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How satisfied are you with this retailer?

  • Extremely Satisfied

    Votes: 14 73.7%
  • Somewhat Satisfied

    Votes: 3 15.8%
  • Somewhat Dissatisfied

    Votes: 0 0.0%
  • Extremely Dissatisfied

    Votes: 2 10.5%

  • Total voters
    19
21 - 27 of 27 Posts

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502 Posts
Great service

Thank you B&H. Ordered a Plustek 7600i Ai scanner on the last day of the special offer (June 30). It was delivered here at my house today (July 6) with a long weekend in between on both sides of the border.

What I really appreciate about B&H is that their shipping to Canada calculates, and includes an option to pay, all border fees and taxes in advance. No surprizes when the shipping company rings the bell. It is sad that B&H is are not allowed to ship all products to Canada, but fortunately there is a plan B for that.

Cooper83 In my case the additional fees were less than $4 (over and above the HST)
 

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19 Posts
Ordered a replacement projector lamp and blower bulb for AE3000U. Good price, saved 10-15% over the price in Canada after shipping/customs etc...

Service: Really Good. I wanted to know if it was a Panasonic bulb, or aftermarket. Went into chat, and they were able to answer my question quickly.

Shipping Charges: Reasonable. Like the fact that I can see the shipping fees and customs charges up front and no brokerage fees when shipped. No surprises.

Shipping to Canada: Lightening fast, easy to track the whole way.

Packaging. Well packed and no concern of having any damage to the contents. Appropriate size boxes.

Really good online retailer.
 

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846 Posts
Purchased a couple of Canon lenses for my Rebel T3i, along with some accessories. Prices were among the best available from online retailers, and IMHO they've done an exceptional job in providing a great shipping experience for Canadian customers. My order was shipped Purolator (much cheaper than Fedex or UPS), and much faster than USPS. I knew my total costs (including shipping, taxes, etc.) to my door, before the order was placed. It arrived quickly, well packed, and exactly as described.

Kudos to B&H for the work they've done to make the international shipping process affordable, transparent, rapid, and reliable. I'll be ordering from them again.

P.S. On this particular order I saved a few hundred dollars taking advantage of Canon instant lens rebates that were only available in the U.S.
 

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163 Posts
Bought my HDHomerun from there, works great, great price (especially with the dollar at par) shipped very fast and reasonably priced. B&H has excellent support for Canadians above and beyond what most US companies offer (which is sadly often nothing) and they even sent me a thick catalogue.. err, catalog.. afterwards. How retro is that! My only lament is that theres nothing I really need right now even though I want to buy something from them again. Ah well, maybe one day.
 

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92 Posts
B&H has great service and fast shipping. Only gripe i have is for the lower priced items $20 or less they need to find a better shipping method. It really sucks when the shipping and border fees are more than the product... Other than that a great place to deal with. Even when i had a shipping issue they came good for it with no hassle
 

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11 Posts
Only gripe i have is for the lower priced items $20 or less they need to find a better shipping method.
Perhaps you're not aware we implemented low-cost Purolator shipping to Canada which makes ordering many less expensive items considerably more affordable.
--
Henry Posner
B&H Photo-Video
 

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92 Posts
yes im aware of the purolator shipping. It works great for larger items but when you get to the smaller items $50 or under the shipping charges do not work. Lat item i was going to order was a strap for around $30 the shipping and border fees were around $20 or so. Unfortunately i ended up finding the strap elsware for the same price but fee shipping...

I think this is a small gripe. I have always gotten great service from B&H and will still continue to use them for bigger purchases
 
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