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Discussion Starter #1
One of the reasons I left Novus a year ago was that the software for the PVR was erratic. Getting close to the end of a recording, it would jump to the end. The same behaviour happened when rewinding near the beginning. Novus acknowledged the problem and was trying to solve it.

Now that I'm back with Novus, I'm happy that that particular problem has been solved. However, I'm a little disappointed that the functionality is still far from perfect. When FF or Rewind and pressing the Play button at the point where the playback should begin, the recording jumps ahead many seconds. Really makes the recording a labour when trying to pinpoint a play, for example, in football.

Perhaps it is my new PVR Expander but I doubt it. This reminds me to much of the past PVR issues of Novus' past.

Any recommendations?
 

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PVR Problems Redux...

Skysaxon, I'm with you about how unstable the Motorola PVR (i.e. the one used by Novus, Shaw and others) can be. Although you say the skipping ahead problem has been resolved for you, it sure as hell hasn't for me.

Many times, I'll record a game of some sort for viewing a few hours later ... baseball, hockey, and so forth. During a long break, I'll attempt to FF and suddenly the damn thing will jump ahead to the end, often showing me the final score. If it's a once-in-a-blue-moon-glitch, then fine ... I'll live with it. But this stunt happens going both forwards and backwards far too frequently.

Another exciting feature that I doubt is mine alone, is when I attempt to delete a recorded program I've finished viewing. Far too many times, there's an interminable delay before the deletion occurs. In which case, the box is rendered utterly useless until the command finally takes. I've gotta just sit and wait anywhere up to five minutes, and occasionally longer than that. Having sent the box in to Novus repairs for a check-up, it was returned as "okay as is, no problem."

I've talked to various Novus reps about this. And while there seems to be a hint of a new type of non-Motorola-box being discussed within the company, that may be nothing more than a means of encouraging unhappy subscribers to wait patiently for ... what?

Note: I had nothing against Motorola per se until I found out that, unlike Tivo, they have made virtually NO IMPROVEMENTS from the day they originally released their version of the PVR. None.

So, for as long as we (and Shaw subscribers and others) are stuck with old and unreliable Motorola technology, we can't expect anything to improve the unstable box situation anytime soon. I'm certainly not up-to-date on the latest CRTC decisions so I may be off base here, but my understanding is that Tivo has not received approval for use in Canada. If that's so, then Motorola has no reason to either fix or upgrade their flimsy product. Hey, a monopoly is a monopoly is a monopoly, with or without government say-so.

Anyway, skysaxon, I hope this response plants the seeds for a Novus move towards offering us a PVR that isn't so damn wonky and temperamental. Gotta let them know that while their service is overall a fine one, this one aspect really needs to be addressed.

*rant mode off*
 

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Discussion Starter #3
I wish it was the hardware. The PVR Expander is a Western Digital device, I believe. But it does the same thing as the Motorola box that I used to own (6416). It's the software. Something that Novus should fix.

I've only been with Novus and had the Expander for a few weeks so I am just discovering problems with the recordings. And yes, I have recorded programs and discovered that there is essentially nothing there. I begin playback and the progress bar moves almost immediately to the end. Frustrating. Even more frustrating that I have been away from Novus for a year and this has not been solved. Cable is too expensive for corporate inaction. I'll give them a call and try to sort it out but it seems like Novus has dropped the ball on this one.
 

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I wish it was the hardware. The PVR Expander is a Western Digital device, I believe. But it does the same thing as the Motorola box that I used to own (6416). It's the software. Something that Novus should fix.

I've only been with Novus and had the Expander for a few weeks so I am just discovering problems with the recordings. And yes, I have recorded programs and discovered that there is essentially nothing there. I begin playback and the progress bar moves almost immediately to the end. Frustrating. Even more frustrating that I have been away from Novus for a year and this has not been solved. Cable is too expensive for corporate inaction. I'll give them a call and try to sort it out but it seems like Novus has dropped the ball on this one.
Novus doesn't create the software, Motorola does. Novus is at Motorola's mercy, just like us.
 

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Hdtvvan, your point about Novus being as much a "victim" of Motorola's business practices as we subscribers is absolutely correct. Still, it's up to us as a collective to make our dissatisfaction known to Novus.

It is only when pressure is applied by cable companies like Novus that there's a chance Motorola will sit up and take notice. Therefore, our individual voices will remain unheard; when enough people express the same dissatisfaction in large enough numbers, action is often the result.

Thus far, I've found Novus to be reasonably responsive to many questions I've asked, if not all. The ongoing box problems are something that clearly affects the level of enjoyment, which is what we pay for As I said in the earlier post, it's something that truly needs to be addressed.
 

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hdtvfan - do you know why the PVR works fine with Shaw and not Novus? Thks.
Nope, never new it worked fine with Shaw...haven't been with Shaw for over 5 years, left Shaw for Novus due to constant pixillation and audio dropouts.

It's still a solution Motorola needs to provide Novus and like WriterGuy says, the more you voice your concern to Novus the more they are aware of the problem. I would call Novus myself but I can't re-create the problem as it only occasionally happens for me.
 

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Discussion Starter #8
Nope, never new it worked fine with Shaw...haven't been with Shaw for over 5 years, left Shaw for Novus due to constant pixillation and audio dropouts.

It's still a solution Motorola needs to provide Novus and like WriterGuy says, the more you voice your concern to Novus the more they are aware of the problem. I would call Novus myself but I can't re-create the problem as it only occasionally happens for me.
The audio dropouts and pixellation are still sadly there at Shaw. However, the PVR with Shaw operates fine. Strangely, the FF and Rewind with Novus work perfectly viewing live shows. Too bad the two companies can't share solutions.
 

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Skysaxon wrote: The audio dropouts and pixellation are still sadly there at Shaw.

Not to deviate from the topic too much, but I find that comment to be very interesting, indeed.

Two years ago, I was forced to drop Star Choice, which I liked, because I'd purchased my first HDTV. Unfortunately, the condo complex where I live still did not have the elliptical dish, so all of the programming was still SD. The only option I had at the time was to go with Shaw Cable. (And yes, I was aware that both companies were Shaw-owned. Still, it had been my experience that the problems with Shaw Cable I'd read about in forums like this one were non-existent with Star Choice).

So, reluctantly I made the switch. Right from Day One, many of the HD channels I received featured audio dropout every one to three minutes on the average. This made viewing sports, documentaries and musical concerts difficult to watch without becoming increasingly irritated.

Whenever I called Shaw Cable (which, for awhile, became a weekly routine), I'd receive the same story: yes, we're aware of the problem and are working on it. No, we're not able to estimate how much longer it will take to resolve. And ... (this is the one that made me decide to dump 'em as soon as I could) ... every other cable company has the exact same problem!

So, I lived with it, growing increasingly unhappy. Shaw tried to mollify me with an offer to knock $9.00 off my monthly bill until the problem had been fixed. I accepted that for awhile, but would far rather have paid the $9.00 and receive a clean, uninterrupted audio signal.

Luckily for me, Novus came into the building some six months later, and I immediately made the move. (Of course, I first questioned them about the ongoing audio problem. The sales people were completely unaware of it, and put me in touch with the head technician. He, too, claimed that this was something they'd never experienced). And with that, I took the plunge into Novus-Land.

Well, waddya know? It was true! There were no audio dropouts to be heard! I chalked it up as possibly due to Novus's service, unlike Shaw Cable's, was being delivered via fiber optics. Whatever the reason was, I much preferred it.

I'm amazed the problem as described still exists for some with Shaw Cable. A buddy of mine is still with them, and he's said it's pretty much over at his end. If so, it surprises me to read there are folks that still seem to be wrestling with it. But either way, I didn't like the cavalier response from Shaw about all cable companies being in that same boat. Novus proved them to be bald-faced liars in this regard.

In fact, I'd occasionally pose a question to the rep I happened to be talking to at SC: if every cable company was having this same problem, then why aren't they all working together to fix it? The replies were always uncertain and vague, the query obviously unanticipated. To my way of thinking, it's only logical that competitors in the same industry need to put aside their differences to resolve a common problem.

Anyway, for myself, that's neither here nor there anymore. But if I didn't have the Novus option, and Telus hadn't come into the building soon after Novus did, I'd be stuck with Shaw Cable's inferior service and nowhere else to go.

My apologies for going on in this fashion with very little to offer beyond my own personal frustrations. But it's been with me for quite some time and I believe it's been healthy for my psyche to purge the poison, so to speak. But if people find they are still beset with audio and/or video interruptions on a regular basis, be it with Shaw or any other outfit, they have every right to kick up a fuss. At the very least, you should get a few $$$ off your monthly bill.

P.S. What's the secret of properly quoting a previous message in a thread?
 

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Discussion Starter #10
The sound dropouts are better but still a great annoyance with HD. The pixellation or macro blocking is part of the deal. Novus is miles ahead.

As for quoting messages, click the little paper/pencil icon in the bottom right of the message you want to quote. Then click "Quote message in reply?" under the blank message box.
 

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The fast forward/rewind issue sound be fixed now. Please let us know if this is still a problem with your recordings.
 

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Novustech, the PVR is so much better than it was prior to the firmware update. The response time to a command is far faster without the long, irritating delays that was often the case.

The additional options are also praiseworthy. One question, though. I'm a big fan of the short subjects that TCM frequently plays as filler between movies. As such, I was frustrated in that I couldn't set up the PVR to just record the last 20 minutes or so of a given title (the part that was the filler). I'd have to record the entire film, which obviously takes up a lot more space.

So, I'm highly pleased that that we're now able to record specific periods with the new "Set Time" feature. However ... and I discovered this only 20 minutes ago ... I miscalculated the appropriate time to start recording a short subject. I'd like to go back to correct what I've entered.

Problem being, there's nothing in the Future Recordings that shows this recording is in the PVR's memory. There's no indication that what I entered took. So, how can someone delete or change something they scheduled via this new method of recording?

I thank you in advance for your suggestions in this regard.
 

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Discussion Starter #15
Thanks Novustech, came home last night and watched recording of House. I didn't get it at first as I was trying my old tricks of pressing FF three times quickly and then stopping it where I thought it would jump ahead. It must have been a riot watching me trying to figure out why it was stopping right where it should!

This is very important to me as I was tearing my hair out since I record A LOT. Appreciate the diligence Novustech and Novus.

(Strangely still not getting the DVR menu update [DVR CleanUp, DVR History and DVR Setup], though.)
 

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I wish it was the hardware. The PVR Expander is a Western Digital device, I believe. But it does the same thing as the Motorola box that I used to own (6416). It's the software. Something that Novus should fix.

I've only been with Novus and had the Expander for a few weeks so I am just discovering problems with the recordings. And yes, I have recorded programs and discovered that there is essentially nothing there. I begin playback and the progress bar moves almost immediately to the end. Frustrating. Even more frustrating that I have been away from Novus for a year and this has not been solved. Cable is too expensive for corporate inaction. I'll give them a call and try to sort it out but it seems like Novus has dropped the ball on this one.
I get the same problem with Shaw and my PVR Expander--I try to play a recorded show and there is nothing there. It happens for me when the PVR doesn't recognize the Expander. To get it working again I have do one of three things: Unplug the eSata cable or power from the Expander, or unplug the PVR from power for 30 seconds.
 

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Discussion Starter #18
Thanks Jumpy. I'm experiencing the phenomenon less and less. What I've found particularly interesting, is that if I select other recordings and come back to the blank one, it will play perfectly. So, actually the recording is there, it is just not recognized at that moment. I haven't encountered this for a few weeks but now I know how to deal with it, it makes it easier. Try this method next time before rebooting.
 

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Discussion Starter #19
Just talked to Novus. My Pace box wasn't part of the download of the DVR enhancements. Downloaded just now. Initial tests look OK - FF and Rewind behaving themselves. Hooray. Yet, no upgrade to DVR menu. ???
 

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Discussion Starter #20
After using the upgraded DVR, I'm disappointed to say the improvement is solely with double arrows (one press). Going faster results with the same unpredictable results as before, at least with my expander and Pace box.
 
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