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Discussion Starter · #1 ·
I bought this television about two years ago and I have to say it's served me quite well. Great picture quality albeit it's a little stretched and un-proportionate. Yes, it's been working great.

...Until NOW. For some reason it doesn't display anything anymore. I just came home yesterday night to find this; I can hear the sound perfectly and what not but I can't see anything. When I say I can't see anything, I mean I literally cannot see anything on the screen, including menu options or anything. It's just a plain black screen. The only way I could see something was by shining a flashlight onto the screen in which I could see tiny patches that the light illuminated.

When I called Customer Service and Support, they pretty much told me that "there was something wrong with the TV" and that if I didn't have a receipt to show I purchased it within the year, that I was not covered under their warranty and prices for repair could range from $100 and up. Not exactly my cup of tea.

The unit itself seems to be working fine; I can hear the audio perfectly and no cables have been altered.

Any suggestions on how I can solve this problem, if at all?

Right off of the back of the unit, the Model No. is LG 42LB4DS (LG 42LB4DS - UA) and Serial No. is 711MXHB2Z241.

Thanks in advance.

Super Moderator
57,062 Posts
Here's an FAQ on "things to check". First thing to try is to unplug the TV from the wall overnight to see if a reset helps:

Also, if you purchased the TV with a "premium" credit card, you may qualify for an additional years warranty - check the terms and conditions for the card.

Here's a post useful for those new to the forum - FAQs, Search tips, Optimization, etc:

If your picture was stretched, perhaps it was the TV or the Set top box (STB) that was set incorrectly.
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