[leeanne172]

Each time we turn off the radio then turn it back on, after about ten seconds it says 'channel not available' then goes to channel one .. is this normal for awhile after a channel shuffle? We've only had XM for about two weeks so thought I would ask before calling them .. on a side note I did a restore plus refresh of the radio and re-programmed the fave buttons.

Thanks for any help

 

[aoshi]

They did a channel re-alignment yesterday and it buggered up A LOT units. I spoke with someone at their call center (Had to wait on hold for more than 40 min, which I've never experieneced before!) and they sent a reactivation code to my unit which cleared it up.

My problem was similar, I would tune a station in I know is there and I would get "Please call 1-866.... to subscribe" then it would send me back to Hits 1.

 

[leeanne172]

Thanks for the reply. I'll test it out in awhile and see if it stills goes back to one, if so I'll call them up as well .. thanks again

 

[Canterbury Tail]

Just so you know, if you're having issues with things like this and need a refresh on your signal, then both XM and Sirius Canada offer a feature where you can just sent a signal to the radio.

XM
https://my.xmradio.ca/ActivationRefresh.aspx

Sirius
https://activate.siriuscanada.ca/retailrefresh_view.action?langpref=EN

May save some of you a phone call if you're having problems.

 

[leeanne172]

Did the online refresh as well as calling them, made no difference .. will wait it out and hopefully will correct itself in a few days or so.

 

[bb147]

had this exact issue..


fixed it by manually powering down the radio even with it still plugged in, then manually powering it back up and making sure the channels sticked.


after that it worked like normal so when i shut the car off and turn it back on, tunes back to the previous station automatically.