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Digik9, apologies for the delay getting back to you, just got back from vacation in Cuba. In answer to your question, everything is working great so far on the Aspen with the external storage gear I picked up from Memory Express. If you did pick up the same gear then I'm guessing it's working ok for you as well by this point?

We're loving the extra space so far and let me know how the Aspen is working for you. Cheers!

James :cool:
Which external hard drive did you get ?
 

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So far, so bad. I am more than a little disappointed to say I am not at all impressed with the Aspen. After not being able to watch CSI: Miami in HD from Monday night (the recording time bar showed the full 1:01 hour recorded but would not play no matter what I did) the TSR said 'Oh, I know what's wrong. Your box was not configured correcty when it was installed.' He did a reset from the office (the box did a full reload of the firmware from what I could tell by watching the front display) while I was on the phone and asked me to try another recording and to call in if it happend again. That was yesterday.

Guess who I had to call tonight? I was watching CSI and it got to the :27 point and started into a 5 second 'loop'. If I tried to FF it would only jump to the very end. So I called again and set up another appointment for a tech to 'come by and fix it'.:confused:

I then tried to watch Grey's Anatomy and, wouldn't you know it, the exact same thing happens, and it's even at the same :27 mark. Very strange. Both of these shows had been recorded at the same time so maybe that had something to do with it? I called Shaw again and asked for a sooner appointment and they are coming tomorrow afternoon. I then tried to watch Private Practice and there is no sound!!! WTF?!? FF or REW does nothing so I can't even check the rest of the program.

I am now watching LA Ink and it seems to have recorded just fine. Oddly enough, it was recorded at the same time as Private Practice so there is no consistency there. All of these were in HD, fwiw.

I hate to say it but I had a bad feeling about letting my Tahoe go as it would at least record what I asked it to without any issues other than the white pixels on the right side of the screen. I can just hear the tech now: 'We can give you a refurbed Moto'. No thanks. I want an expandible PVR that I paid for. Just bring me a stack of them and I will go through them one by one until I find one that works. I won't even send you a bill for being a 'beta tester' while still paying my monthly cable bill.:rolleyes:


Mods: Can we get this thread moved over to the HD/PVR sub-forum and made a sticky too? Thanks.
Update: Thanks for the quick move, not enough for a sticky yet? fair enough.
 

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I was wondering if the 750GB limit is now removed from the Tahoe boxes? The reason I am asking is because the Seagate website is now offering HDD boxes up to 1TB that are 100% compatible with PACE (claims Seagate). http://www.seagate.com/www/en-us/products/consumer_electronics/showcase/
It also claims to give up to 200 hours of Hi-Def Recording space, which by my calculations would be using all 1TB of space. Can you confirm this new product? Thanks Lindend.
 

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Shaw Tech came on Friday and simply swapped out the Aspen that was only about a week old. Of course all my one-time only recordings went with it and I was really not happy but what am I to do? I told him I will be asking for a stack of them to be left if this happens again as I am really tired of being a 'beta tester', This tech explained to me that he has one of these Aspen units and has had no problems at all. I asked how long he has had it and he said it was about 3 months now so apparently I am not the one being the 'beta tester' after all. Yet, how is it that not one single box I have ever bought has worked as it should from the start? Between my girlfriend and I, we have 4 PVRs and all have been replaced multiple times. Most of them are Motos but I have now had multiple copies of all boxes offered by Shaw so it would seem there is a greater problem here.

This technology is not ready for public release. Sure, some might consider it 'good enough' but I sure don't and nor do most of the rest of us here on DHC. Yes, Nanuuk, we all know you are very happy with your experience. Shaw wishes we were all as forgiving as you are when it comes to their services.

As I said previously, I was impressed that Shaw was able to send out a tech the next day and when I told the tech this, he explained that he isn't even a cable tech. He said I can thank the fact there are no current problems with the Internet as that is what he actually does; he's a computer tech. As such, he couldn't answer any of my 'cable' related questions since he doesn't have any of those skills or experience. I thanked him for at least being available to bring me yet another new box.

I will report again on my experience with this Aspen unit but I am certainly not holding my breath.
 

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I was wondering if the 750GB limit is now removed from the Tahoe boxes?
The limitation exists in the current Aspen firmware release and also will be in the next firmware update. We are testing a fix for this, but its not made it to a public release yet.

The reason I am asking is because the Seagate website is now offering HDD boxes up to 1TB that are 100% compatible with PACE (claims Seagate).
As I posted on the eSATA thread, the drive has indeed been tested/certified with Pace boxes.

It also claims to give up to 200 hours of Hi-Def Recording space, which by my calculations would be using all 1TB of space. Can you confirm this new product? Thanks Lindend.
Remember, Seagate is selling a drives with varying capacities (they don't cover STB firmware/bugs issues just as we don't document the USB/eSATA bridge chip issues). Doesn't mean that firmware will necessarily use all of that capacity.
 

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Guess who I had to call tonight? I was watching CSI and it got to the :27 point and started into a 5 second 'loop'. If I tried to FF it would only jump to the very end. So I called again and set up another appointment for a tech to 'come by and fix it'.:confused:
We've seen one other report of looping but have been unable to replicate. Are there any particular set of steps necessary to replicate this? If not, if you can remember, can you tell me what exactly you were doing before this happened?

Thanks.
 

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Hi lindend,

Let me start by saying thank you, again, for participating in this forum.

I can't attribute this to anything I did. I have extensive electronic and mechanical troubleshooting experience so I know what you are looking for but I am not able to offer any ideas as nothing comes to light.

The events that lead up to this were: two recordings on HD channels were occurring at the same time so I was watching a third that was recorded (obviously). I had no problem with the recording I was watching. I did pause the recording while I was watching it when the phone rang but this didn't seem to have any effect when I tried it again later. I simply tried to play each of the two recordings in turn and when it reached the 27 minute mark, the 'loop' happened on both of them. I could REW but not FF from that point. No matter how far I went back, both recordings would only play to the exact same scene and then enter the 'loop'.

One thing I did notice was when I tried to show this to the tech who came, the recording would not do the 'loop back' but just skipped to the very end and would not allow viewing of any of the last half hour. I can only attribute that change to the fact that I did delete one of the two recordings as I was getting over 90% capacity used the next day when I was trying to record another program.

I don't know if any of that helps but I simply wasn't able to replicate the same problem, no matter what I tried. FWIW, I am one of the 'lucky people' who seem to get all the 'bad luck' and 'if anything can go wrong, it will'. I don't live 'under a cloud' but have come to accept that the world is not a perfect place and for some reason, I am usually there when things go wrong. :D As a consequince, I have pretty low expectations but still seem to get dissappointed on a regular basis.:(;)

Since that box is no longer in my possession, I can't do any more troubleshooting but if I can ever be of assistance, please just let me know and I will be glad to help in any way I can. This same offer to Shaw has gone unappreciated so I won't be surprised if you don't ask me for anything else either. I know the bigger problem is with their head end equipment but that should not have caused my problems. I'm going to attribute it to a bad hard drive and just keep my fingers crossed that the replacement Aspen will be problem free.
 

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The events that lead up to this were: two recordings on HD channels were occurring at the same time so I was watching a third that was recorded (obviously).
Do you remember the channels in question?

Do you remember the time of day when the recording hit 27 minutes (i.e. was it 8:27PM, 9:27 PM etc.)? Note: I'm not asking when you looked at the recording. Rather, the time when the recording took place.

Did anyone else have issues at that exact time?
 

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CSI: Miami at 8pm local(MST) on 206, WWJD, last Monday night wouldn't play at all despite showing it had recorded the entire 1:01 hour show.

Grey's Anatomy at 7 pm local on 205, WXYZD, and CSI on 206, WWJD, were the two that would play to the 27 minute mark and then do the approximate 5 second loop.

Then, Private Practice at 8pm right after Grey's on 205 too, had no sound what so ever and would not allow me to FF or REW in any form.

Hope this helps.

Note: I also set recordings for these exact same shows on the West feeds(because of these problems on Thursday night) and had no problems with any of them.
 

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Jetranger..

I've had my Aspen for 2 months now and no problems .. certainly not the ones you're describing here. A couple of times I've had problem with jittery playback but a powerdown and restart seems to clear it up. That's only happened a couple of times and I think I've seen it mentioned around the forum before.

I think you and I are spittin' distance from each other if I recall correctly. If you want to use me as a "control subject" for some of your problem recordings I would be willing to help you out. I could record some of the same shows you do (or we may already be doing so) West and East. If you have a problem show just PM me or email (I can get you my email) and I can verify the show for you on my Aspen. I think since we're geographically close to each other this would help by giving you a piece of information that might be useful. Maybe you have a crappy switch in your area that's sending out bad packets?? Maybe the Aspen is more picky about the data it receives than the Motorola boxes were?

Of course I may be completely off base and you can just tell me to crawl back under my rock and I'll happily do so.

ihdtv
 

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Jetranger..


Of course I may be completely off base and you can just tell me to crawl back under my rock and I'll happily do so.

ihdtv
Are those the rocks in that open lot on top of the hill? I thought they hauled those away last fall? That would make you homeless.:D

In all seriousness, thanks ihdtv. I would welcome working together to try and troubleshoot a problem but I think this one might be just the box so I am really hoping to do better with this second one. If I do start having problems again, I will keep you in mind. I might PM you anyway and maybe we can discuss our respective experiences.

Cheers
 

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I have my Pace DTC 776D for about 2 weeks now. Had a very interesting porblem.

I taped "24" yesterday, and I wanted to watch it today, and I had no sound whatsoever. Also, when hitting FF, Rew or pause, the PVR would not respond. I checked some other recordings that I had, and they were fine. i recorded Monster garage right now, and that was working fine. I hit the "Swap" button on the remote, and my secondary tuner had no sound. recorded a bit, without sound. Then I changed the channel, just by hitting "200", and the sound was back.

It seems to be fine now, and I hope it never happens again.


Btw. What is the difference between the DTC 776D and the 775 model I see people talking about
 

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The 775 and 776 are two different animals but of the same species. There are links to pictures, but from an end user point of view, both are HD PVRs and are effectively the same. I will see if I can find those links and post them but I am sure they are already here, somewhere.

Update: See Post #s 22, 37 and 54 in this thread. There is a lot of good info in this entire thread so don't be afraid to spend a little time and read through it from the start.
 

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lindend;

The 'looping' happened to me again tonight, just 5 minutes ago. I have a recording going on the second tuner and had 'rewound' the live news broadcast on Ch 210 - CTV Calgary. I was trying to 'skip ahead 30 sec' to get through the commercial when it happened. I counted this time and the loop was about 3 seconds. I see this channel is now listed as 'One Moment Please - This channel should be available shortly.' I have a Moto 6200 that is showing the same thing so I know it's a delivery problem and not the Pace box.

I don't know if this is of any help or not but the channels on both sides of 210 are still working fine. The 'analogue' version of the same channel (3 in Calgary) is fine so this must be a problem at the head end. This channel was just switched 2 days ago from an eastern feed to the local one here in Southern Alberta and there have been some issues with the signal in HD. I am not blaming the Pace Aspen but these are the circumstances that seem to have made this box do the 'loop' this time. FWIW
 

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I see this channel is now listed as 'One Moment Please - This channel should be available shortly.'
If you are time shifting live video, and the channel goes away, it will loop until the video is restored (this is not true for pre-recorded content however).

If you see One Moment Please (or OMP), this is a possible explanation of what happened. Do you know if there was an OMP the previous time you saw this?
 

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I couldn't say if there was or not an OMP event as both recordings were series recordings and I was watching a different recording, as I mentioned. I guess anything is possible but I would be a little surprised to see that happen at the same time on two different channels. I guess it would be easy enough for the signal to a Cable system 'dish' to get interrupted and cause the drop of adjacent channels but usually that just causes a 'frozen' image until the signal is restored. I didn't have either of the recordings 'time shifted' when the original 'looping' happened.
 

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lindend;

Any chance there will be a fix for the 'skips to the same place' issue any time soon? I had this happen again tonight on a half hour show but this time any 'skip' button would put you back at the very beginning. Usually it happens in the last 5-10mins of a recording.
 
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