Hi,
I'm a computer networks guy, and have somehow found myself straightening out a phone setup for one of my clients. Phone systems are not my strength, so my lingo and terminology may be a bit off.
The cleint moved office a few days ago, and shaw setup the digital phone in the new office. Shaw wired the digital phone box/modem up to a phone patch cabinet. (at least it's called that in computer networking terms). From here, there are multiple RJ11 outlets around the office. I plugged the phones in, and they get a dialtone ok. The only problem is there is only one RJ11 port for each phone.
In the old office, they had cat5e cables coming from a mini-hub. These cables were split into 2 RJ11 connections, and their digital phones plugged into both. (This gave them 3 phone lines on each phone)
My question is: where does the mini hub connect to? I see an RJ45 port on the shaw phone box/modem. I tried hooking up the mini-hub to it, but I don't get a dialtone when I plug the phone into the two RJ11 connections. Here's what I tried:
Shaw phone box > mini-hub/switch > RJ45 to dual RJ11 > phone
Have I got this wrong? Any tips much appreciated.
I'm a computer networks guy, and have somehow found myself straightening out a phone setup for one of my clients. Phone systems are not my strength, so my lingo and terminology may be a bit off.
The cleint moved office a few days ago, and shaw setup the digital phone in the new office. Shaw wired the digital phone box/modem up to a phone patch cabinet. (at least it's called that in computer networking terms). From here, there are multiple RJ11 outlets around the office. I plugged the phones in, and they get a dialtone ok. The only problem is there is only one RJ11 port for each phone.
In the old office, they had cat5e cables coming from a mini-hub. These cables were split into 2 RJ11 connections, and their digital phones plugged into both. (This gave them 3 phone lines on each phone)
My question is: where does the mini hub connect to? I see an RJ45 port on the shaw phone box/modem. I tried hooking up the mini-hub to it, but I don't get a dialtone when I plug the phone into the two RJ11 connections. Here's what I tried:
Shaw phone box > mini-hub/switch > RJ45 to dual RJ11 > phone
Have I got this wrong? Any tips much appreciated.