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I would guess that it is a phone or account configuration issue. It's possible that someone hacked the phone or account. It's more likely that either text messages were converted without the sender's knowledge or that MTS has an error in their billing system. I would also be checking for spam messages that are causing billing issues. Do you have a record of the messages or the sources and destinations? That would help to track down what is causing the billing.
 

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the bulk of the 400 were sent on December 26.
Sounds like a billing mix up to me. Someone else's new phone probably got put on the wrong account. I would ask for an investigation, if only to prevent it from happening again next month.
 
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