For weeks now,I have tried ,without success, to access my transaction or billing history on my accounts after signing in.I get a total in my pay as you go account and the amount owing on my next cable bill,but no more.All I get is some type of error message like"We are currently experiencing problems accessing your account and therefore cannot complete your request at this time. We apologize for this inconvenience. Please try again later". I sent them an e-mail inquiry and this is the totally unacceptable response I received.
Dear Valued Rogers customer,
Thank you for contacting us via our web site.
We can certainly assist you with your inquiries, but before we are able
to do so, we will need you to answer to the following questions:
-First & Last name
-Four digit PIN (if applicable)
-Postal Code
We require this information to make certain that we are adhering to our
security policies and also to confirm that we are working on the correct
account.
I had supplied one of my account numbers as well as my date of birth(a required field).I was not requesting any sensitive information;I only wanted to know why I can no longer access all the information in my account.I know someone in Scarborough who is also experiencing the same frustrations.
Is there anyone else suffering the same frustrations and has anyone been able to get any explanation from Rogers.This is not an account problem;this is a Rogers problem.
Dear Valued Rogers customer,
Thank you for contacting us via our web site.
We can certainly assist you with your inquiries, but before we are able
to do so, we will need you to answer to the following questions:
-First & Last name
-Four digit PIN (if applicable)
-Postal Code
We require this information to make certain that we are adhering to our
security policies and also to confirm that we are working on the correct
account.
I had supplied one of my account numbers as well as my date of birth(a required field).I was not requesting any sensitive information;I only wanted to know why I can no longer access all the information in my account.I know someone in Scarborough who is also experiencing the same frustrations.
Is there anyone else suffering the same frustrations and has anyone been able to get any explanation from Rogers.This is not an account problem;this is a Rogers problem.