I have a Family Plan with two phone numbers Voice and Data up to 2 GB data. According to the Rogers website, apart from all those tailored IPAD individualized plans, we can add a self-owned tablet, rocket stick, LTE equipped PC to the existing voice and data plan for $11.95 per month to use the existing voice and data plan. http://www.rogers.com/web/content/dataSharing
After I got my 4G enabled IPAD from Apple Store yesterday, I called Rogers and double check arrangement and the sales person confirmed that. After activation of my iPad, i realized i have to pay $25 per month. I immedeiately call Rogers (and after many frustrating passing around from their various departments) and I was told that the only option of adding device to the Family Plan, is a smart phone, i.e. $25 per month plus tax..It doesn't matter what device it is. My experience spoke of two facts: (1) very poorly trained sales agent in their own services and plans, and very unprofessional service agents to help customers solving a problem of their own making.
(2) totally unreasonable price plan for adding non-phone devices to the family voice and data plan. $11.95 is available for the individualized plan customers, why not the family plan customers? It is just plain stupid and give reasons for customers look elsewhere (such as Bell and others) for a new service for their devices..
After I got my 4G enabled IPAD from Apple Store yesterday, I called Rogers and double check arrangement and the sales person confirmed that. After activation of my iPad, i realized i have to pay $25 per month. I immedeiately call Rogers (and after many frustrating passing around from their various departments) and I was told that the only option of adding device to the Family Plan, is a smart phone, i.e. $25 per month plus tax..It doesn't matter what device it is. My experience spoke of two facts: (1) very poorly trained sales agent in their own services and plans, and very unprofessional service agents to help customers solving a problem of their own making.
(2) totally unreasonable price plan for adding non-phone devices to the family voice and data plan. $11.95 is available for the individualized plan customers, why not the family plan customers? It is just plain stupid and give reasons for customers look elsewhere (such as Bell and others) for a new service for their devices..
