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How satisfied are you with this retailer?

  • Extremely Satisfied

    Votes: 156 89.7%
  • Somewhat Satisfied

    Votes: 15 8.6%
  • Somewhat Dissatisfied

    Votes: 2 1.1%
  • Extremely Dissatisfied

    Votes: 1 0.6%

  • Total voters
    174
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Member #1
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Discussion Starter #1 (Edited)
The purpose of this thread is for Digital Home members to review and relay their experience with Monoprice

This is NOT a discussion thread so please limit yourself to one post which includes your review.

We welcome the input and opinions of all members whether they are good or bad, however, please note that this thread is NOT for rants. Whether you had a good or bad experience with this vendor we want to hear about it but in an OBJECTIVE manner.

If you post a rant or childish comments like, these guys "suck" or they're all a "bunch of idiots", then your comments will be considered trolling and your post will be deleted.

When you post, please try to include the following information:

  • What product or service you purchased.
  • Approximate timeframe you ordered the product
  • What location you dealt with if it’s a company with many stores or service locations
  • Your overall level of satisfaction
  • If you had a positive experience, please explain what made it such a positive experience.
  • If you had a negative experience, please read our guidelines below.
Guidelines for Posting Negative Reviews

The truth is no retailer or service provider is perfect and occasionally even the best companies can disappoint. Our experience is that good companies have problems but they typically make every reasonable effort to resolve problems.

If you had a problem and are posting a negative review, then please note what efforts you made to resolve the problem and the feedback you received. If you think the efforts to resolve the problem were NOT reasonable then please explain why. Saying you phoned up and talked to some idiot, suggests the problem may lie with the consumer and NOT the company!

No posting URLS or Directs to Competitors will be deleted

Posts containing URL's to competitors or posts saying gee you should have shopped at this retailer will be considered spam and deleted.

We want opinions, NOT sales pitches or spam!
 

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Purchased an HDMI 2X1 switch for my HD-A1 and Sony TV. Recieved the unit in about 1.5 weeks very well packaged. After finding out the unit was not going to work with my Toshiba I emailed Monoprice tech support and they immediately responded and offered to send me the 5X1 Revision 2.0 switch for $20.00 US more than the 2X1 switch I had purchased. All works fine now.

Excellent Product
Excellent Customer Service
Recommend to anyone.
 

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242 Posts
Purchased: 1 HDMI cable, S-VGA cable, subwoofer cable, component cable and power bar. Stuff arrived within 2 weeks and I'm really happy with what they sent me. Can't ask for better at this price.
 

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Highest recommendation

5X1 HDMI Switch
2X1 HDMI Switch - push button type
3 Way Toslink Switch

CABLES:
  • HDMI, DVI, HDMI-DVI, all 28 awg
  • Component, all 18 awg
All of my purchases have been in the past 12 months. I am completly satisfied with all the products and the service from MonoPrice.

Positive: When I became antsy after 2 weeks and contacted MonoPrice, they responded quickly and asked me to be patient. Package arrived 2 days later.
The USPS Express delivery is fast.
Website is top notch. Great inventory. The prices are ridiculously low for quality products.

Negative: The USPS shipping takes 2 or 3 weeks.
 

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One DVI/HDMI cable, one DVI/DVI cable, and still in transit HDMI cable. Wonderfull to deal with and the cables are very high quality and a fraction of the price as compared to BB,FS or Visions.
Positve-Price and quality
Negative- Long delivery time (lol worth the wait)
 

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I ordered a HDMI to DVI cable for $14.99, shipping was $4.98 (US dollars). Order date was December 12 2005, a very busy time for the mail. I received it the first week of January.

Pro:
Within an 3 hours of ordering I received a confirmation email.
Two hours after that I recieved a "your order has shipped" email.
Price delivered to my door was about $23 Canadian. It looks as good or better than the one that a big box store wanted to sell me for over $150CDN.

Cons:
None. I recommend them HIGHLY a pleasure to do business with.
 

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I've ordered numerous times from this company.

I tell all my friends/ co-workers to save up to 90% over Future Shop's prices for an HDMI cable is well worth the up to 3 weeks in delivery.
 

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56,400 Posts
I have placed 5 orders with Monoprice.

- one took 3 business days.
- one took 9 business days (got dinged for duty, tax, etc - order was over $50)
- one took 7 business days during the "Christmas Rush". (Item left on the porch by CP)
- one took 8 business days, also during Christmas Rush.
- one took 6 business days

All were shipped out the day after the order was placed. (I did make sure all items were in stock before ordering and in one instance waited a couple of days so that the items were in stock)

I couldn't be happier.
 

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By co-incidence, the evening before this thread was started I did my first order from monoprice. It arrived today which would be the 7th business day.

The only disconcerting part of the order process was that they showed my password in plain text on the sign-up confirmation screen.

I would order from them again.
 

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Just placed my first order with them, based on good reviews from Digital Home. They have the 3ft HDMI to DVI cables on sale today for $1.93 !!!
 

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I just received my order today (Dec 22). It was placed the evening of Dec11. It was 6 x 3.5mm mini plug to RCA cables which were US$1.00 each. The same plugs in Belkin Pure A/V brand were CDN$24.95 at the Source last week. I also got 2 x 6ft mini plug to mini plug cables for US$1.06 each and mini plug Y for US$1.95. Total price with shipping and handling of $7.95 was US$18.02, or CDN$20.72. That's a savings of over $125 on the first 6 cables alone!
 

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I ordered the 5x1 switch as well as a few HDMI/Firewire and DVI cables. While not a real complaint, the 24AWG mesh jacketed HDMI cable is REALLY thick, the pictures do not do it justice, about 2x the width of the average HDMI cable I have seen.

I was however surprised to see an $8 Handling fee in addition to taxes. I have never paid a brokerage/handling fee for anything shipped USPS. I ordered about $200 worth of stuff, could that be why?

The prices for cables are amazing. I have had colleagues pay $25 CDN for a firewire cable at FutureShop/BestBuy. Monster's firewire cable is $74/$85 [how can that be legal!]
 

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I always keep my orders small (around $25-30, definitely under $50) to avoid the fees, duty, taxes, and the delay which comes with the "processing". I got "dinged" once out of 4 times and that was the only order over $50.
 

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I've found the same thing. The CBSA official policy is to charge duty and taxes on anything over $20CDN but there appears to be a little leeway with that amount.

By the way, only $8.56USD to get a 6ft SVGA cable shipped to Canada. An unbelievably good price!
 

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I just received my first order from Monoprice. I've never ordered from these guys before but there seemed to be many happy customers on DHC. I ordered on Jan 7th and received it in my mailbox today Jan18th. 10 days total. The order was shipped from California to Calgary.

The order was $35 and change. I was not charged any duty fees.

I was very happy with it and the cable worked fine (HDMI to HDMI 3ft). I need a couple more cables and I'll definetly order them from Monoprice.

ihdtv
 

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HDMI switch

I just received my third order from Monoprice ,, and everytime shipping has been very fast 5-8 buisness days . The cables and switch was well packaged . I love my litlle manual HDMI switch as i have not seen anything else on the planet available for this cost ! Never been hit with duty either .
 

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I am fortunate to have an address in the US and live close to the border. They are super fast. Normally two day maximum.

Awesome prices,excellent service and great products!
 
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