Vancitysports, the outsourced tech support reps follow a flipchart and will tell you to reset your modem and your box first. You pretty much have to pressure them into reporting the issue with their second level of support. They first level reps can't even tune into the channel to see if they can see the same issues you are seeing. They say they "aren't trained to do that" but in fact they are in Guatemala or the Philippines and don't have access.
There were issues with both channels that night but one of them resolved itself while I was on hold for 20 minutes. The rep eventually confirmed it with me that it was a known issue.
I have a buddy who has Centre Ice with Telus and wants to confirm that there is no HD for tonight's Minnesota at Calgary game. The zap2it site is showing no HD even though there are three HD channels not showing any games (1013, 1014, and 1016).
I was at a friend's place who has Telus Optik and just watched the Flames-Stars game on Centre Ice, channels 1002 SD and 1012 HD. No problems but for whatever reason, the camera feed appeared darker than normal. We looked at other channels and they were fine.
Another thing we have noticed through out the past month or so with other people who have Bell is how the Centre Ice channels are selected for the games. This is an odd observation (and being a numbers freak) but there seems to be a direct relation between the Bell and Telus Optik channels. The Flames-Stars game was on Bell channels 426 SD and 1451 HD. The difference between the two carriers for the SD channels is 576 (1002-426) and for the HD channels it is 339 (1451-1012). The past Flames games and the upcoming ones on Monday and Wednesday have the same difference. Is this just a coincidence with Telus Optik or is there something more to it?
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