[msbkafka]

Hi,

Since about a week ago I have been unable to see a list of my recordings on the PVR, or have anything record. When I hit "list" I see the message stating

"DVR service is not available or is currently disabled.
Please call your cable operator.
1-888-***-****."

Called and they sent a tech out, he fished around a bit and we even reinstalled the firmware. Same message. He thinks it a HD issue, or box issue in general. Anyone have this before? Is the box dead for PVRing? It works for everything else, including On Demand. Just can get access to the PVR. In the diagnostics, under PVR section, it does not even show a HD. The HD is spinning though.

Interestingly enough after my first call to Shaw all of a sudden started working for one night. The following day it was not working again and has not worked since.

Before I buy a new box, and download all the shows I had recorded and now have lost, I'd like a second, third, forth .... opinion as to whether there is anything I can do to fix it.

Thanks in advance.

 

[cavu]

This happens too often. I usually fix it by powering off the box for a couple minutes, then plugging it back it. Sometimes I have to do it more than once. It sometimes takes a few minutes for the box to reset itself but has always (to date) worked.

It is possible your hard disk has tanked. If so, your data is gone so just get Shaw to replace the box.

 

[msbkafka]

Yeah, I've tried the power off and on a few times. Does not seem to be working lately.

 

[cavu]

I've tried the power off and on a few times.

To be very clear:

You have to REMOVE POWER from the unit, not just turn it off!!​

 

[msbkafka]

Yes ... I unplug the power cable for the back of the box

 

[57]

Motorola FAQ, contains "last resort format".

http://www.digitalhome.ca/forum/showthread.php?t=21274

If it doesn't work, you may need a new PVR or HDD.

 

[msbkafka]

After the hard reset (getting the firmware again) I see where PVR used to be in the Menu a section titled VCR. Has anyone seen this? Looks like you can schedule recording to a VCR?

 

[Dr.Dave]

If the PVR doesn't recognize the hard drive, it gives you the"VCR" menu instead of the PVR menu.

 

[loracweb]

It sounds like your hard drive has died. Buying a new PVR seems like overkill.

Your shows you can pretty much kiss goodbye. Fixing the problem can be done a couple ways.

1. Replace the internal drive (recommended)
2. Buy a pvr expander

I do recommend that you take out the defective drive, as leaving it hooked up could cause you more issues down the road.

You can read this thread on how to replace the internal drive http://www.digitalhome.ca/forum/showthread.php?t=111592

 

[msbkafka]

Thanks for the replies, and the help. I tend to agree with loracweb that the HD died, just wanted a second opinion.

Been thinking of getting a new PVR anyways. The new Moto seems to be getting good user reviews. I may keep this one a replace the HD in it later. Though frankly it would go in the bedroom, and given it noise level that might not work.