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Discussion Starter #1
Hey everyone, tried to order FibeTV i'll detail my experience below but for anyone not interested in reading, my main question is:

Since you can only get Fibe 6 with FibeTV, and the modem is the standard one for Fibe25, is it actually capped at 6Mbps or will it run faster depending on how many TVs are turned on?

Here's my story. I live in the beaches at Main and Gerrard. Bell called me 2 days ago to tell me I could get FibeTV. She checked my info, saw I had Fibe 12 and Satellite and said she'd transfer me to someone to convert my satellite. She asked the phone # that my internet was on and I told her that I cancelled my bell line to go to Primus but that it was on 416-xxx-xxxx. She found my account that way. Anyway, I didn't have time to do it then and I wanted to check pricing online so she gave me their FibeTV number to call back.

I looked at pricing and decided to order today so I called. He asks me for my phone number so I give it, and he asks if it's a Bell line. I told him not now that it used to be and he told me you need a Bell phone line to get FibeTV. I told him that doesn't make sense then he started mentioning extra charges and about dry loop so I told him no I have Fibe 12 so he then was able to find my account. He asked my b1 number so he could confirm it was dry loop which it is.

It was one of those typical "Hi there, I'm interested in the choice $62 plan and just wanted more info, like how do I get that price, are there hidden fees" followed by Bell "Okay, so from what I understand, you're calling to place an order for FibeTV and want to order the choice plan for $62 and require more information before making your decision." One of those, repeat everything I say.

Anyway he tells me I can get it and says I need to get Fibe 6. I told him I have Fibe 12 which he said only 6 is available with FibeTV. I asked what the difference in price was then, which he said he'd look into. He directed me to the Bell website to see pricing for Fibe 6 which was useless since I wanted to know how MY plan would change. He showed me the normal Fibe 6 plan, then told me $6.95 modem fee which is funny since Fibe 6 is $3.95 with the normal modem, but since you need the CellPipe one for faster speeds they charge the $6.95. So it worked out that I was saving $5 a month going from 12 to 6 just to get FibeTV. I told him no thanks, that that's way too slow for me and that it won't work so he asked if he answered all my questions and if I was satisfied lol.

Anyway, it got me thinking, I know the CellPipe can do 25Mbps or higher and with BES you used to get around that, then the speed would drop based on the number of TVs turned on. So from people that actually have FibeTV, is it capped at 6, or does it actually run faster if you have TVs turned off?
 

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Discussion Starter #3
I read that one already, but I don't see anyone in there that actually has FibeTV to confirm that, seems more like speculation. Was looking for someone that has the service and can confirm that you get more than 6... And also someone with FibeTV not BES since with BES I know that it works like that.
 

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Discussion Starter #4
I have more info for everyone this is so ridiculous. The reps know nothing but anyway, I called to just do it. I have BellTV and Fibe 12 right now. Had to ask 5 times how the contracts work. Installation is $259. If you do a 1 year contract you get $100 off, 2 years you get $200 off, 3 years he said is the same as 2. He told me PVR is $20 a month or $250 to buy so I asked how it's free like it says online.

He said if you have one additional service like me so Internet +FibeTV you can ONLY do a 1 year contract, so the PVR is free for 1 year and install is $100 off (Costing $159 in total).

If I signed up for Bell Home Phone because that's TWO services I could now do a 2 year contract and then get $200 off the installation and get the PVR free for 2 years.

You can't do a 2 year contract to get the $59 install and PVR free 1 year, has to be the same. I keep getting the same guy every time I call. So frustrating. So my only option is to either do a 1 year contract, pay $159 for install and get the PVR free for 1 year, or do a 2 year and add home phone which I just cancelled with them since I make 1 call a month on it. UGH!

So 1 year contract requires 1 additional Bell service, 2 requires 2 and 3 requires 3 like wireless, phone, and internet. I'm really frustrated, even if I decided to buy the PVR (btw I'm buying 2 additional HD receivers with this), I always have to pay $159 for installation.
 

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They dont know what they are talking about, I havent heard the same thing from 2 of their representatives yet. I think they draw answers from a big bowl everytime someone calls.
 

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Discussion Starter #6
I've pretty much given up, I bet I've called 10-15 times now always different info. Went to place the order today and she tells me it's not available in my area! I'm like you guys called ME to tell me it was and now that I want it you say it's not? Someone in another forum was saying if you already have Fibe internet then it automatically says you can't get FibeTV for some reason.

My situation is weird, my address has never worked in their system to show if I can get internet or anything here. When I finally installed a bell phone line, they then were able to check and tell me I could get DSL. Few months ago I ported my Bell # to Primus since I never used it, so Bell gave me a dry loop number. When I call, they say my address says FibeTV isn't avail, and my dry loop # also says it isn't avail, but with my old Bell (now primus) number it says I can get it.

Even on their website if I click internet and check internet availability, my address and dry loop # both say nothing available. If I use my old Bell # it shows up to Fibe 25 available. So I'm convinced too it's something screwed in their systems.
 

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Discussion Starter #7
God this service is a joke. Bell was supposed to install it today, by 1:30 after hearing nothing I finally call them. Guy puts me on hold 15 mins, comes back says he's on hold with the other department to see what's going on. 40 minutes later he comes back, 40. Says he works for me, he works for me, still looking into it, puts me on hold. 10 mins later he comes back says they can't find the order, it's not in their system for the technicians and they don't know what to do, so he'll have to call me back sometime, doesn't know when.
 

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LOL! This is a funny thread... You went from "Bell has no clue" to "this service is amazing" pretty quickly. ;) My take is that we have to be patient, Bell is a big company and this is a new service... Glad you like though. I won't hold my breath getting this in the Ottawa area anytime soon. :(
 

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Discussion Starter #12
I always knew the service would be amazing, just Bell is a bunch of idiots. I love when you call the number on their site 10 times and talk to one team, then they tell you to call another # to place the order, and the order people try to tell you that the first number you called doesn't exist.
 

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It's just what Bell does - gives the run-around and point fingers elsewhere most of the time. Rarely do they say 'we messed up' and actually fix their mistakes.
 

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hey

don't want to burst your bubble about the speed but i will get capped at 6mb or 7mb ( if you are in quebec).

since it is just the begining they decided not to capped the speed yet.

but as the service gets more available you will be at 6 or 7mb
 
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