Hi All,
Is it just me, or does anyone else consistently have issues when trying to view / modify their account via Rogers.com? After I login, I can click on the various sections, such as "Manage my Cable TV", but whenever I then try to change anything, it times out and gives me the message that they are experiencing system difficulties and to call them at their call-center. It's been like this for months, pretty much since I got Rogers. Several times I've asked this issue to be investigated, but no-one can tell me anything further. Does anyone know if the iPhone App will allow you to change cable / internet settings?
Also, I'm paying for the VIP package, but I'm consistently told that I have the "Ultimate TV Pak plus Basic Digital Cable" - is this right?
Thanks,
ThePotato
P.S. - I note that the title for this post was edited by someone and for reasons I cannot explain. The original title was "Rogers.com - My Rogers" - which seems to me to be a fairly straightforward indication of the posts content. Mods: Can you please explain why you have done this?
Is it just me, or does anyone else consistently have issues when trying to view / modify their account via Rogers.com? After I login, I can click on the various sections, such as "Manage my Cable TV", but whenever I then try to change anything, it times out and gives me the message that they are experiencing system difficulties and to call them at their call-center. It's been like this for months, pretty much since I got Rogers. Several times I've asked this issue to be investigated, but no-one can tell me anything further. Does anyone know if the iPhone App will allow you to change cable / internet settings?
Also, I'm paying for the VIP package, but I'm consistently told that I have the "Ultimate TV Pak plus Basic Digital Cable" - is this right?
Thanks,
ThePotato
P.S. - I note that the title for this post was edited by someone and for reasons I cannot explain. The original title was "Rogers.com - My Rogers" - which seems to me to be a fairly straightforward indication of the posts content. Mods: Can you please explain why you have done this?
Unless they fire all their web developers or end their contract w/their existing one and cough up some real $$ to change the site and their horrid order entry system (anyone ever see this at a Rogers Plus before? It really is horrendous! I pity the staff who use it.), they'll always have issues. This most likely the worst thing about Rogers come to think of it..... You'd think a company the size of Rogers would be on top of this.. Guess not.. 
