Last Wednesday April 20th, Sony abruptly shut down its Playstation Network and Qriocity services leaving more than 75 million customers people without access to either service.

On Thursday, the company said they were investigating the network outage and expected to have everything back up and running within a day. On Friday, the company admitted the online services had been hacked and would remain shut down.

On Saturday, once it was clear the company was not going to back online in day or two, Sony issued this statement on its official Playstation Blog.

We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.
Today, almost five days after the shutdown, a spokesperson for Sony told PC World the company was still conducting its investigation into the outage and could not provide any update on when the service might be available again.

The company also said that it had not determined if the personal information or credit card numbers of users have been compromised.

Discuss the outage in Digital Home's Video gaming forum .