yes i buy that ... but what i dont buy is the insistence on the install policy to the point where the customer is fuming mad and has to be transferred to a "loyalty dept" ... not to mention their strategy of severely limiting a customers options to make a purchaseIts simple really...they are trying to squeeze as much money out of people as possible..
@Robbiebalabanovsweet baby jesus what is going on with Bell???
an update to my situation
i was told a new hd receiver would be shipped to us Dec 1 2014
it never came
the Jan 5 2015 invoice I just received has the $199 charge for the purchase of the hd receiver
i phone and tell them to get rid of this charge
THEY tell me there is no record of an hd receiver being shipped to me
but THEY see there is a $199 charge on my invoice
they ask me what model of hd receiver i purchased
their own online site doesnt even list the model numbers of the 2 hd receivers they have available for purchase
they cant even tell me what hd model # I was charged for and the invoice line item just says "HD receiver $199"
I say at this point I dont even want a receiver anymore ... just delete the $199 purchase charge
they put me on hold to waive the charges
Im on hold for about 25 minutes ... every 5 or so minutes the rep comes back and asks me to continue holding because the process "takes a while and their is alot of paperwork involved to get the charge waived"
rep comes back off hold and asks me if i want a receiver shipped to me
Bell satellite isn't going anywhere. Bell doesn't own all the phone lines in the country to roll out Fibe, nor are they going to be putting up the capital to deploy VDSL in every rural area that has a 6KM long phone line with only 3 houses on the entire stretch.Closing down their satellites may be Bell's long term goal but at this point I think you would still get good value from any sat. receiver upgrades. Fibe isn't even available everywhere and until it is satellite may be the only viable option especially away from the wired big cities. Ten years from now it might be a different story but that's too far in the future to even worry about. If you like satellite, go ahead and upgrade.
Only thing I can think of is if a new customer brings their own equipment.....then there would be no contract..The only reason I would expect a 'deactivation' fee is if you are in a contract.
Bell might not be perfect but they are very rarely that unreasonable, it sounds like we are missing some details here.