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I have the silver face set-top box the DCT6416 and it has worked fine for me as it integrates the front door CCTV system as channel 85.

Yesterday my sister-in-law in the same building upgraded her plain Eastlink cable (Dartmouth, NS) to HDTV with the DVR. She received the black face DCX3400 model, but her setup is considerably different than mine.

I contacted the Eastlink technical help to ascertain why a splitter needed to be installed (apparently to route the CCTV-channel 85) to go to the Ant/Cable input on the back her new panel TV and thus requiring a change of video input to see the front lobby. As well, even thought the 3400 volume bar appears on the screen the volume can only be changed by switching to TV; whereas on my 6416 box I can adjust the volume either way.

Eastlink indicated that the 3400 box was setup that way as it was a digital only unit. Has this been everyone's experience with this box or can this be changed?
 

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The CCTV issue is because the DCX3400 is digital only and your CCTV feed is analog. The 6416 has both analog and digital tuners built in.

The Volume control issue is based on the remote control settings which can be changed.

VOLUME LOCK

Press and Hold in the SETUP key until the RED flashes twice and then release the SETUP key
Enter in 9-9-3
Press and release the Device key from which you want volume controlled. (i.e. TV)
 

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The PVR Expander does not work on the Motorola 6416. I bought the Expander and tried it. CSR told me that their system does not support. Only works with the Motorola DCX3400.
 

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The PVR Expander does not work on the Motorola 6416. I bought the Expander and tried it. CSR told me that their system does not support. Only works with the Motorola DCX3400.
I don't know about the 6416 but my external hdd works fine with the 3416.
 

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Connecting to HD Receiver via HDMI

Hi Folks

I recently bought a new receiver -Yamaha HTR 6063. I connect all componets to it and then HDMI out to TV.
That included the DCx3400. I was wondering when connecting the 3400 using only the HDMI cable will it transmit 5.1 sound ? Or do I also need to connect using the Optical code ? The manual is vague on this.
 

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WD My Book DVD Expander 1TB does work with DCT6416 III

Just spent an incredibly frustrating 2 days with eastlink tech support trying to get a DVD expander hard drive working. Was told the (Shaw) IOMega from Best Buy was incompatible and needed to get the WD By Book DVD Expander. Took 6 hours on the ferry to go back to Best Buy in Vancouver to get the WD drive. Only to find that it too did not work. Tech support did not call back, then hung up on me, but finally another tried to download an upgrade to the DCT firmware (no idea what version). He said to try again after 30 minutes to see if the "hard drive needs to be formatted" message appears - IT DIDN"T.
So searched the web and found an old post that suggested to NOT POWER OFF THE DVR BEFORE PLUGGING IN THE EXPANDER. and then it worked!!!!! Up popped the message asking to format the Expander drive and now my 80% full suddenly became 0% full. Now going to try recording to make sure it really works doing that.
 

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The eastlink tech & I found an interesting problem with the 3400's HDMI if you go from a HD channel to a SD the sound goes completely, to get it back you need to unplug the box or the tv but that only fixes it for a few minutes.

We tried 3 different boxes & many different HDMI''s but could not correct the problem finally we went with the component cables which fixed it, I googled it some put the blame on the 3400 firmware and others said it was a problem with vizio tv's true volume not working correctly

anyone experience this kind of issue with vizio tv's & the 3400?
 

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That is a really odd problem, Doppelganger399, and in your case, you might really want to check your HDMI cable. Although I don't watch SD channels much, I do flick to them once on a while, and I have never experienced your problem. I do use HDMI with my 3400.

Updated, after reading your post again, seeing that you tried several different cables as well as boxes. Now, I am really puzzled that this is happening to you, and makes me start to suspect your TV. (my TV is a Samsung, btw)
 

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thanks David, guess I'm lucky my tv had component, last tv I bought before the vizio a pulser tv from Canadian tire in 92 I look at the audio setting in todays sets and my eyes glaze over, tech has passed this old man by lol.
 

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He he, found the audio fix online I needed to set the box, tv & dolby to to L-PCM, did that and the HDMI operates fine.

No idea what the setting means but everything is working good now.
 

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DCX3400 and Eastlink

This is some information for curious Eastlink subscribers who may be wondering if the "Shaw" Motorola DCX3400 can be activated by an Eastlink subscriber in NS (specifically the Annapolis Valley). Recently (Boxing day sale) I purchased a DCX 3400 from Best Buy online for the rock bottom sale price of $149 (regular price $199). Since the price point for the Eastlink model is around $400 I felt it necessary to do some comparison shopping. An Eastlink rep assured me that the 'M' model would be activated by Eastlink and so I went ahead with the purchase and it has been an unqualified success.
So the moral of the story is buyer beware if you are price conscious. Admittedly the code that they needed to activate the box was not in their inventory but a Supervisor was contacted to make that happen so the box could be activated. Since we are all trying to save a few bucks nowadays especially with the high channel subscription rates I felt that my experience could help others who were as curious as I was before Christmas. The impetus for this endeavour was the realization that in order to experience the Free preview of Hollywood Suite, the DCX 3400 would have to be purchased (or rented). $400 was out of my price range but $199 is more manageable. :D
Also, since I was in the market to extend my hard drive space with a stand alone external hard drive, this solution has now expanded my hard drive capacity to a whopping 500gb from my previous 160gb afforded to me by my older DCT6416. A "suite" solution all around!;)
 

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I just talked with live chat and they said it wasn't possible:

Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Ryan.
Rep: Thank you for contacting Eastlink, my name is Ryan, and I will be assisting you today, how may I help you?
Me: Hello Ryan, I just have a pretty basic question
Rep: And what's that question?
Me: Well, I'm considering buying a DCX3400 model, and I'm wondering if one with the Shaw brand is still able to be activated with Eastlink
Me: From what I've researched online, people have said it can be done, so I guess I'm looking for confirmation one way or the other
Rep: I am sorry, but you would not be able to activate that box with Eastlink. There are the same make/model receive however it is the programming in it that is different.
Rep: This make and model receive is manufactured by Motorola, and there are many different companies that use this receiver. Each receive is programmed to work with a specific company.
Rep: Did you have any additional questions today?
Me: I suppose not. It's a shame though, it seems other people had success doing that.
Rep: I am sorry for the troubles, but it would not work with our service.
Rep: The equipment itself would work fine, the programming is the problem.
Rep: Did you have any additional questions today?
Me: the programming as in the software?
Rep: Yes
Me: alright, fair enough...thank you for your help
 

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It doesn't really matter what they say. 3rd party units work on Eastlink.

They might take a little bit of configuration, but I've personally sold new / used / refurbished units to people on Eastlink. As long as the units don't show up in their billing system they will add it for you.

You need to realize that most people who work at these companies are only trained to help you with units you get from them.
 

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So then if I were to buy one, and then call up CS to get it activated I could 100% for sure get it to work? I guess I'm hoping to avoid buying one then having to return it because Eastlink won't/can't activate it.
 

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Last summer I switched to eastlink and got 2 dcx-700's and a dcx-3400. The two 700's wouldn't activate.After a few phone calls to eastlink by the cable guy's they were told these boxes we're meant to go to PEI and could not be activated here(south west nova).So the installer's took them back and returned a couple of days later with two that worked.
 

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I hope this is the right thread for my question, otherwise please forgive.

I got a 3-mo $99 offer from Eastlink for new subscribers where you get the full package which included the Motorola DCX3400-M. I am trying to figure out if this is the right package for me. The main feature of this device appears to be the recording ability but I'm not interested in recording from the TV. I noticed there is an ethernet port in the back but I can't find a word about it in the user guide, nor anywhere else.

So my question is, what the heck this ethernet is for? Can you use the box as a network player for streamed video or something like that?

Cheers,
 

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The ethernet port is of no use at this point in time. If you don't need to record programming you probably don't need this unit.
 
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