Good question Chum. I'm guessing if you aren't already a customer the tech will bring it when they do an install. Other than that you pick up. Another alternative is to order your cable box through a sales channel such as Best Buy, etc. through their on-line stores.
If you're adding additional hardware onto your account we'd book an appointment and have a tech come out and install it. If you want to install it yourself you can come into a retail location and pick it up.
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