I just sold a 9241 receiver on a Kijiji. It hasn't been in use in well over a year. I had the receiver deactivated from my account for the purpose of selling it and now the buyer is having issues getting it activated. Is it possible that because it had been sitting unplugged for quite a while that it can't be updated and therefore not activated on his account? Any other reason why it wouldn't be working for him? I plugged it in before selling it to him to clear the PVR and reset it to factory so that it would be in suitable order when he got it home.