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An issue that could come up is that some people do utilize two providers. It would need to be made clear to the "new" provider that the "old" provider needs to be maintained in those instances. This could be opening a can of worms for these (relatively few) people.

Another complication would concern the STBs that anyone rents from the old service provider. Returning these, I assume, would be the responsibility of the customer and would require interfacing with the old provider. Surly one would not take the rental boxes to the new provider...
 

· Super Moderator
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The following article in the Globe implies internet, but I didn't see it in the CRTC ruling either.

http://www.theglobeandmail.com/repo...g-field-on-customer-migration/article1947300/

The Globe article is very pleased with the decision, however, we, more experienced users, can see the pitfalls of this ruling - mentioned in previous posts.

For example, someone walks into ABC company's office, cancelling XYZ' service but then getting a cancellation fee of say $1000 from XYZ because they hadn't read the contract (TOS), and/or hadn't returned the equipment. Also, calling XYZ may have put them in touch with the retentions department and provided them with a deal good enough not to bother with the hassle of switching providers - installation, delays, new bills to understand and straighten out, etc.
 
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