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Discussion Starter #1
Hi guys,

Seems like once every 6 months I lose everything on the Apricorn Xpander. what am I doing wrong?

Here is my problem. Just got home, turned on TV and SA 8300 with an Apricorn 1 Tb Xpander. All has been fine for at least 6 months. got over 180 recordings but not even half full. Started watching a recording and pressed on guide to see what is playing in the meantime.

Well the PVR froze and rebooted all by itself. external drive I could see stayed on, green LED always lit. TV also stayed on. PVR displayed Boot instead of time on the front and then blank.

came back after about 5 minutes. I still see ALL my recordings on the list but when I choose something it just goes back to default 998 channel screen suggesting I press the list button to choose a recording.

I know those recording aren't wiped. external drive is fine. WHAT CAN I DO? over 100 of those recordings are my kids' stuff. it will break their hearts to miss that stuff.

PLEASE, there has to be a fix!
 

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Discussion Starter #3
What would be best way? unplug and re-plug? the button short cut in the FAQ without unplugging it from wall or the remote control one?
 

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Discussion Starter #4
Rebooted using this method:

To reboot your STB without unplugging it, press the two volume buttons and the info button simultaneously (all three buttons at the same time on the STB itself). Do not touch anything on the box or the remote until the time appears (takes a couple of minutes). Even then, it may take some time for the IPG to reload its information.

still nothing.

any other suggestions? Any help would be REALLY appreciated.
 

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It might be a problem with your external harddrive (unlikely) or with the enclosure (more likely).

You can try using a different eSATA cable (this once worked for me - don't know why). Can I assume that when you boot, you don't get the message saying "this device works with the PVR" ?

If a different cable doesn't fix it, I would invest in a new enclosure and swap the drive and see if it comes up. In theory, if the external drive is still ok, you should be able to access all the programs as the index is still intact.

If swapping the enclosure doesn't work, and you really want those recordings, you can then try to clone your disk to a new one and try that one.
 

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Discussion Starter #6
Thanks for the feedback Larry.

Well I don't think the problem is anywhere related to the external drive at all because this did not happen out of nowhere. I was actually watching a recording from the external drive and when pressed "guide" the PVR rebooted but the EHDD remained on.

When the PVR came back AND when I rebooted a second time the message saying this External drive works with this unit DID appear. So it knows it's there. All my recordings are still on the list so I really don't get why it cannot get them.
 

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Rolando, try this sequence, as a last resort:
1) Unplug eHDD and disconnect from SA8300HD
2) Cold reboot (unplug - wait 30 seconds - replug) SA8300HD
3) Unplug SA8300HD again
4) Plug eHDD eSATA back into the SA8300HD and Power up the eHDD
5) Replug the SA8300HD.
6)After the IPG is reloaded and the time reappears about 5-10 minutes, check your recordings.

If this doesn't work....read on
I had a similar problem several months ago, when my drives were about 90% full. You wake up one morning to find the index on the iHDD corrupt, with recorded shows visible on the list, but unwatchable and getting the dreaded DVR screen. The only solution that eventually worked for me was to format both drives; I did a full format under NTFS on the external drive using an eSATA connector on the back of a PC to 'resurface the drive', and the 'forced format' of the iHDD, using the SA8300HD commands. This approach solved my problem, and now I make sure I stay under 90% capacity.
 

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Discussion Starter #8
Hi Tanta, I will give it a try.

First I assume I should power off the HDD BEFORE I unplug it no?
 

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Ronaldo, if you continue to have problems, there are several threads regarding the eHDD that you should read (at least the last few pages of each.

- Videotron New Firmware
- eHDD on Videotron in English and in French.

There have been many issues with eHDDs after the firmware update. (I do realize that yours was working fine until recently). There's also a thread in the Rogers forum on eHDDs - read the last few pages of that thread...

If the PVR operates properly on just the internal, then the eHDD, enclosure, or the firmware could be the issue, or a poor SATA cable connection.

Also, many people have commented that they found problems when their drives were very full. Do not allow your drives to become too full as this causes issues with PVRs and computers. Delete programming.
 

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Rolando, you don't have to unplug the eHDD, just turn off the switch at the back. Make sure the eSATA cable is snugly connected at both ends; cables that are allowed to loop down behind AV equipment can become loose with time. Most of the issues involving the eHDD have been recently resolved by Videotron (as I was told by a senior technician...), so unless you have an unusual enclosure/eHDD configuration, or poor signal/noise (check diagnostics screens) , you should be good to go after a reformat, if necessary.
 

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Discussion Starter #11
ARRGH!

Still nothing. It is so depressing to see ALL my recordings on the playlist and not be able to view them.

last time this happened was when we lost power for longer than the battery backup can hold.

it is definitely related to how the 8300 "sees" on the eXpander because it has never happened randomly. It's never been the eXpander that stops working all of a sudden. it's after the 8300 looses power and reboots, all of a sudden no more access to recordings on list.
 

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I fee your pain. Unfortunately, as 57 has said over and over here, we should never use the HDD as archival and only time-shifting, otherwise we risk losing it all. As I did once too. :(
 
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