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3 Posts
Since about Sept 1, 2010 my Optik SD picture (on almost all SD channels) jitters or vibrates up and down for about half a second, and this happens as often as 3 times per minute, and as infrequently as once every 4-5 minutes. I am viewing a CRT television.
The problem has been traced back to "encoders", this after all my Telus TV hardware/cables/modem was changed out.
The two Telus techs who came out on separate occasions were very surprised and said they never saw this issue with any other customer they were aware of.
Telus credited my account for 2 months of TV and as of today, the 'trouble ticket' relating to my complaint is unresolved, and the picture jiggling continues.
Just wanted to let anyone else out there know Telus will address your concerns promptly.
As to an actual resolution, still waiting...
Vancouver
The problem has been traced back to "encoders", this after all my Telus TV hardware/cables/modem was changed out.
The two Telus techs who came out on separate occasions were very surprised and said they never saw this issue with any other customer they were aware of.
Telus credited my account for 2 months of TV and as of today, the 'trouble ticket' relating to my complaint is unresolved, and the picture jiggling continues.
Just wanted to let anyone else out there know Telus will address your concerns promptly.
As to an actual resolution, still waiting...
Vancouver