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I am not sure if this is the correct place to post but does anyone know why the PPV are not in 5.1.i do not order often buy it seems lately that they have not been 5.1 DD.i asked the question to their online chat and this is the anwer I recevied - kinda lame for an answer.A chat representative will be with you in about 0 minute(s). Thank you for waiting.

Lorinel D has joined the session and is ready to help. To start, please provide your name and home phone number.

Lorinel D: Hello, thank you for visiting Bell TV's Chat service! I have read your concern and I understand that you have a technical concern. May I know the details, please?

Lorinel D: I haven't received a response. Do you still wish to continue this chat session?

You: Why are the pay per view movies not in dolby digital 5.1?i ordered a movie yesterday and for 6.99 I expect at least 5.1 audio.Most channels have 5.1 and not PPV?

Lorinel D: I apologize for the inconvenience because of this matter. Bell actually don't have control over the audio of the movies. We are only able to broadcast what the movie providers are giving us. I apologize if the sound was not what you have expected. We would send a feedback of this to our Management for further review and consideration. May I know if it was an HD channel that you have ordered?

You: yes it was.the movie was I Frankenstein at 8PM

Lorinel D: I understand. I apologize for the inconvenience and we'll send a feedback for this. There are still PPV movies with Dolby digital 5.1. It's just how the movie providers are giving us the movies for our broadcast.

Would everyone agree it is the movie studio?
 

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Whenever the studios send tapes to the providers, it is at the studios discretion. It may depend on who's purchasing the rights. For example, Astral (TMN) gets most of its movies OAR and DD5.1, because Astral requests them that way. However, the studio may not always send OAR and/or DD5.1 and there may be a small difference in price. Movie Channel (Western Canada - Corus?) seems to get fewer OAR/DD5.1 movies than Astral - perhaps they're not as insistent or unwilling to pay extra (they should since they're a premium channel).

As for PPV, I'm not sure what Rogers or BTV request or what they're given since I never order PPV (I have TMN).

There are several threads on this topic on this forum if you search for the appropriate terms like Astral, OAR*, DD5.1, etc. Ultimately it is up to the studios, however, with the proper relationship, pricing and requests, the provider/broadcaster should be able to get OAR & DD5.1 most of the time.
 

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You would think that when you pay a premium for PPV that it should be in 5.1 - even the networks are in 5.1.I guess I should go out to the local video store instead - less convenient but much cheaper and in 5.1! Thanks for the info 57.
 

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So, frustrating situation happened yesterday.

I turned on my 9400 and found out 90% of my channels were locked out and I was not subscribed to them. Thought it might've been a receiver issue, so I power-cycled, checked switch, etc. but nothing worked. I then signed into my online Bell account and it said my 9400 had been cancelled and there was a line in orange saying "The receiver is being returned to Bell" for some unknown reason.

I called Bell up, reached tech support, and the woman I spoke with had absolutely no idea why this had happened. At first, she kept asking me if I had made any changes to my programming or downgraded my package, but when I told her I hadn't done anything and was supposed to still be on the Best package, as with my other 6400 receiver, which was still working fine, she was at a complete loss for words. Eventually, she acknowledged it was Bell's fault and she reactivated my 9400's programming. Also gave me a $10 credit towards my next bill as compensation.

But when I login to the Bell website, it now only shows me as having a 6400 receiver, whereas before it showed both my 6400 and 9400. So I now have to call them back tomorrow to make sure that A) my 9400 is still under warranty since I'm still renting it and B) that the $15 credit I was receiving every month to offset the 9400's rental fee is still going to be applied (since I know from working for Rogers that once a device is cancelled and reactivated, any associated credits/discounts with that device usually disappear).

At least the 2-year contract still shows as ending in August 2015, so just one more year left and then I'm free to cancel without any fees, if I so choose. Of course if Bell releases the Hopper by then, I'll definitely stay. Customer service has at least improved over the years with Bell, in comparison to what it used to be in the past.
 

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So I now have to call them back tomorrow to make sure that A) my 9400 is still under warranty since I'm still renting it.
As a rental it is automatically under warranty.

Sounds to me like someone just removed the 9400 from your account, I have known of people doing that when modifying programming on-line.
 

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Been fighting with Bell to replace out receiver which we purchased 3 years ago. We are paying for DishCare, which is basically an extended warrenty. They told us they WILL NOT REPLACE the receiver, we have to send it back (via mail/courier) to the far east so they can look it over and decide if they will ALLOW us to purchase a new receiver!!!
Now we are finding it almost impossible to cancel our BELL service!

Stay away from BELL at all costs!!!
 

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Something is wrong here. Bell would NEVER ask a Customer to ship a receiver anywhere at their cost, let alone the Far East. All Bell receivers are refurbished in Markham, Ontario, so why ship it anywhere but there.....

I have used and recommended Dish Care for years and never heard this before, I just called Bell before replying, to verify the correct procedure for using Dish Care, in case it had changed.

I was told that they (Bell) will do the normal troubleshooting, check switch, power inserter on the SW44 if installed etc and if none of that works, they will transfer you to a Dish Care Specialist who will walk you through the return procedure.

Dish Care will ship you a refurbished receiver, you also get a return Waybill to ship back the defective receiver in the box the replacement just arrived in.

You activate the replacement receiver, either on-line or via a phone call.

The replacement receiver MUST be received by Bell within 30 days or you will be charged for it's full replacement cost. Providing you have never tampered with the receiver in any way, that is the end of the story.

I have no idea who you spoke to but they had no idea. Call back get another CSR.
 

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@pinza: I agree with your advice. Whoever heard of a customer being asked to ship a piece of equipment out of the country? I think that cham should also inform someone in authority at Bell about the instructions he/she received. There's a CSR working for Bell who is either stupid or ignorant or needs more training or is just trying to sabotage Bell's service. This person is poison to Bell's customer service. Hopefully cham got the CSR's name?
 

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No didn't get their name. Far east meant ship to Ontario address, not out of country... The person on the phone actually directed us to go to a bell store/dealer 2 hours away in the city who then would not sell us a unit, said we had to mail in our old one before Bell would decide wether they would ship us a refurb or new unit. We have called them several times and just keep getting the same garbage. The last call ended up being transferred to other non-related departments such as accounting and then they finally hung up on us.

We have dropped the service, regrettably we owe them another 30 days subscription fees.

Other than this issue of getting our receiver fixed/replaced, we were perfectly happy with Bell. Guess they needed to get rid of us as customers.. maybe we were too regular at paying our bill?
 

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You may get a call from the loyalty/retention department asking why and trying to get you back. You should even get some special offers to stay or come back.
 

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Something is wrong here. Bell would NEVER ask a Customer to ship a receiver anywhere at their cost, let alone the Far East. All Bell receivers are refurbished in Markham, Ontario, so why ship it anywhere but there.....

I have used and recommended Dish Care for years and never heard this before, ...
I returned a defective 9242 with Dishcare last week. I can confirm that this is exactly how it went. I expected a hiccup or 2 but it was smooth sailing.
 

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For some reason, once you through to Dish Care, it does go smoothly, now getting there can be a slight challenge.....lol
 

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would anyone know Bell would keep Leaf Tv in HD and the NFL Network in HD on the channel guide. There are no longer Leaf games on Leaf Tv anymore and the NFL network will have no more games until the exhibition season in 2015, seems like a waste of space really.
 

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@oldtimer2: This issue has been mentioned so many times but once again the fact that the channel has a place in the guide does not mean that its using any bandwidth. Same for duplicating the HD channels in the 800's and 1,000s.

As for Leafs TV, its alive and kicking (only in Ontario of course). I understand it is showing AHL games (Marlies) and programming relating to the Leafs throughout the day. How long it can continue and make money with that kind of schedule is of course anyone's guess.
 

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Cancelled Bell TV & Their Retention Dept Using Auto-Dialer To Call Me 56 times

Tried using the patch tool in the other thread, still not detected.
 

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Well I have not seen anything in writing from Bell. Is it possible the were just out of stock.


Sent from my iPad using Tapatalk
 

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I was directed by the bell store staff to order the new receiver online or via phone as they dont sell them anymore. I then went up the stairs in the mall i was at to a Source and the staff in there said they dont sell them there either. It wasnt a stock issue

So i go online and TRY to order the current model hd receiver TO PURCHASE (NOT RENT) for $199 and i cant get any further in the ordering process without signing up for installation that comes with a fee of $75

Background: i had 3 receivers ... 2 hd and the old model 3100 standard def. the standard def bit it last week after at least 10 years of service. So i want to replace it with a new hd receiver

I phoned bell and figured i could just easily get them to ship 1 out to me ... Plug and play is all i need .. But the rep says they need to book an install

I dont need any rewiring. Im already a customer. After 30 minutes on the phone and being transferred to the "loyalty" dept ... Which also put me on hold ... The rep said they will ship one out to me ... What gives????
 
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