Hi: I just got a PVR from Shaw to use for free for 6 months. I cannot figure out how to program the remote, get to the main menu, or anything else. If I go to the guide and put the red dot on the program I want to tape, when it starts, it takes me there, away from the other show I am watching. I don't want to tape and watch the same thing - defeats the purpose of having the PVR. I sat on "Hold" with Shaw forever, so my next option is to go to Shaw and book an appt for a rep to come out. Any helps so I don't have to do that would be greatly appreciated.