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Hi everyone,

We recently switched to Shaw from Bell. We have 3 HD boxes, 2 non PVR, and one of their latest Motorolla PVR setups. The picture on this PVR has horizontal lines every 5-6" (on a 52" Sharp LCD) going down the entire screen. I have confirmed it's not a TV problem, using both Apple TV and a Bluray with the same input. Shaw is, not surprisingly, telling me it's a TV problem. I'm willing to bring up my compliant with a CSR again, but would appreciate any insight or reasoning that could be given here.

Thanks!

PS I've lurked these forums for years, finally had a reason to sign up and post.

I'm located in Calgary if that makes any difference.
 

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Sounds like the box to me... Why don't you bring over one of your other HD boxes and give it a go with the same connectors, then tell them it works with Apple, the other HD boxes, blue ray, etc, if it does...
 

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If the lines are scrolling up or down the screen you have a ground loop problem. This is caused by the incoming RF-coax not being properly grounded. Call Shaw back and get them to properly ground the incoming cable.

See the following useful post - FAQs, Search Tips, Optimization, etc:

http://www.digitalhome.ca/forum/showthread.php?t=57741
 

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Check your RG6 terminations carefully and make sure they are tight. Those are the cablevision cable ends. If those connections are in poor shape, it can cause stationary horizontal lines across the display.
 
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