I jsut received my new Rogers Bill and I was in shock of the day. My bill increased a whole year.
I contacted Rogers Customer Service, and ask to why the bill is 929.87 Jan to Dec when previous month ( December ) was only 375.71.
The Representative said Yikes, that seems very high , It is realized the billing cycle was changed from Mthy to Yearly. Which I never requested It's been 3 days since reporting this error and still its stating on the automated and on the system as 929.87.
Rogers stating they are correcting it and its going to take some time not until next Friday to fix.
Has one had this occurence where for a strange reason their cycle is changed without requesting it.
I found out more information regarding this bill. They only changed the billing for a specific channel The SuperChannel for a yearly. But all the other cable and internet package ended up still on mthy.
I spoke to Customer Relations and they told me that if it was the full cable service/Internet Service the Yearly bill would be 2,500.00.
They told me, It will take 1 week to have them correct the issue " billing " the Back Office has to correct it. Til this date is still not fixed its now 120hrs.
Exactly. I pay about $130 for phone, internet, TV and cell and don't even have a bundle. I've had similar billing issues with Rogers. They do make some huge errors sometimes but are good at correcting them.
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