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How satisfied are you with this retailer?

  • Extremely Satisfied

    Votes: 14 36.8%
  • Somewhat Satisfied

    Votes: 9 23.7%
  • Somewhat Dissatisfied

    Votes: 4 10.5%
  • Extremely Dissatisfied

    Votes: 11 28.9%

  • Total voters
    38
21 - 24 of 24 Posts

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Don't buy from 2001 audio video

I purchased my dream TV.. 60" Samsung Plasma 3D TV... for $1400.00 + $400.00 for extended warranty. AT the store they told me the warranty covered ANYTHING.. falling off the all, getting soaked by water and we both laughed. I had the TV for 14 months and my wife called me in tears at work and said the kids were watching the TV and the TV has two cracks in it and wont' turn on. I came home to investigate and we ended up blaming our 18 month old boy for throwing his bottle at the TV. It had 2 cracks in it so we assumed that's what must have happened. Not sure how he could nail the TV twice but what else could have happened. We went to 2001 audio video and they said "physical damage" nothing they can do.

So I purchased the 60" TV Samsung again (not 3D Version for $1000.00)... we went home hooked it up and 7 days later I was watching the hockey game and poof the screen flashed and 2 cracks in the screen. I was so angry I got on the phone with 2001 audio video and they said "it's under warranty by Samsung still nothing they can do" <-- sound familiar... nothing they can do.

I contacted Samsung and after 2 months of yelling and screaming and posting on their facebook and twitter accounts they finally agreed to fix the TV. When the company came to repair it they looked at our other - original - broken 60" plasma and said that it looks like the screws were tightened too much inside or something like that but its' not physical damage because there is nothing wrong to the outside of the screen.

I got in touch with 2001 audio video and explained this and after 3 weeks they decided ... you guessed it ... there's nothing they can do! No replacement!

So please don't EVER purchase ANYTHING from them! EVER!!!!
 

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I recently bought a set of speakers (last Sunday) at the Brampton location (Great Lakes) after testing/returning a pair from another retailer. However, I almost walked out the door when another sales rep arrogantly decided to come over and lower the volume on the receiver we were using to test the speakers! I quickly asked if he needed to leave the building (he ignored me and walked away) while I was trying to determine if I wanted to buy the speakers. Kulwinder (the good sales rep) turned the volume back up and we tested a couple different speaker brands. The other sales rep moved to the end of the counter and sulked while pulling things from the back of his pants. Incredible! Later, I overheard his pompous and arrogant tone while he tried to use his basic tech knowledge to try and con a couple into buying a TV. The speakers I took home from the other retailer crapped out at higher volumes and I didn't want to waste my time and not properly test them.

At the end, I did buy a nice pair of Klipsch speakers here and got a great price, but for a moment I was ready to walk. The arrogance and dimwitted move of the other rep almost cost his Kulwinder a nice sale. If I was the store manager, I would have pulled the other rep aside and said, "Do that again and you're toast."
 

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105 Posts
I like buying at 2001 Audio/Video in general because of the very fair pricing with many nice deals around black Friday and Christmas season. You can get many times better deals than BestBuy offers. I would say that in general the customer service for me has been excellent though there have been the odd time that service could have have been better but sometimes it's due to lack of proper training or a personality conflict.

I would not hesitate to bring my business to 2001 Audio/Video as I am a very satisfied customer.
 
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