Rogers will only swap out the box if its not working. They don't swap at the customers request. Of course you could always stopping renting...change your mind and start renting again. There is no guarantee that you will get a new box but you could ask at that time. There really is no good reason to swap your box if it is working. There haven't been any improvements in the boxes over the last few years. Yes, Rogers now rents/sells a fancy newer PVR but the visual quality is the same and it is missing a few features. It's new MPEG 4 abilities are moot because Rogers is not utilizing MPEG 4 and I can't see them offering some programs to a small fraction of their client base.