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Are they giving these modems out for their business plans now as well? If so, then I can definitely understand your frustrations with this, and think that it's a really, really bad idea. I don't think it's fair to restrict the modems this much even on a residential plan, but think it's an absolute no-no if business customers are being forced to deal with the same thing.
 

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UPDATE : Actiontec V000H

It would appear that Telus is paying attention to a lot of replies on the forums as everytime a possible solution gets posted, Telus goes to whatever lengths to make sure there will be problems for anyone using VOIP other than theirs.
You can no longer go into advanced setup and change the IP address from 192.168.1.254 to 192.168.2.254 or any other IP address. Forbidden access will now appear.
For those thinking this problem is related to the Actiontec, I swapped out this moden/router and went back to the older Speedtouch 516v and I actually got a slight increase in speed but same problem with my Voip as I can call out and talk to anyone but I can't receive calls so this is Telus doing it's best to limit what you use and how you use it. Seems the CRTC is just as ignorant and oblivious to what Telus does while they do everything to increase their profit margins. Can't wait to move out of this area as I will be looking for another service provider as I don't see 50 bucks a month in the Telus internet service.
 

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Log in as a tech

Well, I spent a long time waiting on hold with Telus, pretty much an hour talking with their tech support, to simply change the IP subnet address of my router.. finally they told me they don't do that unless I upgrade to the commercial account. That is not going to happen. I told the guy I will have to go to Shaw then, because it's the only way I can get VPN access to a remote router that has an IP of 192.168.1.1... he basically didn't say anything, and I told him I would call to cancel tomorrow (office was closed) and he ended by saying "Thanks for choosing Telus" LOL!

Anyways, I spent a little bit longer and found this gem of a site:

http://keithbalomben.wordpress.com/2012/03/29/telus-actiontec-v1000h-hacks-and-information/

Log in as a tech, and you can change the IP of your router. Sorry Telus, but it's absolutely rediculous to tell a customer that has taken an hour of their time to do something which is absolutely entirely possible, and tell them it's not possible??? I did it myself.. I hope this helps other people out there who find themselves in the same spot I was in.

O btw, VPN works great now.. no thanks to Telus.
 

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11-months left on my Telus contract...

"You can no longer go into advanced setup and change the IP address from 192.168.1.254 to 192.168.2.254 or any other IP address. Forbidden access will now appear."

Wow! I'm almost speechless.

While I have already done what I reasonably can to work around this Actiontec garbage, this demonstration that Telus is doing what they can to reduce functionality further is infuriating.

It was bad enough that after requiring a replacement Telus router (D-Link), the functionality was greatly reduced (Actiontec). Now we see Telus observing that while we struggle to integrate Optik TV / Internet into our existing LAN environments, they are actively doing what they can to make this as difficult as possible!?!

If I had any thoughts of staying with Telus after the end of the contract period, I need to reconsider. As an organization, Telus clearly does not care about causing a great deal of inconvenience to me as a customer.

If anyone at Telus is reading this: It's time to facilitate customers being able to choose their own router/firewall equipment and stop insisting that we use this substandard Telus provided crap! Publish the requirements that need to be met for IPTV compatibility and let's just get on with it.


NB. I made it clear to Eastlink that while they may not have been concerned with CRTC regulations regarding redistribution of local in-the-clear HDTV stations as unencrypted basic service, some of us are aware of the rules. While I'm not immediately aware of any regulatory impediments of Telus precluding users from picking their own Intenet security devices, it may be a cause worth investigating...
 

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In all honesty, I would recommend an aftermarket Zyxel modem and forego the Actiontec gateways. It won't be a relevant fix for Optik TV users, but quite a few people have gone that route and had success.
 

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Getting past the double NAT lifestyle (PS3 worked fine), routing through both the Netgear and the Actiontec resulted in the Actiontec deciding to reset itself once or twice a day. So I ended up with the following configuration:

I flashed the Netgear WNDR3700 to use DD-WRT v24-sp2 (08/07/10) std. Everything is now on the 192.168.1.x subnet, as follows:
Netgear with DD-WRT, 192.168.1.1 providing: DHCP, DNS, UPnP, Wireless
CiscoPVR, 192.168.1.50
Actiontec, 192.168.1.254 providing: Routing, firewall (low), port forwarding to NAS, scheduled access (restricting wireless netbook access)

While this was far too much annoyance, everything has been running now for a couple of weeks without issue.

I do object that there is no firewall logging information available to me from the Actiontec, and that overall, configuration options are extremely limited; certainly much more constrained than the previous D-Link model provided by Telus. In the ideal world I would like to be able to buy my own device, and have Telus publish the VLAN/QOS parameters for supporting the OptikTV IPTV service, and then provide just the modem.
I have the &^%$$ Actontec too from Telus and I try to access my Synology DS210+ from outside my LAN and it does not work anymore as expected. I tried redirecting ports but it does not work either. I also tried your config but I'm having problems to understand it. Could you help me out?
 

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Actiontec - Synology NAS configuration

To access my Synology NAS from the Internet, on the Actiontec, I go to the Firewall -> Port Forwarding configuration and create the following rule(s):
1. Set the LAN port and IP information.
Starting Port: 5000
Ending Port: 5000
Protocol: TCP
LAN IP Address: 192.168.1.100 (my Synology box)

2. Set the remote port and IP information.
Starting Port: 5000
Ending Port: 5000
Set Remote IP Address: 0.0.0.0

Then click "Apply".

I created a duplicate of the rule above, with the Remote port start/end as 1863, to get through most corporate firewalls.

I created an account with dyndns.org and use the Synology -> Control Panel -> ezCloud -> DDNS facility to maintain an Internet host name for my NAS.

To get to the NAS from an Internet browser I enter: http://<hostname>.dyndns.org:5000 (substitute 1863 for 5000, if 5000 is blocked by a corporate firewall.)
 

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I have DS1511+ and it sweet. It just works.

visit the link below to determine what ports you need open on Actiontec:

http://forum.synology.com/wiki/inde...o_access_remotely_on_the_Synology_DiskStation

I have sabnzb installed on DS1511 and use sabmini (iphone app) to remotely download nzb's on DS and use Apple 1 (XBMC) to play content..

excellent combination for HTPC.

PS. I just got a few Rasberry Pi devices. I'm going to install them on TVs in bedroom and kids room.

bumbo
 

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vkeven
"Telus is the new Bell" First off I just want to say it is all about the customer service. I have not purchased any Bell products or services for over 5 years now. If Telus is heading down that path, I also will take my money and spend it elsewhere.
 

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I have no intentions of messing with Telus products. I have one question though, am I able to buy my own Actiontec v1000h from Telus? On-line Ebay? Walmart? Will I be able to use that Modem/Router with a different ISP?
 

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professional assistance is required i too have connection issues

TELUS provides the service as is. You get Optik IP TV and an internet connection. There are no promises that your peripherals will be able to use that connection. TELUS makes no statements that I'm aware of that they will troubleshoot your internet connection problems to your peripherals. As a TELUS tech my responsibility to you as a customer is to set up the service to ensure the TV is working and that you have link & surf from your Actiontec on LAN and WiFi. If your PC or equipment won't connect, but my laptop will, thats not TELUS's issue. We are NOT Geek Squad, we don't work on your gear. Period. Full stop. Go see Geek Squads rates and understand, we're giving you free install, not personal tech support for all your toys. Geek Squad wants nearly $100 just to come plug in your TV.

If Optik doesn't work as provided, then its not for you. Its that simple. So yup, suck it up. :)


- another TELUS tech
wow. i have yet to come across such crappy customer service and response. Either respond with some understanding of users frustrations or don't be in the tech department. Such horrible "screw you i don't care" attitudes don't fly in other places where professionalism is at its best people get laid off for such ignorance. At the very least provide some solutions! its a bunch of crappy services here and no one is useful but are happy to charge money. I mean solve problems!! Customers are not your enemies. Just people like you who pay hard earned money for a service rendered ..so deliver!
 
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