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Ralph2, I've moved your post to the installation sticky thread which discusses your questions.

In summary, the TVs can be connected to the Telus modem/router using coax or Cat5 or a combination. Telus will probably use the existing coax (assuming you will disconnecting Shaw Direct) and will have to connect the coax to their router. The Telus modem requires a telephone jack to connect to the Telus wire coming into your home.

If your router is near your existing modem, you can remove it and plug the Cat5 directly into the Telus modem/router. There are 4 wired ports (which will be available if the installer uses coax for your TVs). You can use your own router if you wish - there are several threads discussing how to configure it with the Telus modem/router.
 

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what to tell technician setting up telus tv and internet

Hello

I'm moving to Vancouver next month. I have someone there to accept a few deliveries in our new apartment and to be present when Telus comes to install internet. We have signed up for 50/10 and iptv. The TV will not be there yet so they are going to start with Internet. We need a TV in the living room, as well as a wired ethernet connection in the office. Where should I tell them to install the main Telus modem for TV / INTERNET? I would like to avoid having to use a wireless bridge or run a cable across the whole apt. Should I tell them primary TV (even though there won't be one there, I could plug it into PC monitor I suppose) in office and maybe a small stb only in living room where TV will be?

Thanks for the help, this is difficult to arrange moving from Montreal. Telus wasn't that helpful on the phone...

Tim
 

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Tim,

Both Actiontec modem/router and Optik TV box accept cat5 and coax cables.

The Actiontec modem/router needs to be installed near a phone jack for input signal. The Optik TV box can be connected to the Actiontec modem/router using coax or cat5 cable.

Ask you friend to check what is available (ethernet, coax and phone jacks) at the office and the living room.

My office has phone, coax and cat5 jacks and my family room has only coax jack. I put the Actiontec modem/router at my office.
 

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$100 install fee?

I had Telus Tv about a year ago. I am now going to reconnect. Internet and TV. No contract. They tell me I need to pay $100 for installing the TV portion and there is never a charge to install internet. If I went on contract they would have waived the $100 install.

Can I connect TV portion etc myself? Install is next Saturday. I also own a telus PVR. Wouldn't mind saving a $100

Thank u.
 

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Were or are you on a contract?
 

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I'm not on a contract. Plus quote the internet discount of $100.00 off your programming. I have Telus internet, TV, and Phone since Apr 13 and I still have not paid anything.
 

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I'm guessing because I think I got a good deal they want to recoup some of it. I remember the loyalty rep saying because I'm not going to be on contract and my deal runs for 12 months. No contract. Internet and TV.

Oh well.
 

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Negotiated a tv internet 100 deal. Installer shows up. Looks around and says the best I can get is 50. LOL. I'm pretty miffed as this was not what I agreed to and expected. Telus did nothing. Manager says the price difference between 50 and 100 speed is $5. Bizarre. In any event I didn't really have much choice but to have the install. I need Internet. Otherwise I would ave had to research and book appointment with someone who offers faster speed.

It's beyond me they wouldn't know which buildings have what type of wiring? I realize there are a bazillion buildings. But thought it would be in a data base and in which they quote customers like myself.

Not off to a good start.

And $100 install fee. I'm not on a contract. Thank god for that based on what happened.
 

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Optik TV/Internet wiring questions

I'm currently a Shaw customer, and am planning to switch to Telus for its Optik Internet and TV. A few questions though:

1. Can I disable Telus's router/modem NAT and use my own router?

2. How does Optik TV STBs connect to the network? The fiber connection in my home terminates in a closet. There's no easy way to run ethernet cable to that closet, though existing coaxial cables do run from the closet to each room. Does that mean everything has to be set up in the closet? How are the STBs connected to Telus?
 

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so a couple of days ago i decided to leave Shaw and come back to Telus. Booked an install for today (April 05 1-3p)
The installer called me at around 1130 to say they can come out now. Well that is all fine and dandy but i am at work and told work i was leaving at 1300

Installer arrived at 1320. All good so far. Had some trouble getting the internet up and had to run down to corner box a few times plus call in to his office.
At 1430 he got the Internet working. Then announces he has to leave. umm WHAT? Says he can come back in a few hours or finish on another day. Well that is just
fine and dandy. So i have to miss more time off work. Plus i have to pay a large cancel fee to Shaw.. For this ? Now i have to either wait for another day. or waste my whole
evening waiting to see if the installer does actually come back.

i will say that if he does not come back tonite i will not continue and tell them to take the equipment back. Not impressed or pleased at all

edit. so had to vent so i got on chat to Telus. (after i hooked up all the Shaw equipment again) The chat rep tells me that dispatch does say this tech will be back at 1700 today.
Said (not sure if true or blowing smoke) that tech had to go back to head office to do something with my TV profile. (cant do that over the phone?)
I said. if that is true that is all the tech had to say and all would be good. These install techs, work for Telus or contractors?
 

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There is a lot of contractors working for Telus and there not all trained well as Telus techs. I've had my internet/TV installed once every year for ten years and had almost no problems that could not be fixed in a hr or so. Some of the techs were Telus employees and some not.
 

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Tech did come back. Got TV up and running. Excepting the disappearing act his install work was great. Made sure all was working as intended. Ran some tests on TV and internet wifi. all good. So my first world crisis is over :)

Internet is fast. 2-4ms ping. (to Telus) Love the new 4k PVR. Super fast guide and menu response. I checked the aspect ratio in options and was surprised to see 2160p as the default setting. Way cool.
 

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Hi Blintok
Can you speak to the picture quality? Long time Shaw customer looking to switch (because Shaw has no 4K and don't like their Bluesky as I don't talk to my remote), but have read that picture quality of tv programming not as good as Shaw?
Thanks
Phil
 

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was about to post my review after having the service for 1 week.

I had Optik a few years ago (had CIS430 box). Back then i do recall the picture quality being softer and not as clear as Shaw. That is no longer true (at least for me with the 4k pvr) Picture quality is as good or better than Shaw. Picture is really clear and sharp. (watching on a Samsung 55KS8500). The 4k Love Nature channel looks fantastic. The only thing i will say is that SD looks better on Shaw but most channels i get are HD so not a big deal. The only SD i have that i may watch is KVOS.

Things i like, i love the way the guide is laid out. All similar channels grouped together. All the HD channels are lower numbered. 104 is Global. but if you do want to see it in SD its easy to find in the 9000 channel numbers (104 = 9104). The channel guide is snappy and fast. Changing channels is instant. Love being able to go thru the guide and remove (in a check box) channels you do not want or get.

You could do this in Shaw using favourites but more of a pain. In Telus as you go thru the customize a small preview window is there. If you get the channel it has a picture - if you do not it is blank. With Shaw i had to use a separate channel listing to figure out which ones i am subscribed to.

Do not miss Shaw at all. Really impressed and happy with Telus, it has improved quite a bit since i last had it. About the only thing i miss is having the time on the cable box. I am on the pick8 plan. I added Discovery Velocity. I am on Internet 75 and they gave me a deal on unlimited ($5 for 2 years)

mentioned above. In the aspect ratio in options, in addition to the usual 720p 1080i 1080p is 2160p (was default for me) very cool.

I returned the Shaw Bluesky box and modem to the Shaw outlet in Richmond Centre on Saturday April 07.
 

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I’m glad you didn’t bail when the install didn’t go perfectly at first. I knew you’ll like it better than Shaw, once you had it up and running. When I think back on my last few years with Shaw, it now seems like a bad dream. They still don’t have the HD channels I wanted and requested for many years, and I saw no advantage to BlueSky. I like the Interface, the Guide, the organization of channels and VOD all better on Telus. Now I have 150 Internet and TV for less than I was paying with Shaw.

I sometimes think if Shaw customers experience Telus Optik TV and fibre optic Internet for one evening, they would not return to Shaw.
 

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I tried asking these questions elsewhere but realized there is an installation topic here.
Telus ran fibre down our lane 2 years ago. They ran it from the pole to my garage junction box (where various phone and coax cables reside). My coax and phone cables run from that box underground to my house about 30 feet away and pop up in my mechanical room.

I'm currently with Shaw TV/Internet/Phone.

If I switch to Telus with Internet 300, Home Phone, and Optik 4K:
1. Will Shaw run fibre from my garage underground (through conduit) to my mechanical room?
2. I have coax to all TV from that mechanical room, can Telus use MOCA to wire all the tv boxes or do I have to go with wireless? My main concern is picture quality and internet WiFi interference. Believe they use MOCA to setup the 1 main 4K PVR? No easy way to wire ethernet to any TV location

Thank You!
 
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