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Discussion Starter #1
Hello;

Has anyone experienced significant problems with watching a show through the PVR?

This has happened twice this week. The first was the Super Bowl. I set it to record and began watching about 90 minutes after it had started, so I was watching while it was still recording. This enabled me to skip some of slow spots during the broadcast. I had significant freezing and stuttering of the picture, almost to the point of it being unwatchable.

The second time happened last night, while I watched a program that had already been recorded, although not as bad as the Super Bowl.

These were both HD programs, and it was on the TV that did not have the PVR set-top box. The TV is hooked up via HDMI.

Any help would be appreciated.

Thanks,
Donovan
 

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Hello;

Has anyone experienced significant problems with watching a show through the PVR?

This has happened twice this week. The first was the Super Bowl. I set it to record and began watching about 90 minutes after it had started, so I was watching while it was still recording. This enabled me to skip some of slow spots during the broadcast. I had significant freezing and stuttering of the picture, almost to the point of it being unwatchable.

The second time happened last night, while I watched a program that had already been recorded, although not as bad as the Super Bowl.

These were both HD programs, and it was on the TV that did not have the PVR set-top box. The TV is hooked up via HDMI.

Any help would be appreciated.

Thanks,
Donovan
Yes I had the same problem. They came out and changed some connectors, I thought it was fixed but the problem appears to be back again.

The stuttering only happened after skipping forward in a show on a non-pvr

You should call MTS to let them know so they can look into the problem
 

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had some of the same problem when I used the skip forward functionality on one of the non-pvr boxes.... found that if you use the rewind and fast forward buttons that does not seem to happen....
 

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I am also having this problem when playing back either SD or HD content that has been recorded on the non-pvr set.

It seems to be a bandwidth/buffering problem. At one point durring playback last night it actually said that the setup box had lost its network connection.

Pausing for a few seconds then resuming seems to solve the issue temporarily. I am fairly sure this is due to a wiring issue as both my PVR and non-PVR box were put on the existing coxial cable instead of having the PVR on CAT5e.
 

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The installers are NOT supposed to be using coax to the PVR. Lazy a**es! There's only some situations where it's an absolute last resort if cat5e can't be ran. I've only done it once AND only after talking to one of the quality control techs at MTS. This was in a house that was almost new, so the coax was RG6 and 99% perfect.

The PVR probably demands a lot of bandwidth when sending recorded content to the non-PVR boxes, that's probably why they want cat5e.
 

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Discussion Starter #6
Update

I talked to MTS today, and was informed that the problem has to do with a recently installed update to the software. They are aware of it, but have yet to implement a solution.

They also offered some 'work-arounds';

1) Do not pause, fast-forward, or rewind any recorded programs as you are watching them on the non-pvr television.
2) Watch your recorded shows on the TV that is hooked directly to the PVR.
 

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Got the the breaking point with my current setup and the constant stuttering and freezing when attempting to playback content and broke down and improvised a solution.

What I did was to purchase a Cat6 (Cat5e would do too) patch cable to connect the non-pvr STB to the 2wire gateway. This made the recorded content section disappear completely from the stb as the pvr was still connected by coxial cable. I then used a second patch cable I had that was being used for a wired network drop to hook up the pvr directly to the 2wire by CAT6 cable.

End result? Perfect PVR playback regardless of which stb I use or the type of content (SD and HD).
 

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Based on my own experience and experiments this issues is likely related to the use of your pre-existing wiring and splitters. This would suggest that upgrading or replacing those components will solve the issue. Now it is time for MTS to setup and do something about this issue.
 

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I spoke with MTS and they said that they're aware of an issue that can cause recordings to freeze/pixelate when playing back an HD recording on one of the non-PVR boxes. Apparently the problem doesn't happen if you watch it on the PVR directly or if you don't use the fast forward/rewind and just let it play back normally. Apparently it doesn't affect SD recordings, although I only record HD! They couldn't say when exactly it would be fixed, other then their advanced guys are aware of it and trying to get it resolved as soon as possible.
 

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I have had MTS out twice to look at the PVR freezing on playback issue. It not only happens on the HD but the SD channels as well.

They 1st said that it was the initial install not being done correctly but after some minor changes and a couple of hours later, the freezing was back.

On attempt # 2, they told me that it was the quality of the coax going to each secondary box. I have a house built less than 7 yrs ago. Are they telling me that any house that is older than that in Winnipeg will have the same issues? I posed that question and they said that it is very rare for homes to have this freezing issue. BS

I asked if MTS users at my work had this issue and witin 1 hour of posting the question, I had no less than 11 responses. MTS tied to say that it may be a local issue. Of the 11, I am the only one living in my neighborhood. BS again.

Just by luck, the built in wall unit that houses one of the secondary units had a previous Cat5 cable going to it. They switched the connection to that unit and ever since, I have not had any isues.

I guess brings up another question: Is anybody having playback issues on the secondary receivers that have Cat5's going to them?
 

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I haven't experienced freezing, however I've noticed that once in a while I get quick glitches on a PVR'd show. My audio keeps going, however the screen goes black for about half a second, I havn't noticed it lately but I will definitely be keeping track of it when it starts happening again.

It'd be interesting to note down the following:
X SD or HD show?
X If you rewind, does the skipping/freezing happen at the same point in the show


FYI I have a 1 year old house, CAT5E directly from the phone line to my Gateway, then CAT5 direct to the HD box. No other boxes hooked up.
 

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I heard about the freezing. I too, have only 1 receiver on Cat5e, and haven't experienced it. Apparently if ANY of the boxes are using COAX ("HPNA" technology), then any of them might have freezing issues for PVR'd content. I'm sure they would be looking into it as a priority of theirs, since lots of people have complained.
 

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Just a quick update, I have both the PVR and non-PVR on coxial again and experience the shuttering and poor playback with recorded content even when using the fast foward instead of skip.

Here is a quick summary of my test results:

Best - PVR (CAT5), non-PVR (CAT5) - no issues
Acceptable - PVR (CAT5), non-PVR (coxial) - cannot skip, however fast forward works
Not recommended - PVR (coxial), non-PVR (coxial) - even fast forward will cause issues, however pure playback works okay.
 

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Us MTS contractors have been sent reminder memos stating that their standard is to only use Cat5e for the main PVR (VIP1216). So if anyone asks an installer to hook them all up on Cat5e, don't be surprised if they say no.

Like you said, Cory, it's probably ideal to have them all on Cat5e, but they designed this system to use HPNA (and are firm on using coax for the 1200's) so hopefully they just work out the bugs. Plus, you could only have 4 STB's on Cat5e (One 1216 and three 1200's) unless a switch was used, but I doubt they'd want that to be the case.

Now, every installer is different. Some might willfully take the risk and hook them all up with cat5e, but I wouldn't want to risk my job. :)

And under normal circumstances, coax should NOT be used for the VIP1216, so if you have an installer who cuts corners like this, don't hesitate to call MTS and complain.
 

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Odd thing happened last night, I was able to hookup the CAt5e to the VIP1216 again and noticed that durring playback to the VIP1200 that skipping is working without any issues.

Makes me wonder if some sort of update was not pushed out to address this issue.

That said, if you have both CAT5e and coaxial runs to your box it is fairly easy to swap between them just make sure to power cycle the box after a cable swap.
 

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I don't understand why MTS did not contact subscribers about the PVR issue with HD programs on SD TV's. Why did I have to phone them? In fact when I phoned, tech support actually booked an appointment for them to come look and my system. Two hours later, a "senior" support person called me back, asked some questions, and then told me the problem is "a know issue, and will be fixed in a future update" and then cancelled the service call.

My brother-in-law has a similar set up - HD TV connected to the 1216/PVR and SD TVs connected to the 1200 (via coaxial) - of coure he has the same problem - he called - again they told him it was a bug and was to be fixed in a future update.

No one will say when this update will come.

I do not understand why they don't get what they have working 100% BEFORE they try and add more features.
 

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It appears that the issue of watching programs recorded in HD on the PVR on a SD TV (or in my case all of the VIP1200s) is fixed.

Late last night is was able to watch HD recordings in my bedroom.
 

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Seems this might have been solved in a new build so here is my current system info:

TV2 client version: 1.6.25075.49 (RELEASE)
Platform OS/Version: WinCE/5.0.140
Bootstrap ROM version: 1.1027
Set-Top Box/CPU: MOTOROLA VIP1200/297

the rest of the info is box specifc identification numbers.
 
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