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I bought this television about two years ago and I have to say it's served me quite well. Great picture quality albeit it's a little stretched and un-proportionate. Yes, it's been working great.

...Until NOW. For some reason it doesn't display anything anymore. I just came home yesterday night to find this; I can hear the sound perfectly and what not but I can't see anything. When I say I can't see anything, I mean I literally cannot see anything on the screen, including menu options or anything. It's just a plain black screen. The only way I could see something was by shining a flashlight onto the screen in which I could see tiny patches that the light illuminated.

When I called Customer Service and Support, they pretty much told me that "there was something wrong with the TV" and that if I didn't have a receipt to show I purchased it within the year, that I was not covered under their warranty and prices for repair could range from $100 and up. Not exactly my cup of tea.

The unit itself seems to be working fine; I can hear the audio perfectly and no cables have been altered.

Any suggestions on how I can solve this problem, if at all?

Right off of the back of the unit, the Model No. is LG 42LB4DS (LG 42LB4DS - UA) and Serial No. is 711MXHB2Z241.

Thanks in advance.
 

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Here's an FAQ on "things to check". First thing to try is to unplug the TV from the wall overnight to see if a reset helps:

http://www.digitalhome.ca/forum/showthread.php?t=19694

Also, if you purchased the TV with a "premium" credit card, you may qualify for an additional years warranty - check the terms and conditions for the card.


Here's a post useful for those new to the forum - FAQs, Search tips, Optimization, etc:

http://www.digitalhome.ca/forum/showthread.php?t=57741

If your picture was stretched, perhaps it was the TV or the Set top box (STB) that was set incorrectly.

http://www.digitalhome.ca/forum/showthread.php?t=76074
 
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