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A hard reboot may help. From the FAQ, here are the important numbers. What are yours?

7. The signal strength information is on page 5. You need to look at the QAM side. The "level" should be between -10 and +10, with zero being about optimum (for digital stations). If the level is below -10, you'll see the number change to "orange" for "warning". You may have to change splitters, cable, etc to rectify the situation. Call your service provider and they'll usually rectify with better splitters, cable, possibly an amp or a new "drop" into your house. (Interestingly, many of us have found that the SA8300HD gives "false" signal strength readings of -20. If all other readings are "normal" and you've got no other issues, do not worry about a -20 reading on the SA8300HD)
8. On the same page is the Signal/Noise ratio. The S/N ratio is good if it’s at about 35 dB or higher, although a good HD signal can be received with slightly lower numbers. If your S/N is around 30-32 (or less) though, that could be a source of problems.
 

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I apologize for being dense, but I've never had to dig into the STB menus so I'm struggling to find screens that match the Cisco guide. On QAM Status (from Manufacturer Diag), the S/N is 43.10. RFPower is 1.8. Both dbmv values are in white.
 

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Looks like your signal is fine, if not a bit "strong". Unfortunately, I don't have any other suggestions. One possibility is that the iHDD is starting to fail. Are you hearing any unusual sounds like clicking sounds that you didn't hear before?

Is it always at exactly the 2 minute mark of a recording, or does if vary some?
 

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Unplugging for 30 seconds may help when a soft reboot does not. Unplugging longer, such as overnight may also help. From my own experience, the new recording issues appear to be caused by bugs introduced in the firmware and errors in guide information. The Nextbox and Rogers guide service have a long history of such issues. If all else fails, and you don't mind losing all recordings, resetting to factory defaults in the menu is probably the best bet since it will clean out disk, timer and recording corruption issues but it won't fix everything.
 

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The shows I had scheduled to record today went through properly. Full episode playback. Fingers crossed that holds up throughout the week. All I did was soft reboot it a few times last night.

I didn't hear any clicking from the HDD. The bad recordings were all listed as lasting 0:02, but I didn't time them to see if that was correct. Some definitely felt shorter than others. One actually locked up the box. I should note that yesterday, I noticed that it was still able to correctly record shows that were airing live. It was just scheduled programs it was having issues with.
 

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Just recently, we have noticed that our PVR blanks out for a second or two while watching a recorded show on TSN. Other channels appear to be OK, but this is not definitive. Is this likely to be a HDD problem? If so, is there a way to transfer over any already recorded material?
thank you
 

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It might be related to signal strength. Have you measured your signal or called Rogers and have them check it remotely? Have you talked to your neighbours to see if it's an issue that affects more than one home?


There is no way to "transfer" the recordings. The only thing that could be done is to record to a DVD recorder or Hauppauge HTPC.
 

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blanks out for a second or two while watching a recorded show on TSN. Other channels appear to be OK, but this is not definitive. Is this likely to be a HDD problem?
Does it happen with live shows on TSN?
I’m wondering if it’s a 720p issue. You might have a marginal HDMI cable or a connection was disturbed, and 720p is more bandwidth than 1080i.
 

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1. TSN is a 1080i channel.

2. The 9865 only outputs one type of video signal. You can choose 720P, 1080i, 1080P.

3. 1080i uses more bandwidth than 720P, however, it's immaterial, see items 1, 2.
 
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