselves, just some initial HDCP handshake issues between my 3250HD and TV with took about 15 minutes to go away), but everything works great so far now that everything is up and running.

Now both my DVD and STB are hooked up via HDMI, and I have an additional port left for the eventual HD-DVD player (hopefully sometime around Christmas!)
 

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6,296 Posts
I received a defective HDMI switch. They replaced it with an upgraded unit at no cost. Two cables were missing from an order and they replaced them with no question. These guys aren't perfect but the service is unmatched.
 
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