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Finally got it tonight. Looks good so far but it is set to 720P by default (unlike the DCT 6416 which was 1080i).

Thing is, it looks good so now I'm not sure if I should bother changing it in the menu.
 

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Thanks for that. It's now set to NATIVE and looks good.

So far, the audio dropouts seem to have disappeared. Here's hoping it stays that way!!
 

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I bought the DCX3400 and a WD 1TB drive in a NexStar enclosure (similar to the one i run on my Pace box).

Hooked it up and got the dreaded "external HD's not supported by your cable company" message (which is odd, since i am running one on my Pace right now!!??).

called Eastlink and they couldn't figure out why it wasn't working. it is recognized in the diagnostics tho. they tried zapping it twice, didn't work, then zapped it a third time and i was told to wait a half hour (almost up). tech said if that third zap didn't work, to phone them back in a week or so as they are working on the software still.

the DCX 3400 (we have the 3425 available to us) is a great looking box, better than the Pace and far better looking than the 6416III!
 

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There needs to be a code on your account that'll allow the DAC, which authorizes services on your box, to authorize external hard drive use. For whatever reason, it sounds like that code is missing.

Pace doesn't do it the same way - it just works with Pace boxes.
 

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External HD

Just switched to Eastlink from Bell and the Western Digital 1TB drive won't work with the Eastlink DCX3400 - will call them later to see if I can get it going. Must say I am so impressed with the new box, the PQ when set to native plus improved sound quality etc makes the service far better than when I was first with Bell three years ago.
 

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For Delta customers... talked to a tech last week and he said that because there are 3 companies out west that have to be brought up to speed at the same time, the eSATA ports will not work until they have a fix that will comply with all boxes. no guess on when it will happen.:(
 

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rant: FRUSTRATED beyond belief....

OK, so I had the 6416, and decided that I'd like to swap it out for the DCX3400. Went to the Halifax Shopping Centre Eastlink kiosk, guy swapped the box, no problem.

I get it home, and the instructions say to call Eastlink to activate it. I call. They do whatever they do, and say to wait 20 minutes and everything should be fine--and they hang up.

20 minutes later, I can see programs on the TV....but there's a white overlay with red text (looks like some kind of firmware message from the box itself) saying, "In order to start cable service for this device, please call your cable provider: 1-888-345-1111", along with info about the box: CableCARD ID, Host ID, UnitAddress, Card S/N, MAC address, eCM MAC, and Host MAC.

I call Eastlink again. The girl sends an activation again--doesn't work. She tries a warm reset, then says it may take 20 minutes or so for it to work. She hangs up.

Of course it still has that message on the TV 30 minutes later. The frustrating thing is, I can see the programs and hear the audio, but there's that semi-opaque overlay over everything. I discover that it goes away after two minutes; but then if I change the channel, it reappears.

I call back. The next girl tells me to unplug the box, wait 30 seconds, and plug it back in. I do that. No luck. She sends a warm reset, and while we're waiting to see what happens, she asks if I want to book a service call.

Well....here's the thing. I really, really wanted this thing to work for Sunday...I have guests coming over to watch football in HD, and suddenly I'm faced with having no HD. I suppose I should've not swapped out the box, but I didn't think it would be a big deal, and today was the only time I was going to be in Halifax for quite a while.

So I asked her if there was any more troubleshooting we could do....it's a recently introduced box, maybe her instructions are outdated. Politely, I expressed surprise that the only thing we could do to troubleshoot this issue was to reset the box. She indignantly said, "Well, I *DID* have you plug and unplug it!"

OK, fine, I'm not going to argue anymore. Booked the service call. Now she asks me what's going on with the box from the reset we did. I tell her that it looks like it's off...the TV is completely black, and the only light on the box is the blue circle around the power light. She tries to tell me that "it may take a few minutes, just leave it...I'm going to write in the ticket notes that you'll call back."

I guess that was my cue to leave. Of course, as I type this 20 minutes later, it's still completely black and just powered off. I'm sure if I hit the power button on the remote, it'll turn on--and likely still have that white overlay message with red text.

Are there "second-level support" people at Eastlink who might be more likely to be able to troubleshoot this than the first-line CSR's? It seems like the script for these first-line CSR's is: reset the box, wait 20 minutes, if the customer calls back, try it again, and if it still doesn't work, book a service call. Is that really all that can be done?
 

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An update:

It looks like the white overlay with red text only appears on a limited number of channels: 2, 3, 4, 5, 6, 7, 11, 13, 27, 28, 30, 35, and 56. Everything else seems to be okay. So weird....
 

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OK, this is now fixed.

A service tech came out, and quickly saw that it was a question of the box not pairing properly with the CableCard inside it, but couldn't fix it himself. He called in to HQ, got them to send a "validator signal" to the box, and that fixed the issue after a minute or two.

Incredible that Eastlink CSR's could not do this when I phoned them.
 

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Digital overlay

Hi

I heard over lunch from a friend that Eastlink is not providing the new DCX3400 in our area (Pic Co) as they have yet to do the digital overlay. Apparantly its in Antigonish and Truro and metro etc but not here.
I did not think the 2 topics were tied toghether in that i thought the new DCX3400 could be used in normal non "all digital" areas. Perhaps, rather , Eastlink is tying it together to slow the phase in of these boxes.


I guess if i want one bad enough I'll have to bring my PVR to metro the next time I go and drop by the mic mac mall and do an exchange.

Is my theory correct and does anyone know what the digital overly roadmap is ?
 

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Purchase your own DCX3400

BestBuy has the 500GB Shaw version of the DCX3400 available for purchase.

Can anyone comment if this Shaw model is the same spec, aside from the larger hard drive as the DCX3400-M being handed out by Eastlink? Thinking of picking up this unit from bestbuy and provisioning it for Eastlink service. So tiered of paying $15/mth rental.
 

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The Shaw unit should work fine on Eastlink. You can also buy other models used / refurbished online and use them with Eastlink. Most likely you'll need to have it shipped to you as well.
 

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I have one of the Motorola 6416's at the moment. If I buy one of the new Motorola 3400's, will I be able to give the 6416 to my father inlaw, who lives downstairs with us, and have him use it without need to do anything extra?

He's currently using an old analog TV and we have some questions about the digital change over coming soon and this may be a way for us to handle that. He also may want to buy a new HDTV in a few months.

.
 

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The digital change only affects people using bunny ears to watch TV. Cable customers will not be affected immediately.

If you are all on the same cable bill you can move the PVR to any cable outlet in your home.
 

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Thanks! I'd really like to get a PVR with a much larger hard drive or be able to attach an external. My kids are filling the 160G with their shows and there is never room for mine.

.
 

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Are these new boxes coming to Newfoundland & are they worth asking for?My current HD DVR takes care of my needs recording wise so unless there a much better video qly I may not be interested in an upgrade.
 

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Just went out and bought a esata bay and 1TB drive came home and hooked it up and got the not authorized popup. Called Eastlink and lets just say that it was the most unproductive 20 minutes of my life.

The guy didn't know anything and apparently his documentation said nothing about external HDs being able to be hooked up so as far as he was concerned it is an unsupported option.

I guess I'll have to call on Monday and talk to someone on the A team but right now it's not looking promising for getting it active.

Has anyone encountered this and was able to talk Eastlink through getting the drive active? If so any advice? I'm 2 weeks into the new TV season and despite best efforts I'm at 80% full even with the larger capacity.
 

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eSATA Support

Unlike some I looked out and had a knowledgeable tech.

eSATA is officailly supported on these boxes DCX3400 series. Supports up to 1 TB. One must call cable tech support to have them initiate the box. The HDD wil be formatted for the OS used by the box. Once initiated you can record to the external drive. Why use eSATA drive? If anything goes wrong with the DCX3400 and needs to be swapped out, you still have your recorded shows.

One person in BC using external drive and three in Halifax that he was aware of.

Box supports 1080p, only available 1080p content at this time is through VOD.

My box is still not up and running not all channels coming through. Service call sceduled, I'll call them tomorrow and see about the validaor signal.

Anybody know if the PC can read the files on the formatted external drive.

The DVR with Firewire came off as .ts files.

Thanks.

Tech also told me about their new wireless modem N support and Gigabyte Lan.
 
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