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Kungpow, thanks for the response. It sounds like you have this problem every time you turn the TV off for more than a few seconds. It doesn't matter whether you turn the STB off or not (which makes sense since the STB is never really off).

HDMI is a complex two-way protocol and it sounds like the root of the problem is the Sharp Quattron is doing something unexpected when it is powered off.
 

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Sony LCD and Telus Cisco box handshake

Hi

I resorted to using the component video cables from the Telus STB to the TV and it works fine. Telus had advised to manually name the HDMI connection in the TV setting to the STB, but the handshake issue remained. Would only recognize the HDMI cable if input on tv switched from HDMI then back to HDMI!

Do get 1080p with the component video cable ok.

HDMI cable worked ok with the same TV and previous Minevera Telus box though!

Blaine
 

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I have my Optik PVR passing through a Sony STR-DG720 7.1 Reciever and have no handshake issues. However, whenever a program is on in only DD2.0(Stereo) and not 5.1 I can barely hear anything. It is MUCH worse on SD channels, I have to turn my volume way up and if I forget to turn it back down when I switch back to an HD channel I almost go deaf. Anyone else with an AVR experiencing these problems? It can't be the AVR because I had NO issue with Shaw HDPVR. Yes DD2.0 is quieter than DD3/2.1 but you should only have to change the volume by 1 or 2...not 20-30. The first HDMI cable I used didn't even work with 5.1, all I got was a loud screeching sound. I swapped for a different one and no problem, except for the almost muted sound when in stereo and not surround. Even applying a codec like Pro Logic IIx to stereo sound BARELY increases the volume level which is odd...it has to be the source, not my AVR.
 

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Dr.Dave,

I tried a component/optical combination and the sound level is still the same. I also tried swapped out my network cable for coax cable to see any diff in pic quality and it didn't help.
 

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@Dr Dave,

Are you aware if a HDMI-DVI connection will have similar handshake issues? My sharp has a Dvi port which I think I can utilize...

I can connect an optical audio cable to handle the sound for the time being
 

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@Kungpow, I have read that some AT&T users have used HDMI-DVI successfully, but I haven't heard of anyone using it to solve this specific issue. It might fix the problem depending how the HDMI/DVI firmware works on the Sharp TV.

Let us know if you try it.
 

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Wow I can't believe all the issues with Optick tv

I'm amazed at all the problems with Telus Optick TV. I was looking forward to replacing my Bell HD PVR 9200 receiver for this new service from Telus, but it seems that there are too many problems with it. Maybe by next year they might have the problems solved but until then I won't be ordering Optick TV.
 

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Every new type of service has growing pains, regardless of the industry you talk about (Internet, phone service, TV service, etc). I'm switching to Optik on Monday (October 11th) and have been a Shaw PVR user for about 2 years. Just the features alone are making me make the switch, and even though there are some minor issues with Optik, it's not keeping me from making the switch. It's a revolutionary platform, Telus is one of the first in North America to provide it, and the interface and speed, all from what I've read, are amazing.

I would say you shouldn't hold back and switch now, unless one of those minor issues is one that affects you in a major way.

I can't wait to get mine on Monday!
 

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Problems?

Gorky, maybe you're getting your impression from the forum, but I am not having any problems with my Optik at all. I'm sure problems arise, but in general I think it's pretty good. I'm also sure others would agree with me.

I just went to VDSL from ADSL and now have 3 HD streams and 1 SD and there are no problems at all so far, but even with the 2hd/1sd setup, any problems that came up were resolved reasonably quickly.

The key is being lucky enough to never have to call in...

FYI, I have the PVR connected to an Onkyo receiver via HDMI, then a Panasonic Vierra 50" plasma and although I have had a few issues in the past, they have all been resolved and the new setup is great.

Speedtest.net says 24.79 down & 2.18 up. Last night I was recording 4 channels while my wife and I were watching 2 different recorded programs, everything in HD except the one recording in SD.
 

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@SpoiledbyHD

You can record 3 hd at once? I also have vdsl but can only record 2hd and 2sd...under system resources how many streams does it say you have? Mine says 1sd/3hd (wan); 2sd/2hd (dev). Wonder why yours works for 3 but not mine.

I don't have the 25mb/s internet although my profile is around 32 I was told.
 

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@schizz

I was told my area is good for 3HD/1SD as well. I'll find out on Monday for sure, but from what Telus said, I have 39Mbit pipe outside :D .
 

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It's Still A Good Service

@Gorky,

I'm amazed at all the problems with Telus Optick TV. I was looking forward to replacing my Bell HD PVR 9200 receiver for this new service from Telus, but it seems that there are too many problems with it. Maybe by next year they might have the problems solved but until then I won't be ordering Optick TV.
Don't get me wrong. I think the service is still excellent. When I do watch, I'm very pleased with the service. The back and forth is just a matter of me wanting to understanding why my particular TV and STB aren't playing nice with each other.

Considering that HDMI has been around for a while, and that my TV does not date to stoneage era, I have to say that I'm quite surprised that a simple matter of connecting a HDTV to a digital STB using HDMI can be so difficult. The problem caught my curiosity so I've been trying to test it step by step. I could've simply switched to component cables and be done with it, but I want to make sure I tried everything fully. Honestly, I think this requires a fix on Sharp's end. Perhaps the firmware upgrade from the US site will fix this. I just haven't tried it yet.

Anyways, I think there are only a few TV's out there that seem to have this HDMI handshake issue with the current STB, mine included.

I got a great deal with Telus to go with Optik TV and I hear that many others (new and existing) were offered a similar or very good deals when they were beginning to roll this out this summer. It seems Telus is making lucrative deals to make a big splash in the market early on.

I particularly like that I can set a recordings (multiple at that) remotely from anywhere using my phone. I'm not using it right now as we're doing renos at our home, but I've been amassing a lot of movies and children's shows for my daughter over the last month using remote recording. When we move in we will have a chance to watch all her favorite shows with her at any time from pretty much any TV in the house. Better than renting multiple DVD's...

End of the day, the handshake issue is a bump in the road for me compared to the quality and convenience of the new system.

Just bought at HDMI/DVI cable tonight. Will give it a shot next time I'm over along with the firmware upgrade. Step by step to isolate what works and what doesn't. I'll post when I get these completed.
 

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Program guide and other questions....

How would you compare the picture quality over Shaw or Bell? The same or better. What about the channels that are available with optick. I'm assuming there the same.
The main issue with me is the HDMI compatibility. If it doesn't work with HDMI I'll return the optick receiver to Telus. I'm not going back to using component cables, been there done that.
 

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Check the At&t u-verse forums for hdmi compatibility

They have a list somewhere on there that list all the problem tv's.

From my experience it seems to only be the newer sharp tv's that cause the majority of the problems. Not sure why that is...
 

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@ Dr. Dave,

I was mistaken by not having the TV in front of me. I saw DVI in the manual when I first read it and assumed that it had a DVI input, but it actually only has VGA for PC connection. The DVI was meant as an illustration as a DVI source and not input. Oh well. no joy on that front.

Firmware on the TV was actually the same as the update provided on the Sharp USA site. I did an install anyways and nothing changed (handshake issue remained).

I have a HDMI switch on the way and will try that out. I hear some positive results after slotting it between the STB and TV.

Routing it through a receiver sounds like it might work for me (not considering any audio sync issues?) but I don't want to spend the money right now considering other priorities.
 

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Lost picture...snowy screen now?

I was watching a HD channel a few minutes ago. I switched to a SD channel and got an error message and after that I now I have snow on the screen on every channel. Could it be my HDMI cable? I will try switching it out in a few minutes. I have the Telus box connected thru my Yamaha receiver. In turn the TV is outputting full picture NOT native. Maybe I need to switch my box settings? How to turn native on?
 

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Why don't the reps just acknowledge this is a problem?

I have just put in a home theatre system in my newly renovated basement. I ran just one good quality HDMI from the Pioneer receiver to the plasma. When I finally set it up and fired up the system I could not get any audio from the Optik box going to my Pioneer receiver and then out to the speakers. Then I tried the PS3 and the HDMI works just fine. I called Telus thinking I maybe over looking something really silly given that this is very simple setup. Telus rep kept me on the phone for nearly 20 minutes trying to sort it out. Nothing. Wouldn't it have been great if they had acknowledged a shortcoming of the box?
 

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hdmi connection

I have had optik service for the last few weeks, with PVR and Xbox setup. I have used hdmi connection for both TVs, one is a Samsung LCD and other is an older Toshiba DLP and have not had any issues. As for the soft picture on SD channels - its due to the SD signal being up-converted to 1080i or 720p on the PVR, whereas on Shaw Direct Motorola boxes it stayed at 480i for SD channels for a sharper picture. I think the Optik PVR should have 480i override for SD channels.
 

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Will optical and HDMI work?

I tried an optical cable in parallel with with HDMI. I did not get any sound from box to the receiver. This could be cabling issue or something minor. I think it should work.

So the setup is:

HDMI and Optical from STB to Receiver.
HDMI to the TV for the video.

I really don't care that much if HDMI from the box to the receiver carries the audio. It would be simpler.

So, the question, is this a logical setup? Will the box put out sound on optical when the HDMI is connected at the same time?
 
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