Following the off topic, but if the wrong phone number, and wrong address is given for an installer to go and install a new dish, for an existing customer, how is the installer supposed to contact the customer?Original orders are not placed by CSR...they are placed by direct sales, not my departement.
The 25% I used was based upon my personnal calculation, not official numbers.
They can look at the thread if they want what would it proove? They can go over the numrous calls that we receive in a day and easily find out many related to installation...
Order for move all you Bell services into one call most of the time doesn't get done... Why? Nobody knows, it's Bell Canada who places those order...
If you received installation to do that had the mention cancelled, maybe you should blame National Install...aren't they the ones dispatching the tasks? It's certainly not the CSR's job...
And why so many orders, cancelled by the cutomers shows as completed when you look then up in the system?
Orders with wrong equipement don't come from my departement. Direct sales, Bell Canada, Bell stores and even the client could have been the one doing the order.
A question for all the technicians...when you can not make an order you are given, or the adress as you say doesn't exist do you at least try to reach the customer?
I'm not bitching at anybody here...i'm just trying to explain that as many issues you techs may have with CSR, as many issues we have CSR's with you techs.
You are trying to say we make your work complicated, when you also make our work complicated.
Captain RedBeard usually doesnt give out his name when buying his receivers online
I understand that you shoudn't give personnal info on internet site, but once you are purchasing and meeting with the buyer I don't see what the problem is