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420 Posts
Hi All:
Went out on a bike ride today, and when I came home, found a photocopied ad in my mail slot from a Shaw tech, offering me great deals on Shaw service. Thought nothing of it and left it near the garbage.
Later, was annoyed to find Internet off the air. Then perturbed to find phone off the air. Then disturbed to find cable TV off the air.
Used cell phone to call Shaw. 20 minutes on hold. Finally ask for call-back. Call arrives 10 minutes later. Tech checks everything he can, then books a service appointment for 4 days away. No phone, no cable TV, no Internet, no alarm sysem monitoring for 4 days.
I think of the photocopied ad -- maybe the tech, who thoughtfully listed his name, can help. The Shaw support person agrees. Call him, says Shaw support.
I place the call. An embarrassed tech verifies my address twice, then drives right to me, arriving in 10 minutes. He shows me a disconnect order -- he's gone to the wrong street number, right house address.
Takes him 30 seconds to open the 'grey box' and reconnect my services bundle.
Call Shaw support; another 20 minutes on hold to cancel the service call.
Meanwhile I try to use Shaw chat and e-mail support to cancel the service call. Chat is off the air (too busy). E-mail goes through but there is no confirmation of any sort.
So an honest mistake by a tech reveals that Shaw is happy to make me wait 4 days without any services or alarm monitoring. This is how you make a bad situation worse.
Perhaps I should re-think bundling.
Went out on a bike ride today, and when I came home, found a photocopied ad in my mail slot from a Shaw tech, offering me great deals on Shaw service. Thought nothing of it and left it near the garbage.
Later, was annoyed to find Internet off the air. Then perturbed to find phone off the air. Then disturbed to find cable TV off the air.
Used cell phone to call Shaw. 20 minutes on hold. Finally ask for call-back. Call arrives 10 minutes later. Tech checks everything he can, then books a service appointment for 4 days away. No phone, no cable TV, no Internet, no alarm sysem monitoring for 4 days.
I think of the photocopied ad -- maybe the tech, who thoughtfully listed his name, can help. The Shaw support person agrees. Call him, says Shaw support.
I place the call. An embarrassed tech verifies my address twice, then drives right to me, arriving in 10 minutes. He shows me a disconnect order -- he's gone to the wrong street number, right house address.
Takes him 30 seconds to open the 'grey box' and reconnect my services bundle.
Call Shaw support; another 20 minutes on hold to cancel the service call.
Meanwhile I try to use Shaw chat and e-mail support to cancel the service call. Chat is off the air (too busy). E-mail goes through but there is no confirmation of any sort.
So an honest mistake by a tech reveals that Shaw is happy to make me wait 4 days without any services or alarm monitoring. This is how you make a bad situation worse.
Perhaps I should re-think bundling.