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Please help me, 8300 just froze, rebooted and I lost ALL!

2715 Views 11 Replies 6 Participants Last post by  EnderWiggin
Hi guys,

Seems like once every 6 months I lose everything on the Apricorn Xpander. what am I doing wrong?

Here is my problem. Just got home, turned on TV and SA 8300 with an Apricorn 1 Tb Xpander. All has been fine for at least 6 months. got over 180 recordings but not even half full. Started watching a recording and pressed on guide to see what is playing in the meantime.

Well the PVR froze and rebooted all by itself. external drive I could see stayed on, green LED always lit. TV also stayed on. PVR displayed Boot instead of time on the front and then blank.

came back after about 5 minutes. I still see ALL my recordings on the list but when I choose something it just goes back to default 998 channel screen suggesting I press the list button to choose a recording.

I know those recording aren't wiped. external drive is fine. WHAT CAN I DO? over 100 of those recordings are my kids' stuff. it will break their hearts to miss that stuff.

PLEASE, there has to be a fix!
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Rolando, try this sequence, as a last resort:
1) Unplug eHDD and disconnect from SA8300HD
2) Cold reboot (unplug - wait 30 seconds - replug) SA8300HD
3) Unplug SA8300HD again
4) Plug eHDD eSATA back into the SA8300HD and Power up the eHDD
5) Replug the SA8300HD.
6)After the IPG is reloaded and the time reappears about 5-10 minutes, check your recordings.

If this doesn't on
I had a similar problem several months ago, when my drives were about 90% full. You wake up one morning to find the index on the iHDD corrupt, with recorded shows visible on the list, but unwatchable and getting the dreaded DVR screen. The only solution that eventually worked for me was to format both drives; I did a full format under NTFS on the external drive using an eSATA connector on the back of a PC to 'resurface the drive', and the 'forced format' of the iHDD, using the SA8300HD commands. This approach solved my problem, and now I make sure I stay under 90% capacity.
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Rolando, you don't have to unplug the eHDD, just turn off the switch at the back. Make sure the eSATA cable is snugly connected at both ends; cables that are allowed to loop down behind AV equipment can become loose with time. Most of the issues involving the eHDD have been recently resolved by Videotron (as I was told by a senior technician...), so unless you have an unusual enclosure/eHDD configuration, or poor signal/noise (check diagnostics screens) , you should be good to go after a reformat, if necessary.
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