Q1. I read some post here saying they use their own modem.
Q2. I have the Telus Modem/router ActionTec V1000H which works very well.
Q3. Don't know
Q4. I use VOIP home phone over Internet. But I have Optik Internet and Optik TV. I do not have to pay dry loop.
No dry loop. I have Telus for internet only with voip.ms and shaw cable and sat.
I think their modems are fine. I plug in my own router for wireless but probably not necessary.
Officially, Telus doesn't let you use your own modem. Some people have made it work, but it's not a supported configuration, and you may be asked to remove it if you have any trouble.
Q1: You will have to use their modem, however if you request the T1200h instead of the V1000h, you can enable bridge mode and use your own router. The modem part itself is excellent and will cause you no problems.
Q2: The modem is great, the router is okay. It's only N@2.4ghz for wireless, and has most regular features that 99% of us need. If you need more see my post above about getting the T1200h version that has bridge mode built in
Q3: AFAIK there is no fee unless it's your fault they have to come out, and that doesn't include first time installation. I'm sure you can get fees waived anyways by threatening to switch.
Q4: No dry loop fee, though you lose any discounts that are added when you bundle.
Telus email not working!
We have not been able to Send or Receive any email since shortly after 9:21 a.m. Friday, May31/2019! There have been no announcements either on the radio, TV, or newspapers. The only thing that I've heard about it was that someone posted,on a blog,that there was a major outage in Metro Vancouver and Victoria since May 31.
I phoned their Help Line and instead of getting a person I could talk to; a woman typed, "Hi, my name is xxxxx how may I help you?" So, I typed back the problem and all she said was, "We are experiencing a major outage in the Metro Vancouver area." I typed back that I all ready knew that and when can I expect that it will be fixed? She replied that they were working on it!
The really piss-off part is:When I contacted Telus to re-set my Pass Word they replied that they will send an email on what steps that you have to take to re-set it. Obviously, I didn't get their email because their system is broken!
We are seriously thinking of changing Internet carriers because this is really bad customer service!
I took a quick look and it seems like the problem is an Intermittent error when accessing the webmail interface that started May 31 and re-appeared near midnight June 1.
Thanks Dr Dave! However, our problem isn't an Intermittent error, it's a Constant error! I even got my son, who is an I.T. manager, to check our computer. He tried for an hour to fix it but no joy! And, I would think that a major company like Telus would have posted some information on the Web, local TV News, or the radio about it but we've not heard one word that they are experiencing a "Major Outage" in the Metro Vancouver area as the woman called it on their Help Line.
The main reason we want our email restored is: My wife has been in and out of hospital since May 3 and had two different ultrasounds, two different CT scans, and a laparoscopy to find out why she is having severe abdominal pain and constant diarrhea and nausea. She recently had another blood test at a lab and we wanted to see her latest results on BC's on-line e-health site that shows any abnormal values of the test. BTW: I check my PSA results on there, yearly.
Well, we also have Firefox and Mozilla Thunderbird so maybe that's where the problem originated. Most of my family use Hotmail for their email and they don't have a problem.
On the website, www.isitdownrightnow.com there's lots of complaints from all over Canada complaining of loss of service and they are all really P.O.ed! Some have lost their Telus email,Internet,and TV service! BTW: You have to type in Telus.net in the empty box and hit Check.
You really think local radio & TV stations are going to bother with a story that an ISP's email system is down? Heck, even with the Google issues the other day, mainstream media won't bother with something like that!
Good News!
My son found a fix and remotely (I let him take control of my computer) he walked me through all the steps to restore our email. I could see, on my screen, everything he was doing. It took over half an hour. I even got Mye-health.com info on my wife's last bloodwork and unfortunately she has seven abnormal readings. I guess we will be hearing from our G.P. soon.
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