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How satisfied are you with this retailer?

  • Extremely Satisfied

    Votes: 14 36.8%
  • Somewhat Satisfied

    Votes: 9 23.7%
  • Somewhat Dissatisfied

    Votes: 4 10.5%
  • Extremely Dissatisfied

    Votes: 11 28.9%

  • Total voters
    38
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Discussion Starter #1
The purpose of this thread is for Digital Home members to review and relay their experience buying consumers electronics at 2001 Audio Video.

This thread is strictly for reviews and is not for discussion. If you have any questions about what belongs in this thread, then please this thread prior to posting.

When you post, please try to include the following information:

  • What product or service you purchased.
  • Approximate timeframe you ordered the product
  • What location you dealt with if it’s a company with many stores or service locations
  • Your overall level of satisfaction
  • If you had a positive experience, please explain what made it such a positive experience.
  • If you had a negative experience, please read our guidelines below.
 

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Discussion Starter #2
I'm of two minds when it comes to 2001.

First they do seem to have some salesreps that are too aggressive and not well informed but compared to some other Big Box retailers, I find they have better prices and have several sku's not found elsewhere.

I have shopped at the Dundas/427 location and when I dealt with the manager there I was always given good service and a good price. Definitely recommended.

I have also been to the Heartland location and met some very ill-informed and obnoxious sales rep so this was a very negative experience.

My advice is to consider 2001 because they generally have good prices and will negotiate price but only if you can find a salesperson who is helpful
 

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My experience with 2001 Audio/Video has been the same as Hugh. There are some really bad sales people who have turned me off and caused me to walk out of the store, and others who are knowledgeable and willing to help. The key is to find the right one.

I ended up buying my Hitachi plasma from them and couldn't be more pleased with the before and after-sales service that I have received from the store manager. They have a 30 day price guarantee, and I managed to get a $400 refund (off of what was already a good price) based solely on a printout of a web page I brought in.
 

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Same here. Bit of mixed bag on sales staff experience, but given the slightly different product mix/choices and willingness to bend a bit on price I'd say they're definitly worth a look when shopping around for a purchase.

:cool:
 

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In general I find their staff and equipment more specialized if that's the right word.

If its available at BB or FS I always buy there because of the return policy. 2001 is in store credit.
 

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I have no complaints about 2001. Got great deals that I was not able to get at any of the "big box" stores. Sales staff knew their stuff and were understanding when I had to return some components - full refund, no questions asked.
 

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Product Purchased: one HT receiver, two floorstanding speakers, two bookshelf speakers, one subwoofer, interconnects and speaker wire
Timeframe: February '05
Location: on Weston, just south of Hwy 401, Toronto
Overall Level of Satisfation: Somewhat Satisfied

My experience was good, in that the salesguy I had was pretty nice, and he gave me an average of about 20% off everything I purchased. He was personable and extra nice to my then-girlfriend, which was a bonus.

But he was a bit ill-informed about home theatre basics. He tried to tell me that there was no such thing as 7.1, that it was just 5.1 with presence speakers. He also tried to convince me that the surrounds go on the rear wall, not the side walls. He told me that he spends a lot of time correcting people on all the HT misinformation on the internet. I decided to just let him believe what he wants, until I got all my purchases rung up. And THEN I told him to visit dolby.com to find out what proper speaker layout looks like!

All in all, it was an okay experience. Getting a nice 20% discount was nice, but his arrogant ignorance was wearying.

cheers,
supervij
 

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My purchasing with 2001 A/V goes back about 15 years, includes 2 Rear projection HDTVs, 2 HT receivers, at least 4 VHS players, 2 or 3 DVD players & numerous smaller electronics & accessories.

I've shopped at three locations, Brampton - Trinity Commons, Missisauga -Dundas/427 and Mississauga - Heartland. I have never paid sticker price and have always been very pleased with the experiences. I would highly recommend them. I have no idea how good their after sale or return/warranty service is, because quite frankly, I have never had to return anything to them.
 

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I usually do my homework before going to any retailer and at 2001, most salesreps usually leave me alone after I let them know I am just checking out the items.

When I decide to buy an item though, I find 2001's prices very competetive but you do have to haggle. The advantage of going to a smaller, specialty store like 2001 is that the salesrep will usually remember you and if you have any problems at all you can just coordinate the return of the merchandise to the salesrep over the phone. I had to return a Samsung HDTV once to 2001 because of an audio/video sync issue. The disadvantage is that they usually only offer store credit on the returned merchandise.
 

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HDTV purchase

I recently purchased a Panny HDTV from 2001 in Woodbridge.

The sales reps were not pushy, and were informative and helpful. I didn't really need the TV right away, but I mentioned that for the right price, I will pick it up immediately. There was a fair price reduction (even though the unit was very recently slashed by $500) so I was pleased.

I was a little ambitious bringing the unit myself, but there was no way it would fit in my vehicle. It was around 6pm and they were kind enough to arrange delivery for the same night, delivered around 8pm to my door (short notice).

Overall I am extremely satisfied would shop there again in a heartbeat.
 

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Salespeople are pretty useless and don't have much knowledge about home theatre stuff, there aim is to sell units. Do your homework and talk to the manger if you need to get a good deal.

I also found there unit are pretty high marked up but there is a lot of room to negotiate more so then futureshop.

I purchased an iPod Media Reciever @ Kennedy Location.
 

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great service from 2001 in 2009

Just picked up-
Yamaha RXV1900
Sony BDPS550 BD Player
Panasonic DMREZ48 DVD/VCR Recorder
PSB Alpha B1 (4)
PSB Alpha C1
PSB Sub 5I
CA Audio speaker stands CA002B (4)
Tech-craft TRK55B stand

Went to 2001 in the Eglinton/Laird area and dealt with asst. manager. I had talked to him on a previous trip to Scarborough location-Warden/Eglinton where he had been a sales rep. and he was very helpful and informative. He spent 40-50 minutes with me and auditioned some speakers and even went in the back and brought out some that were not on display even thought I initially told him I was not buying that day. When I decided to buy I wanted to give him my business and phoned to let him know I was coming in. Although it was his day off, he came in and spent 2.5 hours getting my stuff together and took time with all my questions. Good follow-up phone call to ask me if any more questions and to keep me informed of delivery date. Great service and gave 20% off so I would highly recommend and will go back in future.

Just a note--I went to nine 2001 stores over 2 months and found that most were friendly and helpful. Most left you alone after the initial greeting and only gave advice when asked. I normally would let them know I was only "looking today " and most were still helpful. At the Brampton store, the salesman , after hearing I would not be buying today but maybe in a week or two, said that it was no use telling me anything or auditioning systems because all the stock would be gone as new stock was coming in and come and see him when I wanted to buy.

Also at Dundas/Hwy 427 location , I found that the salesman ?( seemed to be in charge) kept walking away after answering my questions and telling me " Come and see me when you're ready to buy". After 2-3 times of his walking away, I decided to walk away.

At Weston Rd store and Eglinton/Ellesmere locations staff were very friendly and asked for help from others as they were new and not very knowledgeable.

The other three 2001 stores were friendly also with okay service.

I would try to go in on off hours and try to get as much info and service as possible as long as they were not too busy.

As another post mentioned they claim to only give a store credit if you return goods but once I have everything up and running, hopefully all will be fine.
 

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Rude and lazy!

So my wife walks into the Cambridge location asking a sales person about the 50 Panasonic that they had in their flyer for 1499! I was pretty excited to see this price and my wife was more than happy to snag one up for me. Well she walks into the store asking about it and was told that it was a mis-print and that they wouldn't honor the price. They also went on to say that all other retailers run into the same thing. Which I agree but when I go on their website that same "mis-print" is still there with NO correction notice.

It would be one thing if the were polite in describing the situation to my wife and maybe even offer alternatives but instead they (in my wifes words" made her feel insignicant and caused her to storm out of the store with my 2 year old in hand.

To say I'm furious with the handling of this situation is an understatement. I could care less for the price. It was they way these sales people treated the situation.

I'm wondering if anyone has any contact info handy so I can get a hold of their corporate offices via email. I looked through their site and didn't find anything.
 

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terrible experience

Hello all,

I just wanted to share my story. I went to the 2001 today (Jan. 31) in Newmarket wanting to check out some of their home theaters. I got there at about 1 pm and started talking with one of the salesmen working there. I told him I was interested in some KEF speakers and he says that they have is a nice sale on the KHT3005BLK model for less than $1000, 50% off of the regular price, and sure enough, the sticker price had a regular price of $2099, with a sale price of $988.xx. They also had the KHT2005.3 model for $799. Upon further examination, he said that the sale should have ended Jan. 27, that he didn't have time to take down the sticker, but that he would honour the price for me for the rest of the day.

Wanting to think about it for a bit, I left and returned maybe an hour later, and find that they had changed the price tag for both models (I'm guessing for this week's sale), the KHT2005 showing $999.99, and the KHT3005 model showing $1299 with a regular price of $1700. After some demoing, I decided to get it at the price he (the same salesman) had told me an hour earlier. He then goes on to start charging me the new price, and when I brought up the price of $988.xx that he quoted me not an hour earlier, he pretends that that conversation never happened, and that the $990 price I'm thinking of refers to the KHT2005.3 model. When I told him that I specifically remember the two price to be $800 and $988, he basically says that they have never been at those prices, that the $990 price he told me was for the KHT2005 model, that he didn't change the sticker prices, that he was too busy to change the stickers, that the prices I remember are below their cost, etc...basically acting like I imagined the prices an hour earlier.

Anyway, that was the first time I was going to purchase something at 2001, and will probably be my last. On their website they say:

'We Are Committed to Give the BEST Value, Offer the BEST Selection of the BEST Brand Names, and Provide the BEST Customer Service the Home Electronics Industry Has to Offer!'

and:

'At 2001 Audio Video, we take great pride in our staff, and they in turn take great pride in serving all our customers in a friendly and professional manner. As a company, we strive to have the most knowledgeable and courteous sales people in the business.'

None of which I experienced, the customer service I experienced was as far from this discription as I could have imagined. So please be aware of the dishonest, dissapointing, ignorant, untrustworty, misleading, insulting, deceiving staff at the Newmarket location of 2001 Audio Video.

Just like ESousa's review above, if anyone has any information as to how I would be able to contact their corporate offices that would be great.
 

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Negative experience with 2001

I was looking for a 26 inch LG LCD. On thier website they have it listed for $399.99.

I call ahead to make sure it is in stock at the store I planned on going to. It seems they are all out of ti and only have floor models. No problem, I'll buy a floor model I think to myself and I ask which stores have the floor model for sale.

The guy at the Woodbine store then tells me to go to the new store as it shows on his computer that hey have it. I drive from yonge and Sheppard to Kennedy and Markahm road, quite the trek on my lunch.

Turns out the new store is not even open!

I call the Woodbine store adn tell the manager who then tells me it's my fault for not confirming that the new store was open before driving there.

I will never buy anything from them again. A simple apology would have been great, but to try and make me feel like I made the mistake was too much.

end rant.
 

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2001 Audio Video Orangeville - Service Plans

We purchased a $600.00 received approx 10 months ago including a 3 yr service plan for an addition $200.00. Received died over 2 months ago. Returned to the Orangeville Store - advised it would be 2 weeks. We are now into 10 weeks (over 2 months). We have lied to and have been treated very rudely. We have purchased many items from this store. We have escalated this to Yamaha and 2001 Audio Video Customer Service. In the meantime we have purchased a new received as we had no use of our new 52" screen tv unless we did. Still no receiver, and no compensation and nothing from the Orangeville store. I would never purchase a single item from this store again nor their service plans they dont honour. We shouldve been given a new receiver long before now!
 

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Nothing but upselling when I knew what I wanted to buy already. The clerk at the checkout insisted I had to show my driver's license to pay $1000 on Master Card. According to their sign this was "for your protection"

Never going back.
 

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How does this chain stay in business? Prices seem OK by the daily full page ads which must cost a bundle for them, but except for Christmas rush and Boxing Day, any other time I go in there, the stores are empty or only one other customer, never have seen them ring anything up. And I still see new stores opening up once in a while to serve nobody.
 

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Please see post #1.

This thread is strictly for reviews and is not for discussion.
 

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I have shopped there with a friend, buying a Plasma TV at the Burlington location. Price was right, service was fine...nothing special, but fine. I see such chain stores for what they are, a place to get a deal & only one notch above Future Shop et. al.
 
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