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Hello MarnieMcGil,

First, welcome to Digital Home Canada. You should have received a narrow black and white instruction manual for the remote. If you didn't receive it, you can download a pdf one from Shaw's website. It has all the instructions you need to program the remote for your tv. Also, the problem with the recording switching while you are watching can be cured by pressing the 'SWAP' key near the bottom of the remote.
 
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