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Discussion Starter #1
Back in march i went to go for TTV but got talked out of it by Shaw. But their 6month "deal" is about up so i called Telus today and talked about what they have for new customers.

worked out a pretty sweet deal. Getting high speed internet + Optik.
no phone as i already use Telus Mobility for phone.
so i went ahead and booked a day. Fridays work best for me as i am off work early those days so its July 23, 12p-2p.

I next called Shaw to cancel. Poor phone rep, he really tried the hard sell to scare me off switching. Hope i didnt make a mistake :) is it true that if Telus has to send out a tech that we get charged for it? Even if it is a problem with their equipment and out of my control?
Only had to call shaw a few times, few yrs ago it was to figure out why i was getting such horrible internet speeds. Turned out it was something on their end.

Are alot of people canceling Shaw? The rep sure seemed upset. Asked several times what i could do to keep you as a customer. But couldnt match what Telus offered and i said i was already on a "deal" with Shaw so cant see them doing this forever. Shaw said they need 10days notice so i said to close the accts (internet+TV) for July 30.

hope Optik is as good as folks say it is. looking forward to the 23rd :)
Dont do too many big DL, mainly Email and surfing and online games. So i probably wont mind the lower speed. hope i didnt make a mistake :eek:
 

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Dont do too many big DL, mainly Email and surfing and online games. So i probably wont mind the lower speed. hope i didnt make a mistake :eek:
I download a great deal with my daily podcasts and I also play some online games. Even with 2 TVs watching an HD stream, I get great internet speed. Faster than what I used to get with Rogers anyway and I was on their Extreme service.
 

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is it true that if Telus has to send out a tech that we get charged for it? Even if it is a problem with their equipment and out of my control?
If that was the case, you would have read about it here. Unfortunately, when Shaw tries to knock the competition, they don't always get their facts straight.
 

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Discussion Starter #4
I did a search on telus here looking for complaints about this and nothing came up. Boo on Shaw for using scare tactics. Tried to scare me off with the service call telling me Telus charges you while Shaw does not. Tells me that the internet speeds are way below what Shaw has.

Still tho, do not have any complaints about Shaw service. Its been ok for the most part. But the bundles on Optik are much better and price cant be beat. I am getting more channels for less money with Telus. Even when my 1st year is up with Telus and the promotion prices are up it is still cheaper than Shaw.
 

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I signed up with Telus with the free laptop promotion. The Shaw guy who came to our door told us that another lady further up our street got charged a monthly fee for the "free" laptop and to watch our bill.

Needless to say, we never got charged and I have the promotion brochure saying that it's free.
 

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Several years ago (when laptops were considerably more expensive) Telus had a "laptop included" bundle deal where there was an additional monthly charge (for 2 or 3 years) associated with the laptop. It was still was a good deal. Now they are free.

So Shaw wasn't lying, just twisting the truth in their favour.
 

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Well anything is possible. Entered on order incorrectly, changed ADSL subscription to a lower offering that didn't qualify....just guessing. In any event, to the best of my knowledge the free laptops are free with some "requirements".

I just signed up for Optik TV today but have had ADSL "for ever" so no free laptop for me. That is just how the world of business works now. Everyone wants everything for free so once you are a subscriber, there usually aren't any more freebee's just for being a loyal customer.
 

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You sure are going to great length to defend him. Not knowing that there are only 5 houses on our street and I know everyone.
 

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Several years ago (when laptops were considerably more expensive) Telus had a "laptop included" bundle deal where there was an additional monthly charge (for 2 or 3 years) associated with the laptop. It was still was a good deal. Now they are free.

So Shaw wasn't lying, just twisting the truth in their favour.
If you look on the telus website under internet section and then the area "need a Computer?" there is a statement right there that says if you want Optik internet and the laptop it is $27/month. Basically if you want Telus TV and the Internet the laptop is not advertised as free. All "free" laptops are under contractual obligations resulting in either a $17/month or $25/month cancellation fee on a 2 or 3 yr term based on the speed of internet you desire.

Telus provides free service calls, but they do charge $76/hour for labour calls ask Telus what an example of a labour call is and the only answer I ever got was for "wiring issues" or if you move and the "new residence is not wired for telus". Seems like the Shaw fella got it mixed slightly.

Although I am sure you knew that ae_collector, working for Telus?

To answer one question Blintok asks, no not a lot of people are cancelling Shaw, we grew in the last 3 months.

................
Shaw employee, all opinons are my own.
 

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Shaw Camp, you completely mis-read the page. And I mean completely. I got the free laptop and yes, it was free. Besides, nobody else on our street is on Optik TV, but they're considering it.
 

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Shaw Camp, you completely mis-read the page. And I mean completely. I got the free laptop and yes, it was free. Besides, nobody else on our street is on Optik TV, but they're considering it.
That's great Marc, honestly, but I do not feel I misread though. You would still be under contract. I was going off a quick scan of the website where it does state a price if you have TV as well. Seems like you got a specific deal. "free" with conditions is still a better definition in my opinion.

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You sure are going to great length to defend him. Not knowing that there are only 5 houses on our street and I know everyone.
I am going to great lengths to defend him? Not really. As Shaw Champ points out, I do work for Telus although not in the TV area at all. I'm just trying not to bad mouth them/him since I don't really know the facts. All I know is that the laptops are free with certain packages.
 

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Telus provides free service calls, but they do charge $76/hour for labour calls ask Telus what an example of a labour call is and the only answer I ever got was for "wiring issues" or if you move and the "new residence is not wired for telus". Seems like the Shaw fella got it mixed slightly.

Although I am sure you knew that ae_collector, working for Telus?

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Shaw employee, all opinons are my own.
I wasn't discussing wiring charges. I only added my 2 cents to the free laptop discussion.

My guess would be that having to run new wire or repair/replace wire damaged through misuse/negligence is potentially billable. This however is just a guess as I am not involved in these areas of Telus.
 

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Discussion Starter #15
looking forward to next week but still have a bit of the "cold feet" syndrome. (buyers remorse?)
If you are getting Optik TV...it definately is atleast on the 19.2 profile? or can Optik also be installed on the 15 ? That was the issue i had back in March. How can i confirm what profile i have before the install? Would the phone reps know for sure what it is?

confused by looking at the Zap2it TV listings. There are some channels listed with DT suffex and some with HD. I can guess the HD but what is the DT? if it means Digital i am confused as i thot all TTV was digital and if it was why have some listed as DT?

stupid question, but .. for internet i read that if tv not on you get higher internet speeds but does the TV control what i get or the box? if the box is on an HD station but the TV is off am i not still getting the HD stream?

for the Internet it says WiFi but can i hookup by wire instead? or is it only wireless

sorry for all the questions, just want to be sure before hand. been reading as much as i can and most of the info is positive. Tho there was a few that mentioned internet and TV freezing and that is a bit of a concern. Especially if there is a recorded message on tech support about this.
 

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Blintok, when Optik TV is installed on the 15 Mbps profile you get 1 HD and 2 SD, with the 19.2 Mbps profile you get 2 HD and 1 SD. That is probably the simplest way to confirm your profile with the phone reps.

I'm not sure why Zap2it names the stations the way it does. It looks like "DT" are HD broadcast stations and "HD" are also HD but not "oner the air" OTA.

The remote that is supplied with Optik TV turns your TV and box off at the same time, but if you turn the TV off and leave the STB on you are still getting the TV stream and that bandwidth is not available for internet. You can also turn the PVR "off" and it still records in the background and uses whatever streams and bandwidth it needs.

I occasionally have my PVR pause for a few seconds, probably because my PVR is always 90% full. If I press "replay" the program plays fine. It happens about once every 10 hours of viewing.
 

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If you are getting Optik TV...it definately is atleast on the 19.2 profile? or can Optik also be installed on the 15 ?
Optik TV may be installed on the 15 or the 19.2 Mbps profiles (ADSL2+), or the 19.2 or 25 Mbps profiles (VDSL2, just released).

That was the issue i had back in March. How can i confirm what profile i have before the install?
You can check what kind of service you'll be getting by going to the Telus TV website and filling in the fields there to check your availability. If it comes back with, in part, "Based on the information that you have provided, you can watch TELUS TV on up to 6 TVs in your home. And you can watch 2 live programs in HD and 1 in standard definition at the same time," then you (like me) have the 19.2 Mbps profile. If it says 1 live program in HD, then you're on the 15 Mbps profile. If it says 3 live programs in HD, then you're on the 25 Mbps profile. (It won't indicate the technology -- ADSL2+ or VDSL2 -- that you'll get, but that's a secondary consideration to what you'll be able to do with it.)

Would the phone reps know for sure what it is?
Yes.

confused by looking at the Zap2it TV listings. There are some channels listed with DT suffex and some with HD. I can guess the HD but what is the DT? if it means Digital i am confused as i thot all TTV was digital and if it was why have some listed as DT?
It's all digital. DT is standard definition TV, and HD is high definition TV.

stupid question, but .. for internet i read that if tv not on you get higher internet speeds but does the TV control what i get or the box?
The Telus TV box controls what speeds you'll be getting. If it's on and tuned to an HD channel, it doesn't matter whether your TV is on or off: it's still treated like you're viewing that stream. This is true whether you've just left your box on for the heck of it, or you're recording one (or more) TV shows.

for the Internet it says WiFi but can i hookup by wire instead? or is it only wireless
Wired and WiFi connections to the 'net are both available.

sorry for all the questions, just want to be sure before hand. been reading as much as i can and most of the info is positive. Tho there was a few that mentioned internet and TV freezing and that is a bit of a concern. Especially if there is a recorded message on tech support about this.
The service has been generally very reliable for me (a few glitches, but nothing big), and the PVR is way more reliable than Shaw's ever thought of being. I'm sure you'll like it once it's in.
 

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I wouldn't trust the Telus web site right now. Since they introduced VDSL2 there have been many instances where the web site say 1HD and 2SD and the person already has 2HD and 1SD.
DT is standard definition TV, and HD is high definition TV.
I think you're mistaken. I looked up a B.C. postal code in Zap2it and got:
channel 20 KOMO
Channel 604 KOMODT (with HD programming).
 

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Yes, the -DT suffix just means digital television, and can carry broadcasts in either Standard definition (SD) or high definition (HD).
 
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